We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“a highly recommended hotel in Marrakesh!” 5 of 5 stars
Review of La Sultana Marrakech

Save Saved
You added La Sultana Marrakech to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
La Sultana Marrakech
5.0 of 5 Hotel   |   403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #27 of 461 Hotels in Marrakech
Melbourne, Australia
1 review
“a highly recommended hotel in Marrakesh!”
5 of 5 stars Reviewed May 2, 2010

After spending so much time looking for a great place to surprise my fiancé, I finally found this great hotel.
The hotel looks like a small and intimate Sultan's Palace, which was perfect for our romantic getaway.
Our room was stunning with red colours and wooden hand-made ceiling. Every detail was a piece of art: fireplace, wooden ceiling, shell-formed bath, private area in front of the room with amazing seats made of Zebus horns!
The Spa was the most beautiful place I had ever seen, with marble cushions on the floor. During our stay, my boyfriend and I had a 4-hand massage. It is a wonderful relaxing experience as every part of your body relaxes at the same time.
The staff was very nice to us and truly professional.
Marrakesh is a great city with a lot of things to do and visit. We stayed 5 nights and it is a minimum to spend in Morocco as you can also go trekking in the mountains or spend some time enjoying the beautiful Moroccan coastline.
We would definitely recommend this hotel to our friends and family and when we go back to Marrakesh, this is where we will be staying.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

627 reviews from our community

Traveler rating
    526
    65
    14
    13
    9
See reviews for
67
396
11
13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
troyes
1 review
5 of 5 stars Reviewed April 15, 2010

we stayed at the hotel on march with english customers. They would just like to share you their wondurfull experience.The staff made the stay so memorable.The hotel was the best they have never stayed. The food exquisite,service attentive. My own choice was the best. Thank you so much.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 12, 2010

This is a delightful place to stay. It has real magic and Moroccan charm about it. The rooms are all different an highly individual arranged around a collection of Riads with a large swimming pool in the centre. There is a very huge roof terrace with a plunge pool which is peaceful and has great views over the Kasbah. The staff are very warm and welcoming and the food is very good - from the roof terrace restaurant at lunchtime to the more formal and atmospheric restaurant on the ground floor in the evening.
We went originally last year at the same time and decided to go back again. I have to say that it was even better this year. It is always quiet and there a few children.
We will definitely go back again.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 21, 2010

All I can say about this hotel is "wow" absolutely stunning in every way. The service is without doubt "7 star" not 5. From check in where we were given mint tea, pastries, a massage to recover from our trip and a tour of the hotel by the management to check out was without doubt exceptional. This riad was simply stunning, from the architecture to the decor. During our stay I celebrated my birthday. On the day of my birthday I returned to my room to find a note and a gift from all the staff at the hotel wishing me a happy birthday. We all had dinner in the restaurant that night as well where after our dinner all the restaurant staff and the musician came over singing happy birthday to me in French and presented me with a birthday cake which was delicious. The point of this is nobody had told them it was my birthday they got it off my passport when we checked in. All the team at the hotel was just dripping in attention to detail, the service, food, breakfast on the terrace was just simply amazing. The opulence of the room and the decor was stunning right down to petals in the bathroom a huge marble bath and an over sized very comfy bed. I would recommend this hotel to anyone, I doubt very much you could stay anywhere better or more centrally located.

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cornwall
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 19, 2010

Fantastic oasis of peace in the centre of the medina. From the moment we arrived we were treated to the highest standard of service with mint tea, local pastries, a massage and hotel tour. Our bedroom was beautiful in an ornate Morrocan style with a palatial bathroom sprinkled with rose petals, free soft drinks in mini bar and amazing extra details such as a straw beach bag with pool towels and straw hats. Without exception every member of the hotel team from the manager down introduced themselves and greeted us warmly. Breakfast on the roof terrace in the morning sun was a perfect start to the day with a huge selections of breads and fruits. During our stay our friend celebrated his birthday and returned to his room to a card and gift, plus after dinner the staff sang "Happy Birthday" (in french) and presented him with a cake with candles - all this even though we had not mentioned to the hotel that is was his birthday. Dinner in the restaurant was of a high standard. Overall this is an outstanding place of peace and efficient service within the hustle and bustle of Marrakech

  • Stayed March 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 38 cities Reviews in 38 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 27, 2010

Great hotel - expensive but a true once in lifetime place and city . Staff were great from start to checkout - Spa was relaxing if expensive . Rooms bold and bright . If you not looking for value but an experience do it !

