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“Pampered, looked out for, and relaxed” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Ranked #48 of 469 Hotels in Marrakech
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
“Pampered, looked out for, and relaxed”
5 of 5 stars Reviewed September 17, 2013

From the moment we were dropped off at the Mosaic Palais we were treated with care and compassion. We were welcomed by name in the lobby with lovely drinks, then taken on a tour through the grounds and hotel. The double room was amazing and so was the double pool. Our spa treatments were so relaxing I have no idea if I did really fall asleep. The food was really good and was also treated to the best club sandwich I have ever had when I ordered to my room. When needed a ride the hotel had a shuttle (Land Rover). Very attentive and very much recommended.

Room Tip: Select a double room.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOSAIC P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, September 18, 2013
Dear Guest,

Thank you so much for taking the time to leave us a kind review about your recent stay at Mosaic Palais Aziza & Spa Marrakech.

We are so proud that we were able to meet your expectations and that you enjoyed all our facilities ( your room-the spa-the food).

We hope to welcome you back again in the near future!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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238 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 31, 2013

We were picked up by a member of the hotel staff in a lovely car. We were given a tour and a complementary drink upon arrival. We stayed in room 2 'Fatima' which was beautiful in the daylight but very dark in the evening due to its black walls, dark furnishings and lack of lighting. Our room had a veranda that opened out onto the pool. We cannot fault the staff, food or location but due to the extremely high prices for food and drink in the hotel, there was no atmosphere as some guests find cheaper alternatives in the medina. As we had booked half board, we ate in the hotel most nights and some nights we were the only couple eating in the restaurant which felt like we were eating in someone's living room.

We enjoy fine wine and are happy to pay for expensive wine, but the wine list in the hotel was completely lacking in quality wine but were expecting guests to pay around £30 for a cheap bottle that can be purchased in the UK for under £10. We looked a couple of the wines up on websites and found that they were not quality wines at all. Although we had already paid for half board, we spent on average £30 per day on essential drinks and wine at dinner and a further £30 on lunch. A coke is 40dhms and the average cocktail is 100dhms.

The spa is amazing and has everything you would want on holiday but completely empty due to the over inflated prices although if you have money to blow a full body massage was amazing!

Below are a few tips that I would have loved to know before I went:

- If breakfast is included in your package, you can order anything on the menu regardless of the prices next to them.
- The lunch and dinner menu although lovely food is quite limited, if you want something different the kitchen is more than happy to provide you with an alternative e.g. sandwiches etc.
- DO NOT book a tour of the Medina through the hotel. It will set you back 800dhms and because you are staying in an exclusive hotel you will be taken to very expensive shops where you will be given a 'hard sell' for things costing hundreds or even thousands of pounds.
- DO book taxis. Most taxi drivers will arrange to drop off and collect and will even give you their mobile number for future reference to use during your visit.
- DO buy wine at the airport in England if you want to enjoy a few glasses at a reasonable cost when you get there!
- The cost of the transfer back is 400dhms.

We did have a lovely relaxing holiday but feel that the hotel has the potential to do so much more to improve the atmosphere. The staff were amazing but the hotel needs to think about ways in which to use their two bars and restaurant to its full potential.

Room Tip: First floor seemed more private.
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOSAIC P, General Manager at Mosaic Palais Aziza & Spa, responded to this review, September 4, 2013
Dear Sir/Madam,

We would like to thank you for taking the time to write your feedback and comments about your most recent stay at Mosaic Palais Aziza.

In fact, we have made a management team meeting to discuss and work on the various comments you have made, as we believe that they are indeed opportunities for us to improve our processes and services.

