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“Outstanding Service” 5 of 5 stars
Review of La Sultana Marrakech

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La Sultana Marrakech
5.0 of 5 Hotel   |   403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #30 of 465 Hotels in Marrakech
2 reviews
3 helpful votes 3 helpful votes
“Outstanding Service”
5 of 5 stars Reviewed August 28, 2014

Wonderful Riad hotel, excellent location, excellent service and very caring staff. My fourth trip to Marrakech and this was by far the best experience. We were given a room upgrade on arrival and things just got better all the time. I would recommend to anybody as the place to stay in this special city

Mike Saunders

Room Tip: Lion Suite outstanding
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Wotton-under-Edge, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 26, 2014

Not knowing what to expect when the taxi dropped us off but when a porter arrived from just around the corner with the gold coloured luggage trolley and wearing an immaculate attractive uniform we began to realise this hotel might be a bit special. We were not wrong. Reception greeted us with smiles and friendliness and took us to our Riads with the lovely surprise of an upgrade to a junior suite with complimentary mint tea and pastries. The facilities of this hotel are second to none and the attentiveness , politeness , helpfulness and amiability of the staff can't be praised highly enough. Food is delicious, served on the roof terrace for breakfast and dinner or by the pool for lunch. All this in complete contrast to the outside which is fascinating to look down upon from the hotel roof. A much appreciated oasis of comfort and luxury

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 11, 2014

This is such an amazing hotel. At first when I booked I thought that it would be just like any other local charming hotel around in Marrakech since it was a "Riyadh". Well I was not wrong but then all our expectations have been exceeded. It's not too small but not big either. The hotel has a number of swimming pools around including a jacuzzi and a little one on the roof. The breakfast area on the roof is amazing where they also prepare Barbar Omelet. The location is also very good as it's not too busy and the famous "Jame'a Al Fana" is about 10 minutes walk. Theere a nice coffee shop close to the hotel which I also recommend and some other little shops around. The neighbourhood is very friendly. What else can anyone ask for. Ms. Speed at the reception was very helpful since the day we checked in till when we left the hotel. I highly recommend this property for couples and families too. Might also be good for solo travellers.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 11, 2014

We spent six nights at the Sultana Hotel in Marrakech and can only say that it was an almost flawless experience... right from beginning to end. The hotel itself is in a perfect location in the old part of the city, right on a very bustling street, but as a guest you don't notice much of the fuss, because upon entering La Sultana you are overtaken by a feeling of tranquility. Sitting in the bar/restaurant of the hotel, which is on the roof, you have a picturesque view of the near-by mosque, the storks, the date trees... The hotel has absolutely lovely interiors - air-conditioning (very useful!), a beautiful pool, a spa section, fresh flowers delivered and placed all around every morning... But the very best thing about La Sultana is the staff - right from the flower deliverer to the porters, to the driver to the cleaners to the chef to the waiters to the reception staff... A never-ending flow of always smiling, always helpful, always interested people, who seem to be there right when you need them, or even before you know that you need them. I can only think of two things that could have been a bit better - one is the lighting in the room, which was a bit too dim (there are no windows towards the street in the rooms), and the second is that I got the impression that some members of the staff did not know English very well, which is a bit frustrating for those of us who don't speak French or the local lingo, but would like to respond to the friendly staff in a like-wise friendly manner. It's a bit sad when they don't understand your jokes.... Oh, and one evening I was served an incredibly sour Mai Tai cocktail on the roof terrace - better order a Casablanca beer or some Maroccan wine instead! If you are looking for a "one-of-a-kind" hotel experience in Marrakech, I can't imagine anything more appropriate than La Sultana.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

Booked this off the internet from the strength of the pictures and website.

Was slightly worried when we got dropped off right next to a small market stall in the middle of the old town but then spied the valet and found the hotel. For check in they took us straight to the roof terrace, serving us mint tea and pastries. This gave us a tour of a huge building that has been refurbished to a stupidly high standard and is even more beautiful than the photos suggest.

The room itself was called Gazelle and was full of characterful touches and was about as luxurious as we could have wanted. The fully marble bathroom was breathtaking.

The service in the hotel was top class and always felt that they were providing a service first and trying to make money second - a huge relief in a city where you feel that you are seen as a walking wallet.

The holiday we had was then made by this hotel - being able to wander into town and explore the area but then return to the pool when it got too hot was the key.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 5, 2014

One word: Amazing! not sure there is anything else to say here.

The staff always went above and beyond to make sure everything is "as you wish", from planning trips to arranging dinners to as something as simple as making conversation to find out about your days, can't wait to visit them again.

The rooms and hotel itself feel like you are staying in some Arabian dream. The location is perfect, inside the medina and close to the central square but once you turn on the street it is actually quite peaceful. The roof top terrace is so tranquil and peaceful we actually had to force ourselves not to go there every night ... food is also great and I would definitely recommend the restaurant and to get breakfast included in your stay.

Also of special note is the art, furniture and pool ... WOW!

Can't wait to visit La Sultana again soon!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kent
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 26, 2014

We have only been here two days but this place is magical. The 15 yr old and 12 yr old would have preferred a bland American hotel but for us adults this is something quite different and special . We came with Virgin hip hotels and stayed in the Lion apartment. Mint tea and pastries and cold towels on arrival . Complimentary tagine and bottle of champagne in our room along with another tray of pastries. We ate in the rooftop restaurant on our first night and the service and food were impeccable. We had the tasting menu for approx £46 each and it was London dining standard which was a wonderful surprise. Tonight we are trying the international tasting menu and it is just as good. The local wine well priced and actually much better than anticipated. The levels of service at this hotel are excellent and you feel they really do care and know your name( benefit of a riad as opposed to large hotel) the apartment was very unique and we had a wonderful marble jacuzzi in our room. My only minor complaint would be re the water pressure in the shower but this is a small point and something that many hotels suffer around the world. The pool was a welcome relief and felt chilled. Staff here really care especially the manager and the concierge. I would come back here again minus unappreciative children as this road is very well located. Do not miss the rooftop dining experience. Yet to try the spa but may add to my review later.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Sultana Marrakech

Address: 403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Marrakech
#17 Romantic Hotel in Marrakech
#23 Family Hotel in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads.Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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