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“Terrible” 1 of 5 stars
Review of Riad Quara

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Riad Quara
27 Derb El Hammam | Riad Laarouss, Marrakech, Morocco   |  
Hotel amenities
Ranked #339 of 1,040 Marrakech B&B and Inns
London, United Kingdom
1 review
“Terrible”
1 of 5 stars Reviewed January 12, 2014

! Danger ! I cannot recommend this hotel because terrible hotel manager terrorizes employees and clients ! They are not really professional and should be more polite with people! Heating does not work, breakfast only sweet and they whisper to each other when you stay near to them.

  • Stayed January 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuaraReservations, Directeur général at Riad Quara, responded to this review, January 14, 2014
Cher Monsieur,

Je suis désolée mais vous devez faire erreur , nous ne sommes pas le Riad qui vous a reçu lors de votre séjour à Marrakech. Je vous invite à consulter votre facture vous y trouverez le nom exact, vous pourrez ainsi commenter le Riad en question et retirer ce commentaire qui ne nous concerne pas. Nous avons reçu début janvier une privatisation sur 2 semaines de touristes allemands..Il est donc improbable que vous ayez pu séjourner au sein de notre Riad et nous nous en serions souvenu car nous attachons beaucoup d'importance à chaque venue, chaque client. Par contre je vous invite lors de votre prochain séjour à Marrakech à venir séjourner au sein du Riad Quara, nous vous ferons certainement oublier votre expérience dans le premier Riad que vous avez visité et qui vous a , à lire votre commentaire beaucoup déçu.Je vous invite à lire nos autres commentaires trip advisor , vous vous rendrez compte qu'il ne s'agit pas du même Riad. Bien à vous
Dear Sir,
I am sorry but you have to be mistaken, we are not the Riad which received you during your stay in Marrakesh. I invite you to consult your invoice you will find the exact name there, you can so comment on Riad in question and remove this comment which does not concern us. We received at the beginning of January a privatization over 2 weeks of German tourists.. It is thus impossible that you were able to stay within our Riad and we would have remembered it, for sure! because we attach a lot of importance for every coming, every customer. (See our customer comments you will understand that there is a mistake about the name of Riad) On the other hand I invite you during your next stay in Marrakesh to come to stay within Riad Quara, we shall certainly lead to forget you your experience in the first one Riad whom you visited and which has disapointed you. We are sorry for you.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Paris, Ile-de-France, France
1 review
5 of 5 stars Reviewed July 1, 2013

The Riad Quara is a beautifully kept Riad in the middle of the Medina. It's quite hidden, so I'd advise to get the amazing Rachid to come pick you up. Rachid really makes your stay incredibly peaceful and comfortable. He goes out of his way to please you, well beyond what's expected of a perfect service and attention. I can't thank Rachid enough for a wonderful weekend at his Riad.

The Riad itself, it's perfect. It's small, but it has all you need to experience the life at the Medina in a very comfortable environment. The rooms are beautiful and spacious. The bathroom is big enough. I wouldn't change anything. The first floor has a family room that serves as a dining room as well. It also has another space with a big sofa to gather around friends or your couple and have a nice relax moment. The Riad has also a beautiful terrace upstairs with chase lounges, perfect for sun tanning or reading. The terrace also offers table seating to enjoy breakfast. Finally, the terrace includes a big corner bed type to relax with your love ones in the afternoon or for a quite intimate night. I loved the terrace!!

As I mentioned, the rooms are perfect. The room has A/C and the bed is very comfortable. All you need is there. And Rachid would surely get whatever else you can possibly need. And the food is magnifique!!! The food in Maroc in general is superb and the Riad is no difference. We ate breakfast at the Riad everyday and lunch/dinner a couple of times. I was amazed with the tasty options offered and the incredible service.

Our stay was made very special by Rachid. I felt he was simply a friend staying at the Riad that was always there to help us. Thanks again!!! When traveling to Marrakech, this is the place to stay.

Merci beaucoup!

Javier

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Quara

Address: 27 Derb El Hammam | Riad Laarouss, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #339 of 1,040 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $$
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