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“Absolutely perfect” 5 of 5 stars
Review of Taj Palace Marrakech

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Taj Palace Marrakech
5.0 of 5 Hotel   |   Bp 12440 | P.O Box 12440 Annakhil, Palmeraie, Marrakech 40016, Morocco   |  
Hotel amenities
Ranked #152 of 461 hotels in Marrakech
Ghent, Belgium
1 review
“Absolutely perfect”
5 of 5 stars Reviewed March 9, 2014

This hotel is a magnificent relaxing and quiet place, with all the facilities one can dream of.
The architecture is stunning, the food was perfect and the entire staff was as charming and helpfull as the general manager himself.
I can recommend this place to anyone who is looking for a quiet relaxing place, close to a mystical city.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, March 13, 2014
Dear Mr. Fabienne,

Thankyou for sharing your lovely feedback about Taj Palace Marrakech via Trip Advisor.

We are delighted that you appreciated the facilities, design, dining and service, and hope to welcome you back again in the near future.

Kind regards,

Angela McGuire
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Bucharest, Romania
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 3, 2014 via mobile

The hotel is beautifully designed and decorated, with large rooms and terrace, with an outdoor and also indoor pool, with spa facilities.
The room was having fresh roses, espresso mashine and complimentary fruits and water every day.
Fantastic sleep, very good wi-fi in the room and in all the hotel.
As minuses I will mention the lack of facilities for disabled persons - making difficult for example for everybody to carry a trolley to/from the room - and the service where there is a real opportunity of improvement: very slow in serving breakfast in case you wanted something else than already existing, an omelette for example, mistakes in getting something from the bar, mistakes in giving the keys of the room (and the distance to a room was considerable, in case you have to come back), slow and bad service in doing the check-out, no presence during the working hours in the only shop of the hotel selling books, poor service at the tourist desk.
I have also booked in advance from the hotel a car transfer from the airport but the car did not manage to be there.
Breakfast of very good quality but limited in choices and without variety which starts to be annoying after 2-3 days.
The distance to town - about 20 minutes by car - is fairly covered by a free shuttle bus going to and from the central market about every 2 hours.
The beauty of the hotel and the relaxing atmosphere is however reccommending a stay there.

Stayed February 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, March 5, 2014
Dear Ms. Dana,

Thank you for taking the time to review your stay with us on Trip Advisor.

We are glad that you enjoyed the hotel, facilities and amenities at Taj Palace Marrakech. Thank you for you constructive feedback about our service at breakfast, the Bar, Reception, Concierge and transportation.

Unfortunately, Katakali, the bookshop, is managed directly by the owner, but we always have the key at Reception and can open it for you at any time (as noted on the sign). I must also mention to other readers that we do have accessible facilities including ramps at the main entrance, Spa entrance and the entrances to the Riads. We have elevators in the main Palace and Riads, and for times when we do have physically challenged guests in house, we place small ramps at the doors from the Palace to the pool area (3 steps).

I sincerely apologise that we did not provide your arrival transfer as expected: this is unacceptable and not at all the usual standard we strive to deliver. Despite this, I am happy to hear that you found the hotel beautiful and relaxing, and hope that you might one day return.

Kind regards,

Angela McGuire
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2014

We needed a sunshine break, not too long a flight and picked the perfect place!. The staff could not have done more, even lit a log fire in our suite (we were upgraded!) every evening when the sun went down. Nothing was too much trouble. They have a great Hammam on site, even more spoiling! Trips could be arranged easily but we just wanted to chill out. We made the right choice.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, February 25, 2014
Dear Mrs. Dorothy,

Thank you for your lovely feedback about your recent visit to Taj Palace Marrakech.

We are glad to hear that you found the hotel peaceful and that you enjoyed the suite upgrade, hammams and service.

We hope to welcome you back for another relaxing break in the not too distant future.

Kind regards,

Angela McGuire
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 19, 2014

Top class service with very friendly and helpful staff who weren't pretentious. You will be in awe of the amazing hotel..don't want to give it all away but all was perfect. Breakfasts also good and plentiful. Angela was very helpful and helped arrange our transfer from the Medina to the hotel when we arrived.

The only tiny negatives were that the hotel is 25mins by car from the Medina. The hotel shuttles stop at 5pm, and so it would be great if the hotel would add 1 or 2 evening shuttles for guests wanting to go into town. Also, we used the spa which was great, but staff don't speak much English, and so more info about the treatments in the leaflet would have been helpful.

Don't hesitate to book! It is a touch pricey but well worth it..we also managed to get a good Valentines day deal, so worth looking out for such offers..

Room Tip: Palace room!
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, February 22, 2014
Dear Guest,

Thank you for reviewing your stay at Taj Palace Marrakech on Trip Advisor.

We are so pleased to hear you enjoyed your time with us, especially the service from our friendly team, who I am proud to say are our greatest asset.

Thank you for your comments about our Spa and shuttle services. We are currently investigating extending our shuttle timings (particularly for the summer months), so stay tuned.

Looking forward to welcoming you back soon!

Kind regards,

Angela McGuire
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 17, 2014

Having spent three hectic days in the Medina, my wife I spent three nights at the Taj Palace at the start of February with the aim of relaxing and enjoying some other excursions on offer.

