...if only they understood the concept of customer service. Wonderful lobby and common areas and the rooms are also large and spacious. We had a room on the third floor with a view of the pool, which was really nice. The beds were comfortable and my head sunk into the pillow so I had no problem sleeping. However, the internet is slow as molassas and when I called down to inquire if there was a problem, I was even told that "we do not have good internet. Come to the lobby and use one of the computers in the business center." So I trekked downstairs, as inconvenient as it was, only to find both computers occupied. I even subscribe to a private internet service (Boingo) for times like these, but even they didn't offer a connection at this hotel.
The other problem is the scarcity or rationing of food. This hotel caters to tour groups, most of which have meals included with their accomodations. Because it's basically all you can eat, they have a monitor standing at the buffet watching while you're filling your plate. He doesn't say anything-just stands there looking stern. One woman told him that they were almost out of both the fish and chicken at dinner one night and asked if he could let the kitchen know so that the could replenish and he just said ok and didn't move. After about 15-20 more minutes, they finally brought out new pans of both chicken and fish, but both were only about half full and the chicken emptied quickly. We left shortly thereafter so have no idea how long it took to bring out more and I'm sure he made no effort to help. Obviously, his assignment is to look like a monitor so people won't take or waste so much. It sure me feel uncomfortable, although I eat small portions, anyway. Fortunately, breakfast the next morning had no monitor, they was a good selection of food and they even had an omelette station, which had a constant line and the omelettes looked good.
But the lack of good internet service and the monitor at dinner were a big turnoff for me and if I returned to Marrakech would certainly not choose to stay here, even though it's a decent hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.