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“Calm in the Casbah” 5 of 5 stars
Review of La Sultana Marrakech

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La Sultana Marrakech
5.0 of 5 Hotel   |   403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #29 of 481 Hotels in Marrakech
London
Level Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
“Calm in the Casbah”
5 of 5 stars Reviewed January 22, 2012

Hidden in the middle of the Casbah, within the walled Medina, La Sultana is in fact five “riads” converted into one property. Interconnected by a series of corridors and stairways, each riad has been individually designed and furnished in a highly eclectic and most comfortable style. Rooms look inward (as is the Morrocan tradition) to beautiful courtyards and some on the upper level have balconies. In high season (or when the hotel is fully occupied) there could be a feeling of being “overlooked” but this is a small price to pay for the degree of calm La Sultana provides in the midst of the bustle which is Marrakech. The roof-top terrace has views over the Casbah and Medina.
Our Deluxe Suite had three spacious, well appointed areas - living room, bedroom and bathroom; free soft drinks in the mini-bar, comfortable bed, i-pod docking station, flat screen TV, twin-sinks in the bathroom, corner Jacuzzi-style bath and walk-in shower (door/screen would be nice so as to control overflow!)
The staff are remarkable; they achieve the impossible by being there when required and discreet as necessary. Service is superb. Breakfast looks modest but is in fact a feast with breads, cold cuts and cheeses supplemented by delicious local delicacies cooked on demand, with the most amazing date milk and the freshest fruit juices and is served overlooking the small pool. The camel is a nice touch! Dinner is also served here and has the additional charm of having a musician playing in the background. The food was great and service is second to none. Dine here even if you are not a resident guest.
La Sultana is a luxury retreat, an oasis of tranquillity and provides a welcome, traditional and different alternative to the big hotel groups. You feel as though you are in a different world enhanced by the service given throughout this beautiful riad.

Room Tip: Most of those on the upper level have balconies.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Rome, Italy
2 reviews
4 of 5 stars Reviewed January 9, 2012

We have spent 6 marvelous days in this elegant riad. The personnel is kind, smiling and very available. The evening of New Year's eve the supper and the environment were taken care of even more and pleasant. The SPA allows really to relax and to be able to enjoy some pleasant treatments. Also the central location allows to stir afoot.

Room Tip: Room called "Cigogne"
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  • Stayed December 2011, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Madrid
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 5, 2012

La Sultana initially didn't quite satisfy our (high) expectations, and in the end I don't think we'll return.

We had looked at the pictures on the website and expected something in a similar style (simple and elegant, white walls) yet were given the Ibis room, which was simply quite ugly to us: yellow-orange walls with blue curtains and no natural light, except for yellow and blue stained glass windows high up on one side of the room. The bathroom was a bit of an oddity with a bathtub that was fit for a small child at the end of a little passage, but it looked nice enough.

When we asked if for a shisha (waterpipe) the first night on the roof terrace, we spent ten minutes smoking on a chilly terrace to be charged 35 euros. We were also told that that charge had to be in cash and could not be part of our extras, so it felt like even in our hotel we had to be aware of being ripped off. By then we got into a bad mood and decided to complain about the room we were given (being so different from what we had seen on the Sultana website). Our last and fourth night we were given an upgrade which made up for these discomforts to an extent (better to have had no discomforts in the first place).

Be aware also of the prices in the spa, where a half-hour massage is 50 euros and the only free thing available is the jacuzzi which we tried out and was crowded.

We did enjoy the morroccan cooking course, but again, 80 euros per person seemed a bit extravagant.

Disregarding the prices, the hotel was good but didn't blow us away. Good food and service, but nothing amazing.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 30, 2011

Tucked away in a small street in the Medina, this Riad is an Oasis in the hustle and bustle of Marrakech. Service was impeccable, from reception to assistance with excursions. We had a memorable dinner at the restaurant and contrary to some of the comments we could not fault the quality and imagination of the food.
Beautiful rooftop lounge bar with views of the Atlas mountains.
Would definitely recommend and visit again.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 27, 2011

My husband and I came for dinner and drinks at La Sultana - this is one of the most beautiful spaces we have encountered on our travels. The meal was delicious, and such a great value (~100 euros total, with 1 shared appetizer, 2 entrees, a higher-range bottle of wine at 35 euros plus 4 drinks). We were seated by the pool and a lute player played music the entire evening for our meal. This hotel is probably one of the most amazing spaces in Marrakech, and is must-do during your trip.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 15, 2011

My one week stay at La Sultana exceeded all my expectations.
The food was delicious, the service exquisite (thank you to the lovely Jamila and the rest of the team!) and the rooms very comfortable...it felt like being at home but so much better! Also the location of the Riad is ideal, in the city centre (in walking distance of the Jemaa el-Fna) yet hidden.
I already miss Sultana breakfasts with Pomegranate salads and Date Milk.
Look very much forward to returning soon, definitely no. 1 choice in Marrakech.
Thank you ever so much for being such great hosts!

  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, OR
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 5, 2011

I recently had dinner at La Sultana and was incredibly impressed with the property, staff and restaurant. I did not stay at this Riad, but stopped in one afternoon whilst in the Kasbah to inquire about directions around Marrakech and get a tour of the property. The staff was amazingly attenttive, spent time making recommednations, providing direction, giving me a tour of the property then booking a table for dinner the next night. When I arrived the next eve the staff remembered my name, greeted my warmly and escorted me to a wonderful dinner around. Started with drinks on the rooftops with the long view over the Medina then dinnner around a glowing pool with top-notch service, food and drink. A thoroughly enjoyable experience. They could not have made me feel more welcomed if I had been staying there which indeed I will next time.

  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Sultana Marrakech

Address: 403 rue de la kasbah | Kasbah - Medina, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Marrakech
#11 Spa Hotel in Marrakech
#12 Luxury Hotel in Marrakech
#16 Romantic Hotel in Marrakech
#18 Business Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — La Sultana Marrakech 5*
Number of rooms: 28
Official Description (provided by the hotel):
Near the Royal Palaces, La Sultana is over a combination of 5 riads.Featured in Elle Decoration for its gorgeous interiors, this member of SLH is a stylish retreat set in flower-filled courtyards. Elegant and sophisticated, each of the individually decorated rooms and suites captures the essence of old Marrakech with vaulted ceilings, antiques and objects d’art. Guests can also enjoy the spa, an outdoor heated pool and a fantastic roof-top terrace. ... more   less 
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Also Known As:
La Sultana Marrakech Hotel Marrakech
Hotel La Sultana

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