Hereunder are points we would like at our turn to share with you:

1) With regards to the lighting in the room: we are now providing at Housekeeping “stand alone halogen lights” to supplement in case of need..
2) City /Medina tours are contracted by outside companies, we have briefed the said to ensure that they avoid employing guides that are practicing hard sale and pushing our guests towards certain shops, this will now be monitored very closely.
3) We very much thank you for having been objective in giving credit about our service attitude and quality of food. In fact this, we believe is the core of a real luxury Mosaic Hotel “ Personalized and attentive Service” is the way we would like to be known for as a growing boutique brand.
4) As for your observations about alcoholic beverages prices, they are indeed valid. In fact this does not apply only to Morocco but also to many other Middle Eastern countries, due to high taxes on alcoholic beverages ( local and imported) hence we will never be able to match European prices as alcohol costs us almost double the prices of Europe!
With food and also spa treatments pricing, we are in fact pricing them with our competitors in the Luxury boutique segment in mind. We regularly survey prices too, in order to ensure that we have an edge over them and give our guests value for money and our prices are indeed 10 to 15% lower than competition…yet we are in the process of updating our surveys and reflect any changes in winter season’s menus and we shall be more attentive to what you have mentioned.
5) Last but not least, with regards to the hotel lacking atmosphere and clientele, it is regrettable that you have come to Marrakech in the lowest season, and hope that we will be able to receive you sometime in the not too distant future, in a season that is rather milder in weather and with more clients and where we will be pleased to show you the amendments made.

Once again, we thank you for taking the time and giving us your candid and objective feedback and hope to receive you again in the not too distant future.

Sincerely

Karim El Ghazzawi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013

A lovely stay in the Mosaic Palais Aziza and Spa.

The location of the hotel was fantastic, I loved being able to pop into the Medina for evening food or shopping and there was a free shuttle from the hotel twice a day. The tranquillity of the hotel was much appreciated after the hustle and bustle of the town! Do make sure you take one of the hotel maps with you when you go out – we had a few taxi drivers who had no idea where it was and we spent a bit of time driving around the area before finding the hotel.

We stayed in a junior suite which was lovely, It was a spacious room where the attention to detail was very good. Everything in the room was top quality and the evening service of closing shutters, putting out slippers and turning down the bed was appreciated. The balcony overlooking the pool area was spacious and well equipped, there was a comfy sofa, chair and table which we used every day. I personally am pleased that we weren’t on the ground floor as I felt you would be overlooked when you sit outside – you would be close to the pool though, so great for easy access.

Breakfast and dinner in the main restaurant was lovely. The breakfast menu was varied and had interesting options on it. The service was exemplary and I found the staff remembered detail day to day. We ate one night in the restaurant and the level of the food was very good. Food was well presented and tasty. There was enough choice on the menu to eat there a few nights in a row and the recommendation of our wine went down very well. The restaurant itself is nicely decorated and there is a lounge area for after dinner drinks should you wish to go somewhere away from your table.

All in all, a great hotel – the boutique style, personal service and touches made it a great choice.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOSAIC P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 24, 2013
Dear Guest,

It is such a pleasure to read your nice review about your stay at Mosaic Palais Aziza. Thank you for taking time to share your experience.

We are delighted to know that you found comfort in your Junior Suite, that you enjoyed the food in our restaurant and that our staff were attentive to your requirements.

We wish to see you again, hopefully, very soon!

Sinecerly,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 7, 2013

A delightful stay at the Mosaic Palais Aziza and Spa this weekend.
The hotel is located far enough out of the city centre to appreciate the peaceful and tranquil setting, but close enough to pop in and see the sights.
Our junior suite was beautiful, very spacious and the bed very comfy. It was furnished to a high quality. Black out shutters meant sleep quality was good and the room very quiet. Free wifi which connects automatically without needing a passcode was appreciated, as were the complimentary snacks in the room and bottled water.
The boutique feel to the hotel meant the service was very personal. Staff were very helpful and the spa was very enjoyable. The food in the main restaurant was good, but it lacked a bit of atmosphere. The Moroccan food was very tasty and the western options were also cooked well too.
The pool was excellent, a lovely temperature, nice and quiet, and a good service was provided by the waiting staff who laid out towels and bought us drinks.
Thoroughly recommend this hotel for couples and friends - although it is very pricy.
Not many taxi drivers know where the hotel is as it's so new - but I think the hotel's map could be designed better giving a more specific location as it caused us a few problems!

