We arrived a bit spaced out from an early flight as newlyweds on the first day of our honeymoon.
Riad Kniza and their staff were a dream, just what we needed after a busy time up to the wedding. They were so attentive. Kniza only has 7 rooms so they can afford to get to know you better and handover was great -- new staff member would go on shift and they'd know everything you'd told the previous one. Drinks, incidentals and airport travel was included in the cost of the room. There are so many wonderful incidents I'll list them separately.
1. My wife had a blistered heel. They went out into the street and got her some plasters, hand delivered (no charge). Nice work guys.
2. On the second day we were planning to go to the Atlas mountains. Unprompted during a nice breakfast, one of the attendants came and suggested due to the weather that we may want to consider Essaouira as he'd checked the weather forecast and it was expected to be sunny there (it was). However they lent my wife a raincoat in any case, along with a lovely picnic basket with fresh towels and bottles of water. And an umbrella. Warm fuzzies.
3. Free stuff. We had tea with biscuits, and freshly squeezed orange juice, fruit, and water hand delivered to us wherever we were (on the lovely roof garden, in our rooms, downstairs in the atrium...). Same went for other incidentals -- plasters (as above), a comb, and ironing! My wife decided at the last moment to iron some clothes before a trip out. Oh. No ironing board in the room. Rang front desk -- can you bring one up? No they said, we'll get someone to do it. We were like, we have to go! They said it'll be done in 15 minutes. It was! Someone rushed off, ironed them, and returned them to our room! Amazing! Riad Caravanserai would've charged about £10 for this and only done it the next day.
4. Really nice lunches/dinners. Ok they were very expensive (350 = £25 each) but you just don't care at Kniza because you're so well looked after. Value for money. Service with a smile.
5. 5% discount for cash. I think they all do this, but it was nice. I just would've liked to know about this earlier -- getting lots of Dirham out on the day is quite difficult.
Downsides: no pool or hammam. My wife really missed them, but good news, they're adding one, so look out for it end of 2007. I certainly will be for our anniversary!
Also, the breakfast was ok -- but Caravanserai's had more variety.
Note -- we stayed at Riad Caravan Serai which in comparison, was a complete let down . See my scathing review of that for comparison (note Caravanserai has 18 rooms)
*A riad is simply a hotel with traditional decor. They generally have a lot of character and any trip to Morocco should stay in at least one, at least once just to see the striking contrast from generic international hotels.
- Official Description (provided by the hotel):
- This perfectly located 18th-century riad has been in the Bouskri family for almost 200 years and offers the complete package of traditional architecture, authentic furnishings, exquisite cuisine and, above all, overwhelmingly hospitable service. The owner, Mohamed Bouskri, having been a guide for the rich and famous for 34 years (Brad Pitt, Nicole Kidman, former US presidents and others) is a mine of information and is always glad to share his knowledge and passion of Marrakech. ... more less
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- Also Known As:
- Riad Kniza Marrakech
- Riad Kniza Hotel Marrakech