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“Excellent location for a rest after madness of medina” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #44 of 464 Hotels in Marrakech
London
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Excellent location for a rest after madness of medina”
5 of 5 stars Reviewed May 28, 2014

We came here for 2 nights after spending 3 in the medina. This is a perfect place to relax. We ate in the restaurant both nights and at lunchtime and found the food very good. The prices are high compared to what we paid in the medina (even at the tourist haunts) but you don't mind paying it if you can't be bothered to go to the medina (you would need a taxi). The pool is lively and service is excellent. Drinks are expensive by the pool by Moroccan standards. There is a shuttle bus to the new town twice a day. We had a deluxe room and the shower was lovely but no bath:( We had a couple of chairs and a table outside but I wouldn't call it a terrace. The breakfast was nice. Not that extensive but great for a day sat by the pool.

Stayed May 2014, traveled as a couple
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218 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 4, 2014

This is our second stay at this hotel, so in a way that sums it up.
Staff splendid, polite and extremely helpful. Great spa and massage, very comfortable and clean rooms and with new chef food excellent.
Hotel of course is a little way outside the city but if you want a beautiful pool, with excellent attentive service, this is it. Would definitely stay here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banbury, England, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 2, 2014 via mobile

Just had a lovely short break staying at the Mosaic Palais Aziza. It was a truly luxurious experience. The hotel is a little oasis. The room we were given, which was a free upgrade, was very grandiose and certainly something special. The pool and lounger area was perfect. All the food we had in the restaurant and brasserie was very good. To cap it all the staff were exceptional. To be honest we couldn't fault it. Would definitely go there again. Just make sure that if you go into town try and find a taxi driver who knows the directions back to the hotel as we found not many do, although we always got there in the end.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 1, 2014

2 year old luxury hotel and spa located a 10/15min drive to marrakech centre. Although outside the city centre this we saw as more of a positive as much quieter and room for some well maintained grounds and even the odd tortoise. Very conducive to a relaxing break. Rooms nice, breakfast very good. Attention to detail and care displayed by the staff was excellent. Even though occupancy levels seemed high, the hotel and pool area never seemed crowded. As we had a late flight they kindly organised for us to keep our room for an extended period of time (until 17:30) for no extra charge. Very worthy of 5 stars.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014 via mobile

We just came back from a one week family vacation with our two daughters aged 9 and 12 and had a great stay at the Mosaic Palais Aziza. We made our decision on the hotel based on the positive reviews, many of which noted the wonderful service and little touches. All the staff were incredibly friendly and helpful, in particular the GM and the head waiter and staff at the spa. We love our food and the Maltese chef (Jonathan) made some of the best meals we have ever had on holidays. He even gave my daughters and I a cooking lesson for his wonderful scallops. The hotel experience exceeded our already high expectations.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, Director of Sales at Mosaic Palais Aziza & Spa, responded to this review, April 26, 2014
Dear Guest,

We are so delighted to read that you enjoyed your recent stay at Mosaic Palais Aziza & Spa & shall make sure to share your wonderful comments with our team.

We do hope you will choose to come back for a second stay in the near future!

Sincerely,

Paola Vasta
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
65 reviews 65 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 22, 2014

This is a lovely hotel so don't let my title put you off. The setting is great in the Palmerie and the gardens, pool and hotel in general are beautifully maintained. The service was good. We traveled as a couple in our late 30s and stayed for 5 nights over Easter. We had a really great stay and visit to Marrakech and this hotel added to it.

Airport transfer:
Comfortable, clean vehicle with a polite and helpful driver who drove safely.

Reception
Polite and welcoming and they made the arrival details simple and hassle-free whilst we had a drink of really tasty orange juice (with a hint of cinnamon?). We arrived late and were led to the restaurant before we went to our room. The reception is really lovely. In fact the whole place is decorated tastefully, the gardens are beautiful and well maintained (down to the friendly tortoise that wanders around) and the pool is clean (we didn't actually go in it though).

