Reviews about “Riad Abla” were mostly unfavourable. However it had obviously convinient location - in the very heart of medina, but close to its outer walls and gates of Bab Doukkala, two bus stations – intercity buses and grand taxi (Moroccan version of shared taxi and eastern service taxi) terminals.
Our Ryanair flight had to land in Marrakech at 23-35. The time of hotel’s check-in, as booking.com reported to us, finished at midnight. Given the time for passport control and route from the airport, we obviously should arrive to riad later. I wrote letters both to booking.com and hotel. The hotel responded indistinctly - they simply proposed us to take a taxi from the airport. Booking.com sent a new version of the reservations with reference to the late arrival to the hotel. I found it insufficient and called for booking.com’s attendant phone, and employee in its Berlin office connected with Abla manager. He assured her that they will wait for us.
Nobody waited for us in Abla. The doors were shut tight, all our attempts to reach out were futile. On the occasion one man of the staff came back to the hotel, and we finally got inside. Half an hour later the manager appeared, but brought to us the disappointing news that he couldn’t provide the room for us, in spite of the advance booking and reservation contact from booking.com. We called booking.com, and their manager Gulnara called our hero. First, he offered us to spend the night on the sofa in the lobby or to find another riad , in the end, he got sick of it, and in our eyes he defiantly pulled sim-card from his phone to interrupt the connection with Gulnara. It was about four o'clock in the morning.
Dirty hotel with boorish staff. Suitable only to fans of extreme adventure. To everyone else it’s better to stay away from it.
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