No Taxi waiting at the airport (flight late) we tried to call the hotel. No answer. Airport information staff were so helpful and dialed another number for the hotel - Taxi arrived after waiting an hour.
Very friendly arrival and welcome tea.
Shown to our room - offered a second bed for my daughter if we would prefer separate beds instead of double. Bed is large so not a problem space wise but sadly not great for ppl with bad backs and indeed not good for my daughter who doesn't suffer normally.
The room was decorated morroccan style and scattered with rose petals, including the loo and bath mat! Quite dark.
Aircon - easy to use and effective - temperature outside was well into the 100's.
We couldn't get the bedroom safe to work but were offered help.
Book direct with the hotel - better deals that way. Some residents had free wine, others free evening meals. We had a goodwill gesture of a bottle of wine.
Roof terrace was beautiful to look at, the low tables are impossible to put your knees under which means that clients sit side saddle on the sofas. Not great for dodgy backs or conducive to enjoying long lunches/dinners .
Meals are all traditional Moroccan. Breakfast was huge, Dinner, the fish Tagine was a favourite.
Swimming pool - I swear the hotel put ice in the pool to keep the temperature down. Do definitely swim, after a few minutes the pool feels warmer and when you get out you feel full of energy and much cooler. Only a few chairs by the pool, never any free when we were there so resorted to sitting on our towels with our feet in the water. I love the shape of the little tiles, so pretty. Everywhere spotless.
Spa - we had a Hammam, , the marble beds in the steam room are very low and the treatment lady was struggling to bend over, the treatment was not exceptional and almost slap dash.
The house has a wonderful serene atmosphere. This was only spoilt on our last morning at 07.15 with the dreadful sound of all the wrought iron furniture being moved around on the terrace above our room - we gave up trying to sleep at 07.55. I guess that is the time of day the cleaning staff can bear the heat. Walking around the hotel with bare feet - not a crumb of grit on the floor. Spotless.
We hired a guide - Most essential if you want to get a grip of the area fast - use your iphone to drop a pin on the map where the hotel is - GPS is free and will work in the souks etc. Only got minorly lost once.
Our strange experience was ... bought a few items with the guide in an Apothecary, arrived back at the hotel with the shopping. The items disappeared! So strange, the hotel think that the people leaving must have picked it up. The hotel staff were AMAZING, the guide was contacted, the shop identified, the items repurchased at a cost to the hotel and handed to use within a few hours. Now, THAT is the sign of a hotel that cares.
We had No 5 - it overlooked the little fountain with petals floating.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.