I booked with Click Excursions for my holiday in June 2013. We booked the camel ride and the day trip to the Ourika Valley. Both excursions were thoroughly enjoyed and we cannot fault anything.
The driver (I'm sorry I cannot remember his name) turned up 10 minutes before the allocated time for our camel ride booking, and dropped us off at the designated location. He waited whilst we went off for an hour and a half enjoying our camel ride. The man leading the camel ride was very friendly and took pictures and made videos for us. Upon our return to the base, the driver drove us to a restuarant where we could freshen up and have some mint tea - all part of the booking. He then dropped us off outside our Riad.
We also had the day trip to the Ourika Valley booked a couple of days after our Camel ride. On this day we were greeted by Ahmed at the Riad's reception desk. During our drive to the mountains he told us about the history of Marrakech, and the Ourika Valley. Ahmed took us to a Berber village where we spent time with the village ladies making Argan Oil. It was truly an amazing experience. The ladies even let my sister join in the oil making process! In between leaving the Berber village and reaching the Valley, we stopped for some mint tea, again, a part of the booking. After our break, Ahmed drove us to another Berber village where he appointed a tourguide, Hassan. Hassan was very friendly and polite - he even carried our water bottles for us! He guided us up to the Valley which was a wonderful experience, and kept us entertained throughout the walk up (in 40C this was quite a challenge!). Upon our return from the Valley, Ahmed took us to a Berber restaurant which served the most amazing Tagine ever! At no point throughout the day did we feel rushed. After lunch, we were driven back to our Riad. All in all, the day trip was from 9am to 4pm. It was perfect!
We were three women with no male companion and we felt safe during the entire experience and would definitely do it again!
On a separate note, the face masks we bought from the ladies in the Berber village have worked wonders! I would definitley recommend them. :-)