My best friend and I stayed at the Taj for 5 days earlier this month - we were anticipating that this would be the highlight of the trip, and the hotel's impressive structure and decor did not disappoint. It is magnificent. Our room was the most beautiful hotel room I'd ever stayed in, and I travel quite a lot and have very high expectations. We were upgraded upon check-in to a Palace room, and had an incredible view of the pool. The opportunities are slight, but they're definitely there. Every employee that we encountered was incredibly kind (our favorite was Khalid, he was amazing, and gave true, 5-star service. I became very ill at the hotel, and he kept checking in on me, sending up hot tea, etc. - he is a gem! This help endeared us to the hotel, and made up for many of the opportunities.). The bigger issue is that the hotel seems to be both under-filled and under-staffed. We were 2 of 6 people at the huge hotel all day. Not complaining, but kind of bizarre. I've listed the Pros and Cons below - although there are many opportunities, this is truly an amazing hotel and the Pros carry a lot of weight with me.
Seriously Impressive Structure: The photos explain this.
Phenomenal Room Decor: I'm not expecting to witness anything more incredible, ever.
Beautiful Pool: Absolutely beautiful and huge. A welcome refuge from the craziness of Marrakech's city center.
Warm Welcome: The reception staff and bellmen were lovely and helpful.
Thoughtful Concierge & Reception: See comments about Khalid, above.
Great Indian Food: Expected at the Taj, but very, very good nonetheless.
Love the Fresh Flowers in Room: This is a nice touch that was very appreciated!
Nice Breakfast on Patio: We had room service out on our patio. It was dreamlike!
Lovely Spa: Beautiful spa, and although we didn't manage to carve out time to experience it, other guests spoke of how great it was.
Housekeeping: Extremely thorough.
Stunning Grounds, Flowers, Garden Areas: Everything is enchanting!
Toiletries: Hermes, and as a result, the only hotel I've considered stealing the small bottles from.
Under-Staffed (in general): There were several times that we tried to call either Room Service, Reception, Housekeeping, but no one answered...this is totally unacceptable to me. It felt like there was only one person staffing each area, so if they got another call, we were out of luck.
Pool Cleanliness: The pool's floor felt a little slimy. Gross, but I witnessed them cleaning it several times, so I don't get it.
More Dining Options: What if we don't want Indian or Japanese food for dinner? Although delicious, we came to Morocco, and might actually like Moroccan food. This drove us away from the hotel into the city center almost every night. The poolside restaurant was fine, but overpriced and uninspired. I didn't really want a boring club sandwich for lunch.
Shower: The shower seems to completely flood the shower room, and I couldn't figure out how to get around this.
General Maintenance: The hot water went out in our room until it was completely cold. Maintenance came and fixed it, but left dirty boot tracks all over the bathroom, and then the shower room had a weird stench to it after he left. It put a damper on the day.
The Shuttle: Was broken when we were staying at the hotel. I'd recommend that maybe you keep it on call for guests to come and go upon request.
Overpriced Beverages: I expect to be overcharged at five-star hotels, but $20 for two iced teas, really?
Minibar Mishap: Upon checkout, the hotel attempted to charge us for a couple of vodkas and strawberry juice. I wish I could say that we enjoyed these, but we stayed away from the minibar, so that was strange.
All in all, a beautiful hotel with several service-related opportunities. I would definitely return again, pending reviews that speak to improvements in these areas.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Taj Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Taj Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Jiva Grande Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens.Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean, Indian and Pan-Asian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the legendary Taj service makes every moment memorable. The hotel houses the renowned Jiva Grande Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The Jiva Grande Spa is a concept which brings together the wisdom and heritage of the Indian philosophy and wellness. The spa experience includes Indian therapies, signature Moroccan experiences, Ayurveda, yoga and meditation. The Yoga Temple further enhances the overall experience. ... more less
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