Having spent three hectic days in the Medina, my wife I spent three nights at the Taj Palace at the start of February with the aim of relaxing and enjoying some other excursions on offer.
To begin with, the property is very quiet; often it felt as if we were the only guests in the whole place! Personally we preferred this, but those looking for more noise and life may prefer another location. Having said that, for the majority of our stay we were looked after wonderfully, from the moment we arrived right through to the time we had to leave. Special mention must go the wonderful lady that checked us in and gave is a tour of the property, the absolutely fantastic concierge (apologies for not remembering the names as I type this) as well as the friendly Front Desk Manager Dilprit.
We stayed in a room in the main palace, overlooking the palace gardens and with the Atlas Mountains in the distance! The room was beautifully decorated and a lovely terrace to enjoy the sunshine during the day. It did get quite cold in the evenings (expected at that time of year) and thus we did need to ask for a heater to heat the room as the internal system wasn't great.
Having said that, there are a few things to be aware of. This property has only been open for a year and at times it does feel as if they are still learning how best to proceed. Dining is currently limited (2 restaurants for dinner, both at which we ate but if we had stayed any longer would have been repetitive) and the spa, which we used both for massages and a hammam, is adequate yet still lacking a full array of options. Also, please be aware that communication can be a little difficult at times if one doesn't speak Arabic of French (nothing wrong with that in general of course, it's just that if looking to attract a more international clientele, the level of English spoken might be improved a tad.
The one complaint is that, during our second evening there, the property was hosting a LHW dinner. Whilst there is nothing wrong with this, as paying guests we were extremely disappointed at the lack of attention paid to us (nobody around when looking to eat in the evening, wrong items brought to our room and, having asked for the correct item for the second time, nobody bothering to come at all). This was when the hotel was empty so I dread to think what it would be like should occupancy be greater. That evening we very much felt like an inconvenience rather than actual paying guests, which is not what one would expect from the Taj Group. I have stayed at their other fantastic palaces in Jaipur and Udaipur and I feel this property still has a way to go before it can reach those levels.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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