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“Excellent but relying on reputation” 4 of 5 stars
Review of Riad Kniza

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Riad Kniza
5.0 of 5 Hotel   |   34 Derb l'Hotel | Bab Doukkala, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #10 of 460 hotels in Marrakech
Scotland
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
“Excellent but relying on reputation”
4 of 5 stars Reviewed November 21, 2011

We stayed at Riad Kniza for a week which, on reflection, was four days too long. There is no doubt that the staff are excellent. They are informative, know when to chat and when to remain discreetly in the background, they fall over backwards to make your stay as good as possible, and are simply delightful people. If you want breakfast at 11 o'clock, no problem; in your room, no problem; on the roof terrace, no problem.
The building decoration, fixtures and fittings are also first rate and some of the antiques are simply wonderful. The food too is excellent but this is where the three days rather than longer begins to come into play. The dinner menu has three main course options and doesn't appear to change. Eating out offered much better selections. Don't let that put you off eating in, it is really good food (lamb tajine recommended), just a very limited menu. The breakfast is excellent and it starts with an egg either fried, omelette or hard boiled, in what seemed to be regular rotation. The only addition to the set breakfast was that on two days we were also given a fresh fruit salad, and delicious it was too. Knowing what I know now, I would have asked for this every day and I'm sure it would have been provided. It would just have been nice to have had such an option explained at the beginning. Tea, coffee, orange juice etc are available anytime, afternoon tea came with delicious little pastries and I think only alcohol and evening meals are not included in the room rate.
The pool is probably rarely used from Oct to May, the water is absolutely icy. If you do venture in (nobody went beyond groin level whilst we were there!) the immediate surround provides good grip but beware wet feet on the marble beyond, lethally slippery!
I suppose the key questions are, would I stay there again and would I recommend it? Personally, whilst I absolutely loved most elements of Riad Kniza, I think better value can be found elsewhere and I would especially have liked a useable pool. Would I recommend it? On the understanding that it is a very expensive B&B and it is not quite as perfect as some reports might indicate then yes, a strong recommendation for a short stay.

Room Tip: The cheaper rooms on the ground floor (at £200 per night) are subject to slight noise from other gue...
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  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamal_bouskri, Manager at Riad Kniza, responded to this review, November 26, 2011
Dear TripAdvisor Readers,

First, I would like to thank our guests for their support and constructive feedback, which is always welcome as we are continually striving to improve the quality of our service and the experience we provide at Riad Kniza.

My reply to this review is not to contradict the facts as described by our former guest, but simply to add few comments, particularly about the tittle of the review, which might sound, wrongly, as a negative critic to many readers. Indeed, there is absolutely nothing wrong with an establishment or a business relying on its reputation as long as it lives up to that reputation. To put it in few words, the reputation of Riad Kniza is of a beautiful luxury authentic boutique hotel with a great location, great cuisine, and above all impeccable service. I’m glad that the guest who wrote this review fully confirms our reputation:

For the service the reviewer writes, among other praises “There is no doubt that the staff are excellent. They are informative, know when to chat and when to remain discreetly in the background, they fall over backwards to make your stay as good as possible, and are simply delightful people.”

For the hotel itself, the reviewer writes: “The building decoration, fixtures and fittings are also first rate and some of the antiques are simply wonderful.”

For our location and cleanness, the reviewer gives us 5 out of 5 ratings.

For our cuisine, our former guest writes: “The food too is excellent”.
While it is true that we do not offer as a great variety of dishes as other restaurants in Marrakech, our cuisine remains one of the best in town and many celebrities and connoisseurs come to Riad Kniza for an authentic Moroccan culinary experience. Bill Gates, Tom Cruise, Brad Pit and David Rockefeller Jr are among our patrons’ list. Actually our limited choice of menu comes from the fact that nothing our guests are served is pre-prepared and stored in the freezer, but rather cooked freshly from scratch, from the best and freshest available ingredients depending on the season, just before it is served.

As for our room rates, we do not claim to be a budget or a cheap accommodation, but our rates remain very reasonable and a truly great value for what we offer to our guests. You can always find less expensive Riads in Marrakech, but do not expect the refined abundance of museum quality artwork, antiques, textiles and furniture, nor the quality of service you would find at Riad Kniza.

