Hotel standard is as in other reviews. A dated hotel on its last legs. There are some funny practices going on here.
Booked over the internet the night before. In afternoon tried to check in. Not on list, but we provided an accommodation voucher that we printed from an internet cafe. Took our passports off us (couple), (guide book states that it is a requirement to have passports on person at all times as a legal requirement whilst in Morocco), but would not let us fill in the registration documents. Given keys to room -> Room not serviced, bed not made. Given keys to room 2 -> Room not serviced, bed not made. Given keys to room 3 -> Room serviced, air conditioning didn't work. Went out of hotel. On return another air conditioning control provided that worked. Next day went by train to Casablanca, and got passports back in case we had to stay in another hotel.
On return late saw lots of people waiting for lift to Terrace, Next day tried to go to Terrace in morning but told closed. That evening 7ish went up to Terrace by direct lift. There were a few single women drinking alcohol alone at tables. Couple of guys with 2 of the women. Later after dinner, a very hard young lady went up in lift with high heels and very short skirt. It looked like the Terrace was very seedy.
Spoke to Receptionist about a taxi to the airport the next morning. He told us that there was a fixed price of 150 dirhams. I said that this was far too much, but he said that the fair was fixed and he would book a taxi for the next morning. I said no as the guide book states a fixed price of 50 dirhams. He phoned the room to try and get us to book with him. The next morning we walked out of the hotel and got a taxi on the street straight away. We ended up paying 100 dirham inclusive of a tip for the driver.
On checking out, there was a problem. We "owed" money as the room was not paid for. We stated it was and they had the paperwork. I showed the booking email and credit card payment on a phone. After much disagreeing, a phone call was made (to a manager?) and we were asked for tax, 1 euro a night each for our stay at the hotel. This did not happen at any other hotel booked in the same way in Morocco, So a local tax was being collected in a foreign currency, even though no tax was due. This could not be converted directly to the local currency of dirhams by the receptionist. After some arguing the receptionist waved us off reluctantly.
What would have happened if our passports were behind the reception desk?? As we had not filled in the booking forms, were we officially at the hotel, or was the hotel trying not to pay local tax by keeping us off the register???
This is a cheap hotel and worth the money, however, the underhand practices, and attempts to extract money in terms of overcharged taxis and made up tourist taxes means
DO NOT STAY AT THIS HOTEL it is not worth the hassle.
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- Also Known As:
- Tachfine Hotel Marrakech