Room Tip: Go for the junior suite if you can. I don't think the pavilions are worth the money and they lac...
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOSAIC P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 24, 2013
Dear Guest,

Thank you very much for your nice review about our hotel. It is much appreciated and extremely nice to hear!

Glad to know that you enjoyed all our facilities and our staff's friendly and personalized service.

We took note of your comment about our map, we will work on it to improve it.

We hope to welcome you again during your future trips to Marrakech. See you then!


Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
111 reviews 111 reviews
76 hotel reviews
Reviews in 64 cities Reviews in 64 cities
359 helpful votes 359 helpful votes
2 of 5 stars Reviewed August 3, 2013

.

If you go to Marrakech you are most likely going to be collected by your chosen riad or hotel due to the majority of taxi drivers not speaking English or French, and not having a clue where the hotels are. And within seconds you will know if you've picked a good riad/ hotel or something that's going to be a major letdown. And so it was, that within seconds, we knew the Mosaic Palais Aziza was not going to offer the 5-star service it purports to offer, and that sinking feeling hit hard.

We were met at the airport - my name on a piece of paper - held by a gentleman who couldn't be bothered to open his mouth and say "hello" or "welcome"... And off he walked to the carpark with absolutely no offer of assistance with our luggage despite us already being weary after a flight delay as well as spending 50 minutes at immigration. And he raced ahead of us so fast
that we actually lost sight of him. Finally he had the sense to come back and look for us, yet once in his people carrier there was no offer of a bottle of water or any attempt to speak to us. You have no idea how odd this was to us.
Over the past 5 or 6 years we've stayed at around 10 different riads/hotels in Marrakech, and only one other has shown contempt for us and made us feel unwelcome. We checked out of that riad early ( Le Jardins de La Medina) and we did the same at the Mosaic Palais Aziza.

We had booked one of the Pavilions - one of their most expensive rooms. It was pleasant, but nothing special. One of the real reasons we constantly return to Marrakech is that so many great interior designers have created wonderful intriguing riads/hotels. Yet absolutely little effort has been put into the Mosaic Palace. In truth, I have absolutely no idea why this hotel is called as such...it certainly doesn't resemble any exotic palace and there's very little mosaic worth noting. It simply isn't a 'mosaic palace'.

Our Pavilion was supposed to have WI-FI but didn't. A member of staff had to come and install a router. The mini-bar wasn't working, everything in it was warm. And various lights, indoors and outdoors, were not working and had to be fixed and bulbs replaced. Plus the air conditioning also wasn't working properly and was much needed in the 40 degree heat. We asked for someone to look at our air conditioning system and was sharply told "I think it is working good enough for Moroccans" - what a dumb remark to tell a foreigner. And more to the point, why aren't these things checked before a guest arrives? When a guest is paying over 400 Euros a night make an effort to get their room and surroundings ready! Needless to say the mini-bar and the air-conditioning never were fixed.

The next morning, after a hot sweaty night, we both started the day with a positive attitude and set off for breakfast only to be blasted by a rag bag of opera, Arabic and western music. Hideous! I've written this before, but I will write it again. You're on the outskirts of Marrakech, surrounded by greenery and the birds singing along with the sounds of nature, clear blue sky and the sun is shining. Many are on vacation from noisy city life. Do you wanted to be blasted by someone else's choice of music and have the peace destroyed? And so it continued - music all around the swimming pool - no escape - and seemingly more for the enjoyment of the pool boys and the staff as they were the ones who kept adjusting the volume when they liked a particular tune. We began to feel like we were at a holiday camp. For this one reason alone I informed the management we would be checking out early. And to their credit they turned the music off. However, I don't want to take away what may be a pleasure for others - I believe it better to remove myself from such a situation and stay at a proper 5-star hotel which doesn't inflict its musical tastes on the guest.

I also wish i could say we had one decent meal in 48 hours, but much of it was pitiful and dire. Some completely amateurish cooked food, awful soup, over-cooked rubber chicken, over-cooked tough poor quality lamb, and the most bizarre homemade ice cream ever witnessed. All an insult when compared to so many delicious dishes we have eaten in Marrakech. The food quality at breakfast was also very mediocre. And though you make think this is snobbish, no proper 5* hotel serves butter in those horrible little white plastic sachets.

