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“Luxury within the mayhem” 5 of 5 stars
Review of Riad Farnatchi

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Riad Farnatchi
5.0 of 5 Hotel   |   2 Derb el Farnatchi, Rue Souk el Fassis | Qua'at Ben Ahid, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #28 of 461 hotels in Marrakech
London
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
“Luxury within the mayhem”
5 of 5 stars Reviewed October 27, 2013

The experience of dealing with Riad Farnatchi set the whole standard for our trip.
My reservation was dealt with efficiently and confirmation sent instantly together with detailed information regarding the menu offered, hammam, treatments and reviews by the Riad's owner of other places to eat.

On arrival at Marrakesh airport we were met by a driver that was arranged and included by the Riad - He was standing at the exit with our name clearly displayed on a Riad Farnatchi board. We were then driven to the riad and once we got to the medina we were met by a host and our luggage was transferred to a cart we followed the host a short distance through the Medina to reach the riad - This was our induction to Marrakesh, crowds of people, donkeys, motorbikes that seem to aim at you and cobbled streets.

We arrived at a wooden door in the wall which was opened up and we were greeted by the manager Mourad and with cold towels. We were then given a tour of the riad which is peaceful and tastefully decorated. It is extremely calm and it truly felt like we were the only guests despite it actually being full.

We were in Suite 3 which is on the first floor. It comprised of a spacious bedroom, lounge with a balcony overlooking the courtyard and a huge bathroom with sunken bath, separate shower and toilet. All products were Molton Brown and robes etc are supplied. The suite is air conditioned and complimentary water is provided. The room does not have any tea/coffee facilities,however this can be ordered at any time and is provided complimentary.

The service at the Riad is exceptional and efficient. It really does feel like a home and you can have anything you want anywhere. They even presented my husband with a delicious birthday cake

We ate in the small dining room and the menu is limited but the food provided was exceptional, it seems such a shame that we appeared to be the only ones eating there..

The Farnatchi is in a great location within the Medina which means you are very close to everything - The square, souks, spice market etc. The one down side to this is that the mosque calls prayer every morning at around 5 am which is very loud, this is part and parcel of being central and should not reflect on the Riad.

I highly recommend the Riad if you are looking for a tranquil haven in the bedlam of Marrakesh and you will not be disappointed with the levels of service offered or the level of accommodation offered for the price

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 28, 2013
We are so grateful to you for going to the trouble of writing this review of your stay especially as your words are so kind! We are delighted that you enjoyed your time at Riad Farnatchi and Marrakech and certainly hope that we will be able to welcome you back again soon.

I was so pleased to note that you enjoyed eating at with us. We serve a lot of dinners at the riad and our food is something that we take huge pride in, we are always looking for ways to improve and new things to add to our menu and hopefully when we get permission to build a restaurant opposite us we will be able to expand the menu further.

Again thank you ever so much for taking the time to leave a review!
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269 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • French first
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English first
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2013

we were treated royally and nothing was too much for the staff .riad was stylish and elegant and enjoyed having breakfast either served on the roof terrace or by the pool . we ate in the restaurant twice during our stay and food was very enjoyable and of a high standard.
rooms very clean .

Room Tip: we had room 3 with a balcony overlooking the inside pool .our sleepdidn't get disturbed by the e...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 28, 2013
Thank you for taking the time to write a review of Riad Farnatchi, we are so pleased that you enjoyed your stay with us and hope very much that we can look forward to having you stay with us again in the near future.
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Dorking, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

Having never been to Marrakech before, the initial arrival in Place Moqef was an extraordinary assault on the senses followed by a rapid walk through the medina avoiding bikes, mopeds, street vendors, donkeys, piles of rubbish, trolleys loaded with food, beggars, etc. etc. Having navigated the madness, we reached Riad Farnatchi - an extradordinary oasis of peace with cool flannels, sweet mint tea and with no noise other than the tweeting of birds and water. Our room was palatial and comfortable and we were made very welcome. Great service. Very attentive.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 11, 2013
Thank you so much for what I know from our chats during your stay, you had intended as a complimentary report. We are always thrilled to get reports from our guests and take all comments extremely seriously. We were all a bit disappointed that your description of "palatial rooms" was not matched by your star rating for the same room. Perhaps because our rooms are regularly praised as being the best in town (the preceding report, from a particularly well travelled guest, comparing our rooms favourably with those in the world famous Mamounia is a case in point), your 4 star marking was even more disappointing. I would really be immensely grateful if you were to get the chance to drop us the quickest of emails just clarifying what caused the poor star rating alongside the high praise in your description. With regard to the equally uncharacteristic value rating, I think that one has to accept that there are plenty of cheaper places in town, some of which will match some of the services and facilities that we offer. In unashamedly positioning Farnatchi at the top of the Riad market, I accept that some guests may feel that they would have been happy to manage without some of the comforts and services we hold dear and to take a corresponding saving. I really do hope though, that on reflection, you might accept that the 3 stars that you awarded to "value" was rather harsh. We don't expect our guests to give a moment's thought to our fastidious attention to international standards of health and safety, our 21 staff for just 9 rooms, or our wet central heating system in the winter which is so much more comfortable than everyone else's warm air system. These are the things that we believe our guests have a right to take for granted but are all extremely rare in the medina and do need to be paid for. Our accountant is forever trying, without a hope of success, to persuade me to trim them! In reality, you may only use a few of them during your stay but the fact that they are always there waiting in the background is what makes the difference between a great hotel and one that merely looks good on the surface. I really do hope that you will agree that it is also what defines value, as opposed to cost.
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st,simons island
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 3, 2013 via mobile

