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“Good Hotel & Location” 4 of 5 stars
Review of Atlas Medina & Spa

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Atlas Medina & Spa
5.0 of 5 Hotel   |   Ave Hassan 1er, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #268 of 469 Hotels in Marrakech
Kuwait
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Good Hotel & Location”
4 of 5 stars Reviewed March 23, 2013 via mobile

This hotel is really good I loved everything about it staff , location , spa .. Etc. a good 5 star choise and price was very good also. It is close to the train station and mall. I sure would love to visit again.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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620 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Great Dunmow, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 22, 2013

Traveled here with a girlfriend for five days ( which may be the wrong thing to do , two women on their own in a Muslim country ?)- encountered a very disturbing incident with a male member of staff, which left me feeling very violated.......THREE visits to senior members of staff........each time stating that i had " a formal complaint to make".....but still no contact from anyone to apologize for the incident or to offer further protection in the safety of knowing this would never happen to another female guest ?.....until I explained to the Manager that this showed very little respect to me and other women- i was again insulted when i returned to our room to find a "fruit basket and 2 small bottles of water" - as an apology !!
more alarming was that the exact same thing was repeated the next day !, even though we had been assured that an emergency staff meeting had been called and that this type of incident would NEVER happen again ??,,,,,and 24hrs later ......it did !!!!!
I do wonder that if I had been a guest there with my partner, and he had complained on my behalf - things would have been dealt with differently? (although, since returning home and telling him of the incident, he has said he would have probably knocked the fella out and ended up in prison anyway !)
Wont be going back anytime soon :(

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
107 reviews 107 reviews
56 hotel reviews
Reviews in 65 cities Reviews in 65 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed March 20, 2013

This hotel has substantial garden and swimming pool facilities. The lobby is quite spacious with large adjoining guest lounges that have enough room to find yourself a quiet spot. Good for business conferences.

The twin bedded room was comfortable with a table, an armchair and sofa too. The bathroom was nice and clean with a separate toilet recess. A sliding glass door opened out to the balcony furnished with an outdoor setting of table and chairs.

The buffet breakfast was good but not a wide variety on offer. The free wi-fi operated only in the lobby area. One of our bedside lamp was not working because of a blown light bulb. We requested maintenance but nothing happened. Anyway we had to leave the next morning to continue our journey.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herts,UK
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 17, 2013 via mobile

Stayed for a couple of nights on business and it more than met needs.

Hotel has some really nice common areas and restaurant was more than acceptable.

Nice room, a little dated but comfortable and good size. Bed was comfortable and air con was quiet and efficient.

Certainly good for business trip and would like to have stayed longer to see the more recreational aspects of the hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia-Melbourne
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

Fantastic time I had here with my partner & we will return one day to the 5 star service. My partner & I got engaged in Marrakech and the concierge arrange the perfect setting at Riad Kniza, we spent the evening there for dinner & drinks. Thanks to staff at Atlas they help me out & arranged my night, I didn't have a shirt so the hotel went out bought one for me, washed, dried & ironed it leaving it in my cupboard ready to go, as I could not let my partner know what was being planned. Then Atlas arranged a driver & upon arrival at Riad, concierge knew what was going on because the two hotel were in the know. Thanks heaps everyone, more so Atlas concierge. Rooms at Atlax were big, lovely modern with a touch of morrocon style, we had an awesome view over looking the pool & also had a two hour spa treatment finished off with a body massage. Best stay in morocco yet & we visited 4 hotels.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, California
1 review
4 of 5 stars Reviewed February 12, 2013

I stayed at this hotel for 7 nights and loved it! Buffet breakfast and dinner with fantastic, fresh food, impeccable service, clean rooms, beautiful lounge and pool areas, convenient location close to downtown yet far enough to find peace from the chaotic street scene.
Two thumbs up! Pleasantly surprised. I strongly recommend it.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlas Medina & Spa

Address: Ave Hassan 1er, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#115 Luxury Hotel in Marrakech
#116 Spa Hotel in Marrakech
#199 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Atlas Medina & Spa 5*
Number of rooms: 237
Official Description (provided by the hotel):
The Atlas Medina & Spa is surrounded by a garden of 5 hectares in the heart of the Wintering in Marrakech. It offers rooms with private bathrooms, a spa and free parking. Conditioned Atlas Medina & Spa rooms have a TV and a private bathroom. Some rooms have a terrace overlooking the pool or garden and all have free Wi-Fi. ... more   less 
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Also Known As:
Atlas Medina And Spa
Atlas Medina Hotel Marrakech
Medina Spa Marrakech
Atlas Medina Marrakech

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