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“Paradise - low season.” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Ranked #75 of 480 Hotels in Marrakech
Hampshire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Paradise - low season.”
5 of 5 stars Reviewed July 21, 2014

Swaying palms, jasmine and roses, tranquillity, an oasis to return to after the hustle and vibrancy in the souk. My daughter and I enjoyed the week between 13 and 20 July in a fairly basic room which had it's own terrace/balcony overlooking the pool with comfortable patio furniture.. The first half of the week was quiet - just perfect for me; muted music in the evening was very much to my liking as was the lack of any during the day. The second half of the week was busier, not quite so peaceful by the pool. One noisy toddler arrived on our last day but as mine are grown up it's easy to say! In high season though, it may be a little crowded round the pool, with a tussle for sun loungers.
I agree with other reviewers about the shuttle - it does get wearing bartering with taxi drivers though we always managed to pay the recommended 100 D in the end. Watch out for the hard sell in the Souk - especially the Argan Oil and Spices get up. They sat us down and gave us an unrequested mini lecture on the benefits of their produce and then chummy turned nasty when all I bought was some overpriced saffron. The co-operative for women rug makers was also part of our guide's walkabout (and you definitely need a guide day time in the souk) where you seem to be expected to fork out thousands for a rug to lug home. The guide can be seen to be taking his cut in cash when you buy anything.
Eating from one of the many stalls in the souk in the evening is fun and cheap - they all seem to watch Only Fools and Horses and have all the patter! The restaurants were not such good quality although 7 Saints is worth a mention - clean, recognizable scram and dirt cheap. The fresh orange juice is everywhere and moreish....if you don't want it sweetened remember to say "sans sucre".
Food in the hotel is good tho expensive and choice limited. Wine ditto but the ambience is what you are paying for. Service is first class and manages not to be obsequious. Compared to other 5 star hotels - let's say The Langham and The Lowery, service better, prices cheaper, enjoyment greater. I'd go back any time. Special mention to Karim, "Jo" and the lovely guy at the pool who served drinks with olives and nuts. Actually all the staff were fantastic and faultless. The Manager works very long hours and seems to run a tight ship which I liked, tho he did tell us off for letting to cat lick my yoghurt pot - quite right too!
Oh, sorry, there is one criticism; one member of staff managed to keep up a loud, shrill monologue (probably speaking to someone else but they were drowned out) from the lunch time restaurant every single day between about 12 and 14:00. She just didn't stop talking (the last day - Sunday was for a shorter time) and where our terrace was situated we got full volume. My daughter plugged herself into her Ipod but I did have to stop myself asking her to shut up! Because it is such a peaceful haven she did grate somewhat and I noticed some prolonged glares from others round the pool.
All in all though, if this was Eden, I'm in.

Room Tip: We had room 2 - Fatima. Noisy staff at lunch time - otherwise perfection.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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Dublin
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

We are here at the moment & are having such a wonderful time. We are so sad to be leaving tomorrow. We booked this hotel knowing that it was a short drive outside of the city but this suited us perfectly. It was the perfect haven to escape back to after the hustle & bustle of the city. This does add up if you are taking taxis in & out of the city but for us this was a compromise we were willing to take as we wanted to relax & chill out by the pool by day while exploring the city in the evening.
We are staying in a "standard room", lovely decor & it is really comfortable.
The service really has been faultless, nothing is too much trouble for the staff. From welcome drinks on arrival, cold towels & fruit provided as you lie by the pool, straw sun hats & straw bag provided for your use, for which I was very grateful as I had no room to pack these items having flown with only hand luggage with Ryanair!
Pool area & gardens are well kept & really pretty.
Prices in the hotel are comparable to any "nice" bar or restaurant in Dublin. Prices in trendy places in Marrakech are actually more expensive than the hotel.
We would recommend this hotel & would gladly return. We wanted peace & tranquility & a bit of pampering & that's exactly what we got.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 6, 2014

I am staying at the Mosaic Palais for one week from Sunday 13 July. I am in my late fifties, my daughter is 23. I am looking forward to this break immensely and have booked according to hotel reviews. Please watch this space because I anticipayr great things and am so excited to have a holiday in Morocco!