Wonderful start to our honeymoon. The place is beautiful and so peaceful. The staff is very good at the balance of being extra attentive to your needs but also giving you the freedom to use the place as your own home during your stay. Extremely clean and safe. We hope to return again sometime. We loved it!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 7, 2013
Thank you so much for writing this lovely review! I am delighted that you enjoyed your stay especially as it was the start of your Honeymoon. We all wish you every happiness for your future and hope that you will visit again soon.
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London, United Kingdom
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 21, 2013

Beautiful riad with incredible attention to detail.Room with private terrace. breakfast on the roof terrace. Fires lit in our room in the evening ( we stayed in January). Friendly, helpful, welcoming staff. Nothing was too much trouble for James and his team.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 2, 2013
Thank you ever so much for your kind words, we are all delighted that you enjoyed your stay and hope that we will be able to welcome you back to Riad Farnatchi soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 1, 2013

We spent one week at the incredible Riad Farnatchi in July 2013. It is such a special place. Firstly you step from the hustle and bustle of the souks into a tranquil, calm oasis. The riad itself, offers privacy; such wonderful support and service from the brilliant staff; first class dining opportunities; facilities which will delight you.
Our suite was luxurious - large with a huge, comfortable bed, sitting area, television, etc. The bathroom was amazing. We were able to leave our suite by another door, go up some steps on to a private roof terrace, specifically for our suite, which had a table, chairs and sun loungers. We had our breakfast there every morning - wonderful!!
The pool is small but offers a wonderful opportunity to cool down and relax in calm, cool surroundings, after a busy day in the heat! It has a powered underwater jet, so you are able to swim against a powerful stream of water - great for those who want to exercise.
We ate at the riad twice - food and service were both amazing. The riad arranged courtesy transfer both to and from the airport which was really helpful. We utilised their services to arrange a 4 wheel drive trip to the Atlas mountains which I would thoroughly recommend.
The riad is situated to the northern end of the souks. Don't be afraid to ask the staff for a map, directions and also for a contact number for their approved taxi driver. Finding your way back to the riad in the evening can be a bit of a challenge but staff are happy to help.
All in all a wonderful and special experience - we shall certainly be returning.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 2, 2013
We are all so grateful for your wonderful review! I am also extremely pleased to note that you enjoyed our day-trip to the Atlas mountains and the food at Riad Farnatchi. I very much hope that you will revisit Marrakech and Riad Farnatchi soon.
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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

This is a very special place. You end up feeling as if you are the only guests and the service is discrete and impeccable. Nothing is too much trouble - a rooftop barbecue was organised for my birthday - magic! The real Marrakech experience, it does not get better than this.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jameswix, Owner at Riad Farnatchi, responded to this review, October 2, 2013
I am so glad that you enjoyed your stay with us and thank you very much for taking the time to leave a review. I am also delighted that you enjoyed the BBQ on our terrace. I hope very much that we will see you at Riad Farnatchi again.
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Additional Information about Riad Farnatchi

Address: 2 Derb el Farnatchi, Rue Souk el Fassis | Qua'at Ben Ahid, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Luxury Hotel in Marrakech
#45 Romantic Hotel in Marrakech
#52 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Riad Farnatchi 5*
Official Description (provided by the hotel):
Riad Farnatchi has been written up as "The City's Most Luxurious Riad" - Food and Travel Magazine 2013, "The Ultimate Hideaway" - Harpers Bazaar January 2012 and "Best Luxury Riad" - Conde Nast Traveller 2011. Riad Farnatchi been created out of five small Riads in the heart of the oldest part of Marrakech, some of our walls go back over 400 years. Riad Farnatchi with just nine suites has the feel of a beautiful, highly individual, private house, but the facilities and service of a world class 5 star "boutique" hotel. ... more   less 
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Also Known As:
Riad Farnatchi Marrakech
Riad Farnatchi Hotel Marrakech

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