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“True personal service” 5 of 5 stars
Review of Riad l'Orangeraie

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Riad l'Orangeraie
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61 rue Sidi Yamani | Medina, Marrakech 44000, Morocco   |  
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Hotel amenities
Ranked #11 of 1,080 Marrakech B&B and Inns
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“True personal service”
5 of 5 stars Reviewed March 8, 2013

Riad L'Orangeraie surpasses the boundary of regular service, providing a truly special hotel experience. With just 7 rooms, the Riad has a subtle elegance which will delight anyone who stays there. Rain limited the use of the roof terrace, but on the day we had breakfast there, it was fantastic, with clear views of the Atlas Mountains, and across the low roof tops of Marrakech's old town. On arrival, we were presented with a mobile phone for the duration of our stay "in case you need anything at all". The staff will provide great recommendations for food and attractions, with an in depth knowledge of the whole city, and will also provide a personally marked map (well needed!). They will also make any reservations you may require, and provide a car service to and from the airport.
Overall, the stay was fantastic, and it is very rare to get such service, which would never be found in a larger hotel. 10 stars if they were available! Oh, and the breakfast is also pretty special.

Room Tip: Choose the suites for a small premium, but well worth it.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, March 16, 2013
Dear guest,

Thank you for your visit at l'Orangeraie and for the time to write a review on your stay.

We were really happy to read that you had a great time in Marrakech and that you liked the fact that we now provide a mobile phone to our guests during their stay. It is a new service that we only launched at the beginning of March this year.

We hope to have you stay with us again soon.

Kind regards,

Cyril and the whole staff at l'Orangeraie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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612 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Romsey, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 3, 2013

We have just spent four wonderful nights at the Riad Orangerie. It was complete luxury. The service provided by the staff was superb, nothing was too much trouble. The breakfasts, with something different each day, were delicious and set us up for the busy day ahead. The little touches were so special - rose petals and candles in our bedroom every evening; tea or coffee on demand at no extra charge; lots of help with maps and itineries. The Riad organised our transport to and from the airport and also a driver to take us to the Atlas mountains - not having to sort out any of this for ourselves greatly added to our relaxation. The Riad is very well placed for the Souk - a minute or so to walk there and the main square is only about 5 minutes away. In spite of being so central it was a quiet place to retreat to after the hustle and bustle of the city.

Elizabeth and Murray

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, March 16, 2013
Dear guest,

Thank you for your visit at l'Orangeraie and your very nice review about your stay with us.

We are really happy that you had a good time and hope to have you stay with us again in the near future.

Kind regards
Cyril and the whole staff at l'Orangeraie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fordingbridge, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2013

When booking this Riad I was so impressed with the attention to detail and the warmth of the emails I recieved from Cyril. Already I had the impression that nothing would be too much trouble.
From the moment of our arrival we were made to feel relaxed and confident in our choice of Riad.
L'Orangeraie lies within the medina but as soon as you enter the doors the sense of calm and tranquility makes it an ideal place to stay.
We spent ten days at L'Orangeraie and the service was never anything but excellent and nothing was ever too much trouble. Ismael, Abdul Aziz and Jamal were always ready to help us plan our days, arrange transport or give advice to help us have a fulfilling and enjoyable stay. It is so central that we were able to explore the whole city on foot during our ten days.
Nadia's cooking has inspired us and it was the best food we ate whilst in Morocco. Rizlan and Samira were always available with a ready smile and our room was always welcoming when we returned from a busy day out.
Inspite of the fact we visited at the beginning of February we ate breakfast on the roof each morning. With almost 360 degrees over Marrakech to the mountains this must be one of the best views in the Medina. It has to be said that the breakfast was delicious and the fruit puree each morning was always a delightful surprise.
The staff at L'Orangeraie made a special holiday extra special and we would gladly return as well as recommending it to family and friends.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, March 3, 2013
Dear Guest,

Thank you for your visit to l'Orangeraie and your very nice review.

We are really happy that you have been able to take your breakfast every morning on our roof terrace and enjoy the view on the city and Mountains.

The whole staff would be really happy to have you stay with us again. Thank you once again.

Kind regards,

Cyril and the whole team at l'Orangeraie.
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Cirencester, United Kingdom
1 review
5 of 5 stars Reviewed February 16, 2013

My husband and I have just returned from a 5 night stay here. It was everything we hoped it would be. A pocket of peace in the midst of the Medina. Nothing was too much trouble for the staff from the arrangement of transfers to and from the airport, to a driver to take us into the mountains (Imlil) one day. Complimentary coffee/tea can be brought to your room in the morning on request, a generous breakfast is served each with freshly baked bread/pancakes/cake, fresh homemade yoghurt and fruit puree sitting on the roof terrace overlooking the Medina. Lunch and dinner is also available if you let them know in the morning. The staff were a delight - helpful, polite, always smiling and with a good sense of humour (so very different from England where invariably everything is too much trouble and the answer is usually no!). Cyril, one of the owners, is an incredibly charming host who has put a great deal of time, care and attention to detail into beautifully and tastefully restoring this riad with his brother. They have created a chic, quiet and very laid back sanctuary less than five minutes walk from the main square (Djma El Fna). The riad has appeal for all - we came for a long overdue break together, but would just as happily have brought our 13 year old son or come for a holiday with friends. Excellent.

