We have stayed at hotels in the Taj group before and at several Leading Hotels of the World. We were looking forward, therefore, to staying at the Taj Palace in Marrakech, but unfortunately were somewhat disappointed with the experience. First, the property is most impressive and really does resemble the palace of a Maharaja. The public rooms are enormous and our bedroom was large and airy with great views over the Palmerie. The balcony was a lovely place to sit and contemplate life and the setting sun at the end of the day.
As other reviews have pointed out, the swimming pool is very large in keeping with the rest of the property, but the bathing experience was not enhanced by the areas of slimy sand on the bottom. It needed a bit of loving care. Indeed, unlike other guests who had assistance, help to arrange chairs and umbrellas around the pool was not too much in evidence. We did get a glass of iced tea and a fruit plate one day but not on the other 3 days we used the facility. Apparently there is also some rule about the amount of complimentary drinking water available but trying to get to the bottom of that was opaque. This same thing applied to the coffee capsules and tea bags supplied in the room. One couple was charged 90 dr for 3 tea bags! Great marketing but even the most skinflint of boarding houses supply free beverage makings and one could expect a 5* hotel to do the same. Obviously one is not expected to use the in-room facility as the glasses we used were not cleaned, washed or replaced. Most disappointing for a hotel of this purported standard.
Turning to the dining facilities, the manager's welcome letter said that breakfast started at 07.00am. Twice we wanted to take breakfast early. Once at 07.45 they were hardly ready for guests with many items missing from the buffet. On the second occasion we went down at 07.20. Nothing was ready or set up and indeed the lights didn't come on until 07.30! We used the restaurants, but compared to the food in a city restaurant the Moroccan food was disappointing. The Indian restaurant was acceptable and we enjoyed two Indian meals. However, the Sunset Bar was closed and the Bombay Bar was like drinking in the snooker room of a men's club.
Finally, there was no information in the room about hotel facilities. We had to find the spa for ourselves and book treatments which were good. All in all we were left with the impression that there was a complete lack of supervision and attention to detail in many aspects of running the hotel was sadly lacking. A disappointing stay and will make me a little sceptical about staying with the Taj group again as it seems to be going downhill.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Taj Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Taj Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Jiva Grande Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens.Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean, Indian and Pan-Asian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the legendary Taj service makes every moment memorable. The hotel houses the renowned Jiva Grande Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The Jiva Grande Spa is a concept which brings together the wisdom and heritage of the Indian philosophy and wellness. The spa experience includes Indian therapies, signature Moroccan experiences, Ayurveda, yoga and meditation. The Yoga Temple further enhances the overall experience. ... more less
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