The staff in this five star hotel say you are at home and their attention to detail and their engaging friendliness prove that to be true.
We were collected from Marrakech Airport and driven to the hotel in the Palmeraie area outside the city.
Ours was one of the large properties enclosed behind 24hr security in the neighbourhood where the King of Morocco's mother, Lionel Messi, David Beckham and other celebrities have private villas.
We were welcomed at reception on arrival and given warm moist towels to freshen up after the trip and served with some refreshing mint tea. With the minimum of fuss we were shown to our room on the first floor. The room was large with a huge bed, spa bath and private balcony. There was plenty of hanging space in the wardrobe which also contained a safe.
We had three meals there and the standard of service was as you would expect in such a hotel. It's worth noting that although the chef is Italian, it is a local woman who prepares all of the delicious Moroccan dishes. Karim and his staff were happy to offer every service and comfort as well as willing to explain the different dishes and add in a bit of the local culture.
The towels were changed twice a day, the bed was turned down and the quality of the linen, towels and bathrobes was very high. You have the option of fresh bed linen each day.
The standard of cleanliness was exceptionally high with staff making several rounds a day to ensure all public spaces were free of dust.
Guests have access to the library which, in common with all the public rooms, had a log fire that was lit every night. Mint tea was available in the public rooms, at the poolside or in your room throughout the day. Fresh bottles of water were provided at the bedside every day.
We had a hammam and body scrub which was so relaxing that I fell asleep.
Other facilities include a well equipped gym, a spa, sauna and a shuttle into town (bookable, but free) every day at 10am returning at 5pm. The driver Adil was both courteous and helpful.
It is worthwhile specifying a first floor room as the ground floor rooms are beside the path that goes around the pool and to the restaurant.
Bring a torch as well because although the path around the pool is lit, it is still very dark.
- Official Description (provided by the hotel):
- Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more less
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