Room Tip: We stayed in the Paprika room which was very spacious with a lovely bathroom.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, February 24, 2013
Dear Guest,

Thank you for your visit to l'Orangeraie and your really nice review about your stay.

We are really happy that you had a good time at the riad and that you enjoyed breakfasts and dinners prepared by Nadia and Laila and more generally the warmth of all our staff members.

We really hope to have you stay with us again, next time with your son.

Kind regards,

Cyril and the whole team at l'Orangeraie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Forresters Beach
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

I haven't as yet had the pleasure of staying at this beautifully appointed riad, but recently made enquiries for a trip, which unfortunately, has not been possible at this time. But in saying this, all my correspondence with this riad were excellent.
Cyril could not have been more helpful, and I hope I can make it to Marakech on my next trip. I would definitely recommend this riad, and know I have missed out on a truly exceptional experience.
Thanks again.

Stayed February 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, February 24, 2013
Dear future Guest,

Thank you so much for your review although you did not come to the riad yet!!

We are doing our best to respond quickly by e-mail and are really pleased that you enjoyed the way we handle your enquiry and our correspondence.

We really hope to have you stay with us in the near future.

Kind regards,

Cyril and the whole team at l'Orangeraie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 10, 2013

The staff and traditional architecture and location of this riad are exceptional. From start to finish of our 5 days stay it was a joy to be there. After three days in the desert our mint tea welcome followed by a delicious dinner by the open fire in the sumptuous lounge room was just the start . Lazing in our giant Moroccan bath, coffee or tea when ever we wanted it, breakfast on the rooftop.
Everyday a different combination of wonderful food. One of the staff even ran the Marrakech half marathon with my husband.
There are many beautiful riads in Marrakech but this one radiates Moroccan charm,authentic cooking lovely architecture and warm wonderful staff who made our stay in Marrakech very special. So if you are reading this review and feeling a little overwhelmed by the choice of riads as I did I recommend you book Riad de L'Orangerie for a very special and rare holiday experience.

Room Tip: We stayed in Ginger on the ground floor - great bathroom
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, February 24, 2013
Dear Guest,

Thank you for your very nice review about your stay at l'Orangeraie.

It is true that the choice of a riad in Marrakech can be a bit overwhelming. For the last ten years, we have tried to constantly give the maximum of attention to our guests and we are really happy that you enjoyed your stay with us.

By the way Aziz hope that he will make a better time than your husband at the marathon next year...-)!!

Once again thank you for your visit, we all really hope to have you stay with us again.

Kind regards,

Cyril and the whole team at l'Orangeraie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aylesbury
1 review
5 of 5 stars Reviewed February 8, 2013

Our first visit to Marrakesch. Early February - 25 degrees, cloudless skies, excellent breakfast on the roof terrace. The accommodation in old traditional style is dressed in silk and brocades around an internal garden courtyard off which there is a plunge pool. So much to see and do. The staff could not be more attentive, helpful and friendly. We are now trying to find a retailer of the mattress in our suite. We have never slept so well! On arrival the Manager greeted us and explained the layout of the city and the whereabouts of the best places to visit. He also arranged an unforgettable trip to the Atlas Mountains, a visit to a Berber market followed by a two hour mule trekking experience. We have already recommended the Riad to our friends.

Room Tip: We had a suite.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orange64, Owner at Riad l'Orangeraie, responded to this review, February 24, 2013
Dear Guest,

Thank you for your visit and your nice review on your stay at l'Orangeraie.

We are particularly happy that you enjoyed the quality of your sleep (as we put a special effort in choosing the best quality of mattress available in Marrakech).

Once again thank you for your visit, we all hope to have you stay again at the riad.

Cyril and the whole team at l'Orangeraie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riad l'Orangeraie

Address: 61 rue Sidi Yamani | Medina, Marrakech 44000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #11 of 1,080 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
Number of rooms: 7
Official Description (provided by the hotel):
Restored to its previous grandeur by a passionate team, this ancient Marrakech residence has been transformed into a Riad with a delightful ambiance. The seven spicy bedrooms, warm and colourful like their name, open onto two patios. The garden patio, where you can enjoy the flowers and aromatic plants while the fountain trickles in the background and the pool patio, an invitation to the art of relaxation, beside the sky blue mosaic pool. ... more   less 
Also Known As:
Riad De l`Orangeraie Hotel Marrakech

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