Supper
Food as good as any we had in the city in any of the great restaurants that the city offers. The menu is a little limited if you were going to stay more than a few days though. However, I went for a run and was starving after it around 1600 and the produced a cheese-burger for me in spite of the lunch being finished and supper not started. This was not on the menu as far as I could see - very good service in this respect.

Breakfast
Excellent and perfectly cooked poached eggs or omlette. Adequate buffet. Toaster needs replacing though as it is the slowest I have ever encountered. Service good.

Rooms
We had a low-end room as we figured (correctly) we would not be in it much. It had a garden (?) which was dark and gloomy. Otherwise it was comfortable with the various gadgets etc that should and did come as standard in rooms of this level (safe, iPod player, A/C etc). Bed and pillows were comfortable.

Spa and gym and local running
We eyeballed the spa which seems ok but didn't use it. I booked the place based on the fact it had a gym as I thought it might be too hot to go running (my preferred exercise) but as it was perfect for running I didn't use it or look at it. If you go in the cooler months (April for us) then the Palmerie is great as the roads are a blaze of colour. I found it easy to find my way around the area and the various palaces have wonder verge-gardens so you are running next to apple trees or flowering bougainvillaeas when you are not in the areas full of palms.

Location
A bit of a plus and a negative. You are around 20 minutes drive from the sights and action. There is a transfer to the Ville nouveaux at 10am and returning at 1700 but if you want the old town we found it easier to just get a cab from the hotel. This could be improved by the hotel to include several drop-offs I think and maybe more flexible timings. Taxis cost about 100MAD (about £8) each way. I imagine you could get it for less as the cabbies caved in pretty quick having started at 150MAD. Several got lost and we had to tell them the way - make sure you pay attention to your route as it paid off for us! These costs adds a bit to the trip if you do two return trips in a day. The Palmerie is a lovely area and the hotel spacious and quiet so it does depend what you want. We anticipated this as we wanted the rest.

Summary
This is a good hotel. It is not great as there are a few small things that they made errors with (small error with the bill - overcharging us - that they identified and sorted out, taxi booked that arrived 40 minutes late, another that arrived an hour early and a couple of other minor things). We would consider it again though if we were return. Again I would opt for the cheaper rooms though given we used it only really for sleeping and washing.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

Having worked for an airline for over 20 years I have stayed in many luxury resorts around the world and this would have to be one of the best. We have 2 teenage children a boy and a girl so deciding where to go on holiday has become quite tricky, but this worked for all of us. It was quiet enough for us so we could relax, but enough to do for the kids so they didn't get bored. My son used the gym every morning and my daughter and I had wonderful treatments in the Spa. It was the best massage I have ever had and my daughter's skin looked radiant after her facial.
There is free and good wifi access in the rooms and even around the pool and in the restaurants.
The grounds are beautiful and well maintained including the pool area, the rooms are spacious, clean and amazingly decorated with good attention to detail, down to a basket you can use to put your things in to go to the pool.
The food was great and the service from all of the staff excellent, from the drinks on arrival, the welcome and help from reception (especially Ismail and Aziz), the wonderful room service ( the rose petals on the beds each day was such a lovely touch), Karim's warm welcome at the restaurant in the evening and the willingness to accommodate whatever the children wanted to eat.
It is only 15 mins in a taxi to the Medina but beware if you are a family of 4 like us you will require a larger taxi which will cost £15 each way, so an extra £30 per day that you need to factor into your budget.
We did a great Moroccan cookery course through La Maison Arabe which I would strongly recommend. We spent the morning cooking Moroccan salads and a tagine, then eat our efforts outside in a lovely garden. The team at reception were happy to organise this for us and suggest other places we would also like to visit. The only thing I would recommend to the hotel as an improvement would be heating the pool more, it really is freezing.
I would certainly visit again and have been recommending the hotel to all of my friends.

Room Tip: If you like to shower make sure you book a room with a rain shower as ours only had a handheld showe...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Number of rooms: 28
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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