Stayed for 5 nights in July, we got a good deal and booked knowing that Ramadan would be a quiet period, however this hotel was like a ghost town. We only saw 2 other parties (couples) and we were a group of 6.
Location - The hotel is situated around 25 minutes from everything and the shuttle to the medina although good only goes around 4 times, which means you have to book taxis in advance of everything.
The resort is beautiful but some things just weren't right. The main thing being that no common parts of the hotel have air con and are decorated in thick rugs to make you feel even more hot. The gym and spa are also not sufficiently air conditioned either, and my sister who had a facial there, said it was more like torture than relaxation, as she was so hot.
The pool is lovely but the service by the pool is atrocious. I had to ask for a bottle of water 3 times and still didn't get it, also the hotel was half empty yet it took around 40 minutes to receive drinks (if you actually received them at all). The lunch service was also awful and there are also no fans in the shaded lunch area meaning there is no respite from the heat. Although the food for lunch was great.
The breakfast and dinner I could not fault apart from that the restaurant is the same for both and have no aircon or atmosphere. However the food is lovely and the staff/service great too.
It was a member of our party's birthday and the hotel made a good fuss they presented us with a cake at dinner and the waiters came out singing happy birthday which was a really nice touch. It was also made known to the staff that it was her birthday and many staff wished her a happy birthday.
The front desk staff and the concierge were faultless and really helpful with booking restaurants and information on things to do.
The rooms were decorated beautifully and extremely large but once again there was no air-conditioning in the bathroom or the dressing area, so getting ready was not comfortable at all. The power also went off and on every morning around 8am which meant the aircon turned off and the tv on and off around 5 times.
If I could sum up the stay I would say it is hit and miss, the hotel has the potential to be an amazing hotel, calm in the crazy of Marrakech however it is lacking a lot in terms of finishing touches and pool service.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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