Room Tip: Let's see.
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Stayed July 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 2, 2014

If you are looking for an all inclusive rowdy hotel with loud music, pool games, entertainment and unruly children running around, then this is not, I repeat NOT for you. My husband and I were looking for a quiet boutique retreat to relax and enjoy peace and tranquility and we found it here. A beautiful oasis 15 minutes from the madness of the 'Medina'. The staff offer an exceptional service with a genuine smile, the food is wonderful, rooms are well equipped and tastefully furnished. The gardens are lovely and everywhere is spotlessly clean. Thank you to all the staff for your warm welcome, excellent hospitality and a memorable few days. Mr and Mrs Rodway.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 1, 2014

Hotel is new and has nice rooms and decor. Great swimming pool and poolside bar as well as good food for room service. People serving there take care of you and give prompt service The rooms are spacious and nice. We were upgraded to pavilion. They provide enough bottled water in the room which is good, especially considering hot weather and minibar has good choices.
Breakfast spread is small but quality is good. Evening atmosphere is tranquil as they light up Moroccan lamps everywhere in gardens.
The room floors and garden furniture were a little dusty and management needs to pay more attention to that.
It is however located in the middle of nowhere and taxi charges 100 mad to go anywhere which is costly and hotel should do something about finding cheaper transportation vendors. Hotel does provide a free shuttle but it is only twice a day.
Front desk, housekeeping, room service and bell staff all are very good and friendly.
The resort is not very big so it has a boutique resort cozy atmosphere.
We had a good relaxing experience!

Room Tip: pavilion rooms are very nice.
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 18, 2014

Every aspect of the hotel was superb. Thank you to all the staff that made this a wonderful holiday. We took our young children aged 3 and 1 and although not necessarily designed with children in mind they had a great time. We will remember it for a long time. Cant recommend highly enough. Nothing more to say.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 17, 2014

Marrakesh has a number of great hotels, lavish and rich, little oasis contradicting the poverty stricken street-life.
If you want extravagance and uber-luxury, La Mamounia and Royal Mansour provide this, but with the relevant price tag to follow. (Personally we opted for the resort approach vs the Riads in town)
But if you want the oasis in the palmier environment with excellent facilities and service at reasonable prices, you cannot go wrong with Mosaic Palais.
Located 15 minutes outside the city centre (Medina), the hotel provides the resort environment, with easy access to the city centre. Placed among the newly established palmier region, the hotel covers an area that is not vast and impersonal, but instead provides main building, swimming pool and restaurants within easy access.
What impressed me the most with the hotel, was the service and kindness of all staff. Starting from the reception and the constant assistance in providing advice and recommendations and finishing with the pool service, everyone was eager to accommodate and always with a smile.
We were upgraded to a villa that was spacious and lavish, with great beds and pillows, and an outdoor area to also relax in. Rooms at the main building are located around the pool and many guests remained on their terraces during the day, accessing the pool from there.
Breakfast was a modest buffet and opportunity for lunch was offered at the pool restaurant. Dinner was served at the main building.
We usually had lunch at the hotel after a morning poolside which was well portioned and served on time, and we spent most of our time eating dinner in town, always on the hotel's great advice.
In Marrakesh you will inevitably spend a lot of time walking around the suks which is an experience in itself. But relaxing at the pool was equally pleasant and a great balance to the high paced tourist activities.
The hotel also has a spa providing a number of treatments, but we did not have the opportunity to test them (we opted for the traditional hammam in town).
Overall a great little hotel providing luxury at reasonable prices.

Room Tip: If possible, select one of the villas
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 480 Hotels in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Number of rooms: 28
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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