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“Rude manager and bad customer service ” 1 of 5 stars
Review of Azyr Cafe Restaurant Glacier

Azyr Cafe Restaurant Glacier
28 Rue Ibn Al Banna | Avenue Mohamed VI Hivernage, Marrakech 40000, Morocco
+212 5244-22444
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Price range: $3 - $17
Cuisines: Pizza, Delicatessen, Diner, Pasta
More restaurant details
Restaurant details
Good for: Doing business, Families with children
Dining options: Dinner, Lunch, Breakfast, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Delivery, Digital Payments, Free Wifi, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Street Parking, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: AZYR Cafe - Espace Gourmand - Glacier,Nos produits sont frais, notre hygiene est irreprochable et nos prix sont plus que raisonnables. La carte est variee, propose de quoi se restaurer du petit dejeuner au diner car oui, le service est continu de 8 heures du matin pour les petits dejeuner et de midi a... minuit pour le reste de la carte. Salades, entrees froides ou chaudes, pates, sandwiches ou encore specialites maison ( Poisson viande et poulet), tout ici est cuisine a la minute. Pour les inconditionnels des jus de fruits frais, milk-shakes et jus d'orange sont servis genereusement : plus d'un demi-litre au verre ! Nous disposons de trois ambiances differentes: la mezzanine, la salle est une terrasse arboree, la deco coloree et l'acces wifi gratuit.
Uk
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Rude manager and bad customer service ”
1 of 5 stars Reviewed August 10, 2015

We went to Azyr three times because my sister enjoyed the food, the first occasion the food was good nothing special, took 20 minutes to be served and took a further 15 minutes for the first course to be brought out and about 20 minutes in between courses, it wasn't busy at all. The second time I found a piece of hair in my rice, I told the manager and he straight away went that's yours, the hair was embedded in the rice but of course it would be mine, he was rude and walked away, no apology whatsoever, bad customer service. The third occasion, we walked in and sat down and about a few minutes later so did another couple, the same manger looked at us and walked straight over to the other couple and served them, we waited 30 minutes to be served, once he did finally take our order he was rude and dismissive, once again it took a further 20 minutes for the first course to be brought out and then another 15 minutes after that one. Overall bad experience, I would avoid, bad customer service where the customer gets blamed for hair in food. The only thing that annoyed me was the fact that he did not even attempt to apologise, just quick to push the blame on to me. On all occasions it was near enough empty with perhaps three tables wanting to be served yet we waited what seemed like forever. It's not like it's good value for money either. Just avoid and go somewhere else.

Visited August 2015
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124 reviews from our community

Visitor rating
    97
    19
    5
    0
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Marrakesh, Marrakech, Morocco
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“best place to be”
5 of 5 stars Reviewed December 8, 2014

Very good food, delicious, clean.. also a good service, nice people around, in the end you must be here...

  • Visited December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Best place”
5 of 5 stars Reviewed December 7, 2014

When we talk about the best place to eat in Marrakech...Thank's to all employees for their professionalism .

  • Visited October 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
62 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Internet café.”
4 of 5 stars Reviewed November 27, 2014 via mobile

We only stopped for drinks and desserts. They have fast, free WiFi, also a free charging station for your mobile devices. Only niggle was they forgot one item but we got free coffee as a sorry.

Visited November 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Customer care better than Starbucks ”
5 of 5 stars Reviewed November 20, 2014

Their customer service is top notch. One of our friends didn't like a plate, she didn't say anything, when he came to get the plates, he have noticed she didn't eat all of it. He asked her why, gobbler feedback, and brought her another plate.

Food is beautiful and delicious, the place is quit beautiful and its unique.

The toilets are clean and stylish.

The background music is quit and the sonors are smooth

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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