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“Dirty hotel with boorish staff” 1 of 5 stars
Review of Riad Abla

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Riad Abla
13 Rue El Gza Bab Doukkala, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #939 of 1,053 Marrakech B&B and Inns
Moscow
Top Contributor
219 reviews 219 reviews
126 hotel reviews
Reviews in 127 cities Reviews in 127 cities
89 helpful votes 89 helpful votes
“Dirty hotel with boorish staff”
1 of 5 stars Reviewed July 7, 2013

Reviews about “Riad Abla” were mostly unfavourable. However it had obviously convinient location - in the very heart of medina, but close to its outer walls and gates of Bab Doukkala, two bus stations – intercity buses and grand taxi (Moroccan version of shared taxi and eastern service taxi) terminals.
Our Ryanair flight had to land in Marrakech at 23-35. The time of hotel’s check-in, as booking.com reported to us, finished at midnight. Given the time for passport control and route from the airport, we obviously should arrive to riad later. I wrote letters both to booking.com and hotel. The hotel responded indistinctly - they simply proposed us to take a taxi from the airport. Booking.com sent a new version of the reservations with reference to the late arrival to the hotel. I found it insufficient and called for booking.com’s attendant phone, and employee in its Berlin office connected with Abla manager. He assured her that they will wait for us.
Nobody waited for us in Abla. The doors were shut tight, all our attempts to reach out were futile. On the occasion one man of the staff came back to the hotel, and we finally got inside. Half an hour later the manager appeared, but brought to us the disappointing news that he couldn’t provide the room for us, in spite of the advance booking and reservation contact from booking.com. We called booking.com, and their manager Gulnara called our hero. First, he offered us to spend the night on the sofa in the lobby or to find another riad , in the end, he got sick of it, and in our eyes he defiantly pulled sim-card from his phone to interrupt the connection with Gulnara. It was about four o'clock in the morning.
Dirty hotel with boorish staff. Suitable only to fans of extreme adventure. To everyone else it’s better to stay away from it.

  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

Traveler rating
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    3
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    12
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5
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Golspie
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 30, 2013

Interesting building and features... it was like stepping into the past staying in this Riad... The owner's brother was friendly and made my stay better than it would have been otherwise... He took me in his motorbike to the cash machine and to the Train Station. That was very nice! I loved the birds' song and the echo it created in the mornings...

Room Tip: Big room on the basement was a comfortable room!
See more room tips
  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 7, 2013

Never before have I stayed at a hotel that was not reviewed on TripAdvisor, and never again will I make that mistake. We stayed at Riad Abla for 3 nights after making a reservation through Booking.com. If you look at the hotel's information on Booking.com, it lists all sorts of services such as 24-hour reception, concierge, restaurant, bar, massages, tour desk, dry cleaning, and more. However, I cannot understand how they get away with claiming that they have all of these services, as they have none! The only thing they do have is a pickup service to and from the airport for 10 Euro (which I will admit was helpful), decent wifi, and breakfast (if you count a piece of bread as breakfast). They also claim to be a 10 minute walk from Jemaa el Fna, but it is more like 30 minutes, which is a pretty huge difference in 100 degree weather. What really got to me was that the pictures of the hotel on Booking.com are incredibly misleading. I've stayed in horrible hotels and hostels because of the cheap price before, but I like to know what I'm getting myself into. With Riad Abla, I was completely unprepared. The rooms are not clean, nor are the bathrooms, which don't even have a door. We got the air conditioner to work, but only after having to seek out a staff member and get the remote for it. The hotel is usually dark, even though you have to climb up numerous staircases to get to your room. There is a roof terrace, which was nice, but nothing could have made up for the horrible rooms. In Marrakech, you can stay somewhere nicer for about the same amount of money. If not, it is worth it to pay more for a place you can actually relax in after a day of walking through the scorching heat. We made the best of our situation and had a nice time in Marrakech, but if we come back, we will definitely avoid Riad Abla at all costs.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Abla

Address: 13 Rue El Gza Bab Doukkala, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Airport Transportation
Hotel Style:
Ranked #939 of 1,053 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Reservation Options:
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