Me and my girlfriend stayed here at the end of September/beginning of October this year.
We booked the 4-day package which included tours, meal massage etc and it was excellent value. We stayed in the Junior Suite Loubana.
The room was very luxurious, very clean and well serviced. The staff always seemed to know when you were out of the room, they never once disturbed us by knocking when we were in the room. You can tell they place an importance on this.
The pool and sauna are nice, quite small but we didn't have to wait on the sauna any time and the pool was almost always vacant. The number of rooms means that there is no need for a bigger pool or sauna.
The roof terrace is perfect, the dining tables etc are the best place to have breakfast and on nice evenings, dinner too. Many are in shade, under nice timber structures with canvas curtains, which makes it a nice place to escape the direct sunlight if needs be. And the sun loungers are classy wrought metal framed with nice cushions etc, not cheap white plastic ones.
The massage was excellent, both of us said it was the best massage we ever had. Saida was her name and she was great.
There always seemed to be more staff than customers, whether that be in the pool area, roof terrace or dining rooms.
The dinner was very nice and the portions were huge, actually more than you could usually eat. Some other couples had been staying at other riads and they came for dinner at Riad Kniza because they didn't like the food at their riad and they had heard good things about the food here.
We found the location of the riad to be great. If you want to be right beside the main square of the Medina or the Souks then you will find other riads closer but Riad Kniza is right in the middle, between the Medina and the new city. It is worth going to the new city to on some of the evenings to eat in some of the French/Moroccan restaurants as it seems (from online reviews) that many of the restaurants in the Medina are inconsistent when it comes to quality or service.
The tours which the riad arranged were great and I advise doing them on the first couple of days. The walking tour and then the chauffeured tour into the Atlas Mountains including a hike to some of the waterfalls. I advise stopping for a camel ride on the way. The driver will know a good merchant to stop at for the camels.
The best thing about this riad is the amazing service from all of the staff. They will also give you a lot of good advice. They always walk around with a smile on their face, they seem genuinely happy to work there and they take a lot of pride in their jobs. The place seems to be a very nice atmosphere to work in and once I met the owner on the 3rd day I realised that he is a huge factor in this. He makes you feel very welcome and is so down-to-earth. You will see from his photos that past happy guests, Will Smith, Brad Pitt etc. have really enjoyed their stay as well. When we were leaving, an Emperor (of somewhere I can't quite remember) was ringing up to book his next stay, not long after his first stay!
The rooms on the ground floor are probably a bit quieter than where we stayed which was the first fl...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.