I have never been lucky enough to stay in such a beautiful and opulent hotel as this one! On arrival I was amazed even on our approach along the long driveway. We were greeted on the front steps with a shower of petals and then taken into the beautiful lounge area where we were given a welcome drink of Moroccan iced tea.
I stayed at the hotel with my Mum and she had booked a twin room for us. (We live a long way from one another so this was to be a lovely relaxing time for us to spend quality time together.) After waiting for a while we were told that the holiday company we had booked with had not requested this so we had been allocated a double room. We were also told that there were no more twin rooms available as they had all been booked out for a company event. Very disappointing at this point but we agreed to see the room intended for us. Mum had even emailed the hotel prior to our arrival to check this but she had not received a reply just to mention.
On the walk to the room we were amazed at the surroundings - the pool was stunning and our rooms was situated in a riad style building with beautiful walkways through pools and fountains. When we entered the room we were stunned at the opulence and size of it and the bed was huge! We immediately agreed that we were happy to share the bed as the hotel had offered to bring in another bed for us but we felt it would have spoilt the room. There was a dressing area, huge bathroom and also a separate shower and toilet. Also there was a lovely terrace with views out to the beautiful surroundings.
We had a lovely four days at the hotel which was very quiet. Nice for us as we sometimes had the pool area nearly to ourselves! As the hotel is about 30 mins from the centre of Marrakech there is no where near to go out to nearby. We found the hotel prices for drinks and food particularly expensive. The restaurants and bar were extremely quiet in the evenings unfortunately as guests chose to go out probably because of the this and also for some life and atmosphere. There is a hotel free shuttle service during the daytime so it's easy to go out and taxis are approx 200 dirhams each way to the centre of town so it's possible to go out in the evenings.
We found that we received some fantastic service when we arrived but this seemed to pale after the first day or two. The pool area seemed to have some particular service problems where we were made to feel rather an inconvenience when ordering drinks on one or two occasions. Considering how expensive drinks were you would think the staff would have been trained to actually go round and ask guests if they wanted them every now and again. I believe there was a problem one day when the pool staff actually went on strike! The pool bar only opens until 4.30pm which is strange as guests including us would be making the most of the wonderful weather and wanted to stay by the pool until later. A couple we met had a problem ordering drinks and ended up having to wait at least an hour and a half before anyone came to take their order despite a small complaint in between. A bit shocking considering how quiet it was and the staff seemed hardly rushed off their feet!
On the last day I was sleeping on a sunbed by the pool just before all this happened and found myself being rudely awakened by the pool attendant rudely slamming the backs of the unused sunbeds all around the pool and right next to me. It made me feel like we weren't wanted there and it rather soured an otherwise lovely stay. Not the kind of thing you would expect in a 5* hotel!
On a positive note we ate in one of the hotel restaurants 'Mantra' on the last evening and whilst expensive I can honestly say we had one of the best curries we've ever had - absolutely delicious! The service was great too so I would definitely recommend even if you only eat in for one evening of your stay. Food is served at the pool bar during the day time but it's a shame the hotel don't have a slightly cheaper option for those guests wanting a more relaxed eating experience in the evenings. At least the hotel would then be making money even from the less affluent guests like ourselves.
Overall I would recommend this beautiful hotel as it was an amazing experience to stay in. I would not normally complain but would hope the hotel will take note of my comments. I appreciate the hotel has only recently opened this year so will have teething problems. I would definitely recommend it to friends for the experience of staying in such a wonderful palace.
- Official Description (provided by the hotel):
- Serenely nestled between the soothing Palmeraie landscape of palm and olive trees and the awe-inspiring Atlas Mountains, Taj Palace Marrakech has been meticulously crafted with a vivid blend of Moroccan, Indian and Moorish themes that unfold from a magnificent Palace block to the four exclusive and expansive Riads. With its five glorious alabaster-white domes resting atop the luxuriant main building, the Taj Palace Marrakech is regal and resplendent in this breathtaking Moroccan landscape. The hotel unfolds like a beautiful painting from galleries of hand painted frescoed wood ceilings and ornaments, restaurants of rich colours and texture, to the serenity and calmness of the Jiva Grande Spa. The high vaulted lobby, highlighted by a sparkling 22 meter chandelier centerpiece and three kilometers of gold leaf adorning various ceilings, cornices, furniture and ornaments, makes this a truly royal experience. This palatial desert oasis features 161 well-appointed, spacious guest rooms, including 25 luxurious suites, spread between the magnificent main Palace and four exclusive Riads. All rooms and suites enjoy stunning views over the Atlas Mountains, the Palmeraie desert landscape or the calming pool and gardens.Our celebrated chefs have gathered the finest ingredients that span the Moroccan, Mediterranean, Indian and Pan-Asian in one unique destination. Our guests can wine and dine in some of the most stylish and charismatic restaurants and bars in Marrakech, whilst the legendary Taj service makes every moment memorable. The hotel houses the renowned Jiva Grande Spa spread across 3,800 square meters with 14 treatment rooms & two extensive hammams in line with the Moroccan tradition. The Jiva Grande Spa is a concept which brings together the wisdom and heritage of the Indian philosophy and wellness. The spa experience includes Indian therapies, signature Moroccan experiences, Ayurveda, yoga and meditation. The Yoga Temple further enhances the overall experience. ... more less
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