After 24 hours we'd had enough - too much was wrong and we couldn't wait to leave, and fortunately as we travel independently we can do so. But a final sting was waiting for us.
We had arranged for our next hotel to collect us ( the truly fabulous, and correctly titled, Palais Namaskar) at midday. But only after we had paid our bill and we were looking for our transfer were we informed that we were an hour early - it was only 11am. No one at the Mosaic Palais Aziza had told us the clocks had changed nearly 72 hours earlier, and no one had bothered to change the clocks in our pavilion. How unprofessional!

Fortunately, due to being on our annual two week break in Marrakech we were able to stay in fabulous hotels/riads elsewhere, with great exotic interiors, food and service. And for this reason we'll keep going back. But for certain the Mosaic Palais Aziza will remain one of our greatest disappointments - however, those first few seconds upon being met at the airport told us instantly we were not going to be enjoying a true 5-star experience. And ironically, this hotel was more expensive than anywhere else we stayed at. What a waste - and even more
shocking was to learn that its a fairly new establishment. Certainly in our humble opinion no other riad or hotel has to worry about this mediocre competition. When compared to so many other great riads and hotels in Marrakech the Mosaic Palais Aziza only deserves 3 stars.

I suppose we must try and give some balance and highlight some positives. Certainly the hotel has a very nice heated swimming pool which can be relaxing and enjoyed when not blasted with music. It also has some nice lush green grounds. And it was also incredibly nice of the management to have observed from one of our passports that we just happened to be here during a birthday - and they kindly produced a complimentary cake. Also in our pavilion was a
complimentary bottle of gin, vodka and whisky. A very nice touch. But sadly nowhere near
enough to make us want to stay here when there's so much better on offer in this exotic city.
This may well be classed as a 5* hotel for those that are used to package holidays and who travel on budget airlines to their chosen destinations. But it most certainly was not 5* in my world.
.

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 31, 2013

I have just returned from a long weekend in this beautiful hotel. Myself and my friend were looking for a relaxing break and this gorgeous hotel more than delivered.
The staff were incredibly helpful and friendly, our twin room was spacious and beautifully decorated and the restaurant served wonderful Moroccan and International cuisine.
The pool and garden area was wonderful and very peaceful; we were only stirred by pool attendants bearing cold towels when the temperature got too hot for us northern Europeans to cope with!
We were too lazy to venture to the spa, so cannot pass comment on this, but the everything else was spot on.
I would highly recommend this fabulous hotel for a quiet girls weekend or for a romantic break.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adnane S, PA to General Manager &Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 19, 2013
Dear Guest,

Thank you for posting your positive review about your stay at Mosai Palais Aziza & Spa. We are delighted to know that enjoyed your week-end with us and found comfort in your room.

We will share your great comments with our team.

We hope to welcome you again for a longer stay.


Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Grinstead, United Kingdom
1 review
5 of 5 stars Reviewed July 30, 2013

Who would have thought this had only been open for a year.......such professional and friendly service, a wonderful welcome and the amazing experience of feeling that there was not anything that the staff were not prepared to do to make ones stay even more enjoyable. The hotel was very comfortable and retained a lovely Moroccan feel........I had debated booking La Mamounia in Marrakech and am so glad that I choose the Mosaic Palais Aziza instead........we went to dinner at La Mamounia and found it VERY expensive, rather frosty and uninviting and despite the Michelin star chef found the food inferior to the Aziza. At the Aziza do try the fish in salt crust, you need to order 24 hours in advance but it was absolutely fabulous and a nice change from other Moroccan favourites. Absolutely fabulous hotel and I would have no hesitation in recommending it to anyone and going again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adnane S, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 19, 2013
Dear Guest,

We would like to thank you for your appreciative review about your stay at Mosaic Palais Aziza & Spa.

We are pleased to hear that our staff were able to make you feel welcome and did their best to make your stay a memorable one. Glad to know also that you enjoyed the food in our restaurant.

We do hope you will stay with us again, soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 469 Hotels in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Number of rooms: 28
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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