  • Stayed January 2010, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 14, 2010

We were recommended to stay at La Sultana over the New Years period by a travel agency. Although it was the most expensive of the options, we opted for it because we felt with its five-star rating, we could trust that we would have a good experience considering the premium we were paying. How wrong could we have been?!

La Sultana might be one of the most expensive hotel options in Marakech but it is also probably the most over the top in terms of gaudiness.

All of the inner courtyards of the hotel were covered with a clear plastic sheetwhich made the riad courtyards feel very stuffy, which is the opposite of why the Riads had these courtyards to begin with. There was no ventilation so when dinner was cooking in the courtyard below, all the cooking exhaust filtered into the bedrooms leaving oily lamb fumes to stagnate where we slept.

The hotel rooms were fitted out in a style that was way too over the top and not at all comfortable. We stayed in three of their deluxe suites so these should have been some of their best rooms but they were appaulling. The rooms were too dark and the usability of the rooms was terrible with large empty spaces in some areas and cramped uncomfortable furniture in others.

Outside of these subjective taste issues we also had a plethora of cleanliness and maintenance issues which isn't acceptable for a 5 star establishment.

The toilet flush in one of our hotel rooms didn't work when we first arrived and a main part had to be replaced. Also the light switch in the toilet didn't work. This makes me wonder when the last time was that anyone used this room. A dark non functioning toilet isn't something that wouldn't go unnoticed for very long.

The light switch for the "study" in my room also wasn't working, which again brings into question when the last time was this room actually rented out.

There was no thermostat control for the air-conditioning unit in one of our rooms, which meant that we either slept in a stuffy room or an absolutely freezing one.

Several television channels worked only intermittently with the sound cutting in and out randomly.

There was no wifi access in the hotel rooms. Some rooms had very limited access that cut off frequently making it totally unusable.

Several stray hairs in the bathtub and the sink areas were discovered upon entering one of the rooms. I am refering to the short-curly variety. Yuck.

A half drunk bottle of water was found in the mini-bar when we first arrived in one of the rooms.

The beds were very uncomfortable and the blankets were just sheets and a thin blanket. Not a duvet and soft feather down pillows, like what most good hotels have moved to.

The safes in the all the bedrooms weren't screwed into the shelf they were sitting on, so anyone could just walk out with the entire thing under their arms.

Half used shampoo and shower gel bottles, sticky from previous use and multiple refillings were found in the bathrooms.

At breakfast, we took a butter packet from the buffet and opened it to discover the butter had turned and congealed. Half of the jam jars at the buffet were also sticky and had obviously been refilled after guests had failed to use the entire contents. Not hygienic and definitely not my idea of five-star.

Finally, we were obliged to have new years eve dinner at the hotel as a condition of staying in the hotel for this period. In general, the evening put on by La Sultana was just average with 40% of the main-courses that arrived on our table being completely overcooked and inedible. In fairness this was promptly replaced once we pointed it out but should not have been served in the first place considering we were charge €250 a head for this meal!

This was obviously a very big let down after coming from the high what was Dar Ahlam which I would highly recommend if visiting Skoura. Also with the fact that there are so many amazing hotels in Marrakech, it is just a very big missed opportunity to not have an amazing hotel to come back to after spending our days out in Marrakech.

Because our flight was delayed, we had to spend one more night in Marrakech. We opted for Maison MK which was a fraction of the price to stay in but gave us an exponentially experience. The common areas and rooms were breathtaking and most importantly, immaculate. The staff were wonderful and friendly. And there was not a congealed butter packet in site. Definitely go to Maison MK instead if you are thinking of La Sultana. You're wallets will thank you for it and you'll have a much better experience.

  • Stayed January 2010, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to La Sultana Marrakech? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Sultana Marrakech

Address: 403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Marrakech
#13 Romantic Hotel in Marrakech
#39 Family Hotel in Marrakech
#40 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Sultana Marrakech 5*
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads.Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Splendia, Tingo, Priceline, TripOnline SA, Escapio, Odigeo and Venere so you can book your La Sultana Marrakech reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

Owners: What's your side of the story?

If you own or manage La Sultana Marrakech, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.