Sincerely,
Kamal Bouskri
Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2011 via mobile

We stayed here after our wedding. What an excellent honeymoon location! We were treated like royalty with complimentary drinks whenever we asked. The staff were friendly and helpful, nothing was too much trouble. They were professional and organized guides, taxis and an in house cooking class. The food was authentic and Breyer than any food we tasted during our trip. The hotel was quiet and we felt like we were the only guests there. We couldn't recommend this Rhiad highly enough

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Locust Valley, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2011

Every detail of our magical stay at this exquisite hotel was superb. The beauty and luxury is beyond anything we could have ever envisioned. The cordial, accommodating, staff was overwhelming. Everyone went out of their way to make our stay as special as they could. There was nothing they would not do; (at any hour of the day) to help make us the most comfortable people in the world. Every staff member, at any level was courteous, polite, energetic, gracious and very professional. The food at the rooftop restaurant was the best food we experienced in Morocco. We went to Yacout but were so spoiled because of our first meal at the Riad Kniza. Dinner under the stars with the full moon, great music, lamb tagine and all the accoutemounts. Breakfasts were gorgeous too, with delicious fresh fruits, preserves,pastries, eggs,cheeses, homemade yoghurt and of course eggs; which were prepared anyway you wanted. There was not a corner of this Riad that did not contain a treasure.The decorating of the rooms, and all the areas you could sit were lavish. It looked like something out of Architectural Digest. Our suite was immaculate with rose petals wherever we looked. The spa and pool was fantastic as well. Our experience was extraordinary. When we returned home we realized what a privilege it was to have had the opportunity to stay in this wonderful and authentic Riad. All of our tours and the excellent driver you supplied expanded our fantasy. The Berber market, and Atlas Mountains were interesting as well as breathtaking. All the shops you suggested were treasure chests. Mohammed, thank you and all of your staff for opening the doors to your magnificent jewel. The tour of the city you blessed us with will never be forgotten. This has been an incredible, extraordinary and memorable experience that we will never ever forget ! Thank you. Roberta Cabot & Marc Siegel

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 11, 2011

My wife and I just returned from a 4-night stay at Riad Kniza. What a beautiful riad! From check-in to check-out, the visit was wonderful. In particular, we were struck by the authentic hospitality of so many of the staff. We'd like to call out Achraf in particular for his gracious assistance in recommending restaurants and even staying late at the front desk on our last evening to bid us farewell after a late dinner at a local restaurant.

Our favorites: the mint tea served promptly on arrival, the plaster work and wood carvings throughout the riad, the fresh-squeezed orange juice (each night!) brought to our room, the lazy breakfasts on the sun-drenched terrace, the gently plashing fountain in the courtyard, the quiet calm of our suite after the hectic chaos of the city streets....

If you travel to Marrakesh, definitely consider Riad Kniza: it has so much more personality than so many soulless, faceless hotels elsewhere in the world.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Top Contributor
209 reviews 209 reviews
61 hotel reviews
Reviews in 77 cities Reviews in 77 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed November 3, 2011

It's a little difficult to describe our stay at Riad Kniza. I arrived suffering from a bronchitis and a serious gastric episode. Our guide organised ahead with Riad Kniza for a doctor to attend just a few minutes after we arrived. He checked me over, injected me and made prescriptions. You might think this a less than ideal start, but we often learn more about a place when things are less than ideal than when everything goes easily. We were treated in a very professional and personable manner by the staff and we could not be happier with the way they conducted themselves, at first, and later.
We had a suite on the ground floor which was beautifully decorated and had everything you are likely to need. Breakfast could be taken in the room, in small side dining rooms or on the roof terrace. The riad itself is like a maze - just what you hope! There are small courtyards, a lovely pool. We never made it to the hammam.
If you would like to finish (or start) your Moroccan trip in luxury being looked after by excellent staff then Riad Kniza should be at the top of your list.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2011 via mobile

What shall I say about this amazing experience. Amazing culture! nice caring hosts make you feel you are at home. Exceptionally professional staff. Lovely living piece of traditional art Riad. All elements you need to make exceptional holiday.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 12, 2011

Walking into the quiet,spotless riad surrounded by lovely antiques, from the hussle and bussle of the souk, was tranferring one world for another! The well run and beautifully appointed riad was such a contrast to the sounds, smells and activity outside. Nothing was too much trouble for the charming staff. As we love Morrocan food, we enjoyed the tagines and couscous, as well as excellent breakfasts served on pristine white table clothes, sitting out on the roof-top with views across the Marrakech skyline.

Room Tip: Choose Room No 9 as it is quiet and has a lovely ensuite bathroom
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Kniza

Also Known As:
Riad Kniza Marrakech
Riad Kniza Hotel Marrakech
Address: 34 Derb l'Hotel | Bab Doukkala, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Marrakech
#5 Family Hotel in Marrakech
#17 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Riad Kniza 5*
Official Description (provided by the hotel):
This perfectly located 18th-century riad has been in the Bouskri family for almost 200 years and offers the complete package of traditional architecture, authentic furnishings, exquisite cuisine and, above all, overwhelmingly hospitable service. The owner, Mohamed Bouskri, having been a guide for the rich and famous for 34 years (Brad Pitt, Nicole Kidman, former US presidents and others) is a mine of information and is always glad to share his knowledge and passion of Marrakech. ... more   less 
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