We have just come back and I had to put finger to keyboard to say how wonderful this place is. Firstly it is a testament to the place that the only critisisms I have are (1) that the peacock from the next door property can be a bit vocal a bit early and (2) that it is about 20 mins from the centre of Marrakesh and about £30 return trip in a cab. The positives are many:
1. This boutique hotel is decorated wonderfully. The lighting and candles are exquisite as are the tables, sofas, paint colours and bathrooms. Think Farrow & Ball paints and modern shabby chic.
2. The staff can't do enough for you and are all very friendly. As it's a bit difficult to find they give everyone a mobile and you are encouraged to use it to order your car service and if the drivers need directions or to call them on the way home to open the gates.
3. The pool and area are perfect - the sunbeds are like double beds with pillows and sunshades. We never had problem getting one and there is always someone around to get you a drink.
4. It feels personal as they never get you to sign for things as they just add it to your room. We only had to tell them the room number once. The bill at the end was accurate.
5. The spa has a large hot jacuzzi and we had both massages and a hamman, both of which were good experiences (the only thing missing was some relaxing music as it was a bit quiet. That's probably only my issue as I am such a talker in such situations it is only the music which stops me gabbling on and actually relaxing).
6. They arrange all car services and reservations for restaurants.
7. The balconies are spacious with good seating.
8. They have their own herb garden growing near the spa which is nice to visit.
9. The food was local and very good as were the wines. They don't have a huge menu but as Gordon Ramsay always seems to say that is a good thing, who am I to argue. The desserts and tagines were particularly good. Breakfast was also a cornucopia of dishes (yoghurt, fruit salad, eggs, pancakes, toast, freshly squeezed OJ - they keep bringing you things until you ask them to please stop).
10. It's quiet and people keep themselves to themselves, so if you're looking for some raucous mate making this isn't the place for you.
11. The pool music is a rotation of morrocan music, classical and one cd which got on our nerves a bit which kept repeating adele and amy winehouse. It's not too loud though and they're happy to change it if you ask.
Tips - you might want to ask for a room not in the main hotel building as that would probably be a bit quieter with a sunnier balcony aspect.
Also don't bother going to Jad Mahal to eat as it's the kind of place where everyone seems keen to be seen there without actually enjoying the experience. Go to Le Comptoir to eat instead.