From the moment we arrived I loved the personal attention. Secured entrance, valet parking, rose petals were thrown at you, check inn comfortably in the lounge sipping a mint tea. Room was shown (very nice indeed) although slight odour in the bathroom. Before making any comment our mayordome allready checked and prepared an other room "where we could be more at ease" as he noticed a slight dissapointment on our faces...(really??) We were delighted. As it was valentines day, half a bottle of Laurent Perrier was served with chocolate. We had a hammam experience in the HUGE hammam that was very warm. Dinner was very nice, Breakfast in the room was delicious. Check out was easy and "maccarons" were given to us. Even a minor thing as have been charged for a couple of glasses of champagne (that we didn't take) was rectified very gently and professionally. Valet parking and bye bye back to real life. Even half a hour later we were still in a dream...
We experienced a very professional and attentive and smiling staff paying attention to every little detail. We hope they can keep things that way.
For those who compare the Taj in Morocco with those in India. Be aware and conscient that getting professional and efficient staff is very very difficult in Morocco and almost every hotel or restaurant (even the good ones) have to deal with lack of attention or "savoir faire".
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Sahara Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Sahara Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Marie Iod Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens. Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean and Indian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the warm and welcoming service makes every moment memorable. The hotel houses the renowned Marie Iod Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The spa experience includes dedicated massage therapies, signature Moroccan experiences, personalized coaching services and a full range of esthetic treatments. The Yoga Temple further enhances the overall experience. ... more less
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