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“Unfriendly staff, old and worn hotel, to expensiv !” 1 of 5 stars
Review of Atlas Medina & Spa

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Atlas Medina & Spa
5.0 of 5 Hotel   |   Ave Hassan 1er, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #260 of 465 Hotels in Marrakech
Sisteron, France
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Unfriendly staff, old and worn hotel, to expensiv !”
1 of 5 stars Reviewed March 26, 2013

This hotel is horrible. I stayed 4 weeks there. The service was bad, the staff unfrendly, the room needs to be renovated, too expensive for the quality of the hotel, old and worn, the hotel is very noisy because of a discotheque, there was often no water, the bathroom was cleaned once a week, there was usually no internet access etc.

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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 24, 2013

We stayed two nights in this lovely hotel. This is a large hotel with an outlook onto an extensive pool and outdoor cafe area. The lobby had fountains, waterfall and a good selection of artwork to view. The lobby also had a very interesting shop with a variety of Moroccan souvenirs and handicrafts including attractive leather goods.
Our room had a large balcony with an outdoor setting and a great view of the pool area. In the distance we could see the Atlas mountains with snow caps which was quite a contrast. Bathroom was good, separate toilet area and a shower/bath and hand basin area in the main part of the bathroom. Great toiletries - vivid blue soap that I wish I could buy at home - must have some argan oil in it, as it was very soft to the skin.
Breakfast buffet was very good and we tried the dinner buffet one night and it was excellent. Moroccans love their sweets and so do we!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

This hotel is really good I loved everything about it staff , location , spa .. Etc. a good 5 star choise and price was very good also. It is close to the train station and mall. I sure would love to visit again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great Dunmow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 22, 2013

Traveled here with a girlfriend for five days ( which may be the wrong thing to do , two women on their own in a Muslim country ?)- encountered a very disturbing incident with a male member of staff, which left me feeling very violated.......THREE visits to senior members of staff........each time stating that i had " a formal complaint to make".....but still no contact from anyone to apologize for the incident or to offer further protection in the safety of knowing this would never happen to another female guest ?.....until I explained to the Manager that this showed very little respect to me and other women- i was again insulted when i returned to our room to find a "fruit basket and 2 small bottles of water" - as an apology !!
more alarming was that the exact same thing was repeated the next day !, even though we had been assured that an emergency staff meeting had been called and that this type of incident would NEVER happen again ??,,,,,and 24hrs later ......it did !!!!!
I do wonder that if I had been a guest there with my partner, and he had complained on my behalf - things would have been dealt with differently? (although, since returning home and telling him of the incident, he has said he would have probably knocked the fella out and ended up in prison anyway !)
Wont be going back anytime soon :(

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
108 reviews 108 reviews
57 hotel reviews
Reviews in 66 cities Reviews in 66 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed March 20, 2013

This hotel has substantial garden and swimming pool facilities. The lobby is quite spacious with large adjoining guest lounges that have enough room to find yourself a quiet spot. Good for business conferences.

The twin bedded room was comfortable with a table, an armchair and sofa too. The bathroom was nice and clean with a separate toilet recess. A sliding glass door opened out to the balcony furnished with an outdoor setting of table and chairs.

The buffet breakfast was good but not a wide variety on offer. The free wi-fi operated only in the lobby area. One of our bedside lamp was not working because of a blown light bulb. We requested maintenance but nothing happened. Anyway we had to leave the next morning to continue our journey.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts,UK
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 17, 2013 via mobile

Stayed for a couple of nights on business and it more than met needs.

Hotel has some really nice common areas and restaurant was more than acceptable.

Nice room, a little dated but comfortable and good size. Bed was comfortable and air con was quiet and efficient.

Certainly good for business trip and would like to have stayed longer to see the more recreational aspects of the hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlas Medina & Spa

Address: Ave Hassan 1er, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Marrakech
#107 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Atlas Medina & Spa 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more   less 
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Also Known As:
Atlas Medina And Spa
Atlas Medina Hotel Marrakech
Medina Spa Marrakech
Atlas Medina Marrakech

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