To begin with, the property is very quiet; often it felt as if we were the only guests in the whole place! Personally we preferred this, but those looking for more noise and life may prefer another location. Having said that, for the majority of our stay we were looked after wonderfully, from the moment we arrived right through to the time we had to leave. Special mention must go the wonderful lady that checked us in and gave is a tour of the property, the absolutely fantastic concierge (apologies for not remembering the names as I type this) as well as the friendly Front Desk Manager Dilprit.

We stayed in a room in the main palace, overlooking the palace gardens and with the Atlas Mountains in the distance! The room was beautifully decorated and a lovely terrace to enjoy the sunshine during the day. It did get quite cold in the evenings (expected at that time of year) and thus we did need to ask for a heater to heat the room as the internal system wasn't great.

Having said that, there are a few things to be aware of. This property has only been open for a year and at times it does feel as if they are still learning how best to proceed. Dining is currently limited (2 restaurants for dinner, both at which we ate but if we had stayed any longer would have been repetitive) and the spa, which we used both for massages and a hammam, is adequate yet still lacking a full array of options. Also, please be aware that communication can be a little difficult at times if one doesn't speak Arabic of French (nothing wrong with that in general of course, it's just that if looking to attract a more international clientele, the level of English spoken might be improved a tad.

The one complaint is that, during our second evening there, the property was hosting a LHW dinner. Whilst there is nothing wrong with this, as paying guests we were extremely disappointed at the lack of attention paid to us (nobody around when looking to eat in the evening, wrong items brought to our room and, having asked for the correct item for the second time, nobody bothering to come at all). This was when the hotel was empty so I dread to think what it would be like should occupancy be greater. That evening we very much felt like an inconvenience rather than actual paying guests, which is not what one would expect from the Taj Group. I have stayed at their other fantastic palaces in Jaipur and Udaipur and I feel this property still has a way to go before it can reach those levels.

Room Tip: Fantastic property but still some issues which need to be ironed out. Not comparable to other Taj Pa...
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, February 19, 2014
Dear Guest,

Thank you for your honest reflection about your recent stay with us at Taj Palace Marrakech.

It is true... our Taj properties in India do set very high benchmarks... ones that we constantly endeavour to meet and exceed. Your valuable comments assist us in achieving this goal as we continuously strive to grow and improve in order to remain a competitive leader in the market.

I will be sure to pass along your words of appreciation to Dilpreet and all the Front Office and Concierge team. Please do not hesitate to contact me at angela.mcguire@tajhotels.com if you would like to discuss your stay in further detail.

We do hope to serve you in the future.

Kind regards,

Angela McGuire
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
marrakech
Senior Contributor
47 reviews 47 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 17, 2014

From the moment we arrived I loved the personal attention. Secured entrance, valet parking, rose petals were thrown at you, check inn comfortably in the lounge sipping a mint tea. Room was shown (very nice indeed) although slight odour in the bathroom. Before making any comment our mayordome allready checked and prepared an other room "where we could be more at ease" as he noticed a slight dissapointment on our faces...(really??) We were delighted. As it was valentines day, half a bottle of Laurent Perrier was served with chocolate. We had a hammam experience in the HUGE hammam that was very warm. Dinner was very nice, Breakfast in the room was delicious. Check out was easy and "maccarons" were given to us. Even a minor thing as have been charged for a couple of glasses of champagne (that we didn't take) was rectified very gently and professionally. Valet parking and bye bye back to real life. Even half a hour later we were still in a dream...
We experienced a very professional and attentive and smiling staff paying attention to every little detail. We hope they can keep things that way.
For those who compare the Taj in Morocco with those in India. Be aware and conscient that getting professional and efficient staff is very very difficult in Morocco and almost every hotel or restaurant (even the good ones) have to deal with lack of attention or "savoir faire".

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, February 19, 2014
Dear Guest,

Thank you for sharing you review about your recent stay on Trip Advisor.

We are thrilled that your Valentines Day was memorable, and that you found Taj Palace Marrakech to be the ideal place to celebrate!

We hope to welcome you back again soon.

Kind regards,

Angela McGuire
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 15, 2014

A stunning hotel! The decor and layout is truly breathtaking. Amazing indian food in the restaurant.. Only a few minor moans, as with most hotels of this standard, the drinks where extremely expensive as was the mini bar and the noise from the rooms above could give riverdance a run for it's money at times. Overall a must visit place!!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela M, Guest Relations Manager at Taj Palace Marrakech, responded to this review, February 16, 2014
Dear Guest,

Thank you for sharing your comments about your stay with us at Taj Palace Marrakech.

We are glad you liked the design of the property and the Indian cuisine. Thank you also for expressing your constructive criticism, as this helps us to improve our services in order to better meet our guests expectations.

We do hope to welcome you back to Taj Palace Marrakech in the future.

Kind regards,

Angela McGuire
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Taj Palace Marrakech

Address: Bp 12440 | P.O Box 12440 Annakhil, Palmeraie, Marrakech 40016, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #152 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Taj Palace Marrakech 5*
Official Description (provided by the hotel):
Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Taj Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Taj Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Jiva Grande Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens.Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean, Indian and Pan-Asian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the legendary Taj service makes every moment memorable. The hotel houses the renowned Jiva Grande Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The Jiva Grande Spa is a concept which brings together the wisdom and heritage of the Indian philosophy and wellness. The spa experience includes Indian therapies, signature Moroccan experiences, Ayurveda, yoga and meditation. The Yoga Temple further enhances the overall experience.  ... more   less 
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