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“WeaverFamily” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #39 of 461 Hotels in Marrakech
Banbury, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“WeaverFamily”
5 of 5 stars Reviewed July 28, 2013

A great hotel, very good food I would particularly recommend the slow cooked lamb. The hotel made every effort to create a truly relaxing holiday from the airport pick up, to head massages by the pool to attentive and friendly waiters.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adnane S, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 19, 2013
Dear Guest,

Thank you for your kind words and taking time to share your review with us!

It is such a pleasure to know you enjoyed your time with us.

We look forward to seeing you again soon for another fabulous experience!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

First impression : The greeting
from the manager and doorman was warm but slightly unconfident, unsure sort of way.

Location : We loved the fact that it is away from the buzz and hub of Marrakesh. As it was a relaxing break, we did just that. Beautiful surrounding and design, pool although slightly cold was nice after spending some time in the sun. Expect about 15mims car ride to the hub of things.

Room : was generous and although we were offered an upgrade to the villas for little money we prefered the suite as it was warm and well designed and felt cozy. Shower pressure was excellent, very hard bed despite extra topping.

Food & Service : in generally was okay, meat quality was not great, breakfast is enjoyable by the pool. the pool was lacking in drink services despite having a bar and barman but after bringing it to the attention to the manager, it was fixed immediately and everyone by the pool ordered drinks!! Massages was a complete disaster to begin with but they managed to rectify the problem and we were treated well, not the best massage experience but it was good enough.

Overall a great potential hotel as it was fairly new, would love to come back to enjoy their promised improved services and attention to details.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 21, 2013

From the greeting, pick up (or delivery) at the airport by Mohamed or his colleague, you are transported to a most kind and relaxing world. Care and personalized service is what's in everyone's mind at Aziza Palace, a splendid, relatively new resort in the unique Palmeraie and the magic of Marrakech. Architecture and gardens are a pleasure to the eyes every morning, every time you look around. Subtle, in perfect combinations of autochthonous colours and materials, fresh under extreme but pleasant heat, even at 40 degrees; rooms appointed and built not only with sophisticated taste but with the guests needs in mind. We were placed in a Pavillion, a stand-alone structure, with a vaulted very high ceiling, a patio and a private garden, a big salon, with all the closet space you need; full bathroom facilities, jacuzzi and hammam in the room, and many other details that make you feel pampered: iPhone stereo, coffee machine, beautiful straw pool tote bags, premium all-cotton terry bath robes, and fluffy towels. Service to the room is impeccable and incredibly efficient. Night turn is a surprise every evening; flower petals delicately adorning beds, all cleaned-up again, candles lit. Breakfast is just perfect, under a fresh beautiful pergola, overlooking pools and gardens. Service is personalized, again, every morning Amr, Laila, Jislan and all staff will remember your preferences - freshly-squeezed, cold, orange juice generously poured through out together with croissants croustillants, and other delicious viennoiserie, fresh out of the oven. At the pools, very comfortable chaise lounges, beautiful tropezziene hats for guests use, and the very kind service of Mouhcine and his colleagues at the pool bar: fresh cold towels to refresh yourself and constant attentiveness to every need. Lunch and dinner, again with Amr and the welcoming and charming Karim, and their staff, is on a brief carte, of tasty and healthy Mediterranean and Moroccan fare choices, always with the use of fresh produce and very professionally served, accommodating to all whims of guests. Spa, was also to expectation: great products, argan oil, and kind and highly professional massage and treatments, and well-stocked small boutique.
We stayed seven (7) nights with the high aim to relax, read, talk, and recharge batteries (all accomplished!), with a few outings to the Medina and the attractive restaurants and bustling life of Marrakech (the choice of staying out at La Palmeraie comes with the trade-off of being some 10 to 20 minutes away for your outings in town, a MAD (Moroccan Dirham 200 -300 cost return trip by taxi; even if that's not a unique downside to this wonderful hotel but to all in that location, - the Aziza Palace may want to think about adding a "shuttle" service). All in all, for us, the Aziza provided for a perfect combination of peace haven and local flavour, and now, a day back at home, our very present souvenir is of the smiling, extraordinary hospitality. Thank you.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adnane S, PA to General Manager &Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, August 19, 2013
Dear Guest,

Thank you for your positive review about your last stay with Mosaic Palais Aziza & Spa.

We appreciate knowing our staff reaches the high standards we set and glad to know that your 7 days stay with us were up to your expectation.

We hope you will stay with us, again, during your next trip to Marrakech.

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
Reviews in 32 cities Reviews in 32 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 19, 2013

Right from the airport transfer where we were greeted with cool towels the service was excellent! We were given the wrong room type due to a mistake made by a 3rd party website not the hotel but they quickly and easily resolved this for us, especially Maed on reception who was very helpful throughout our stay. It is quite expensive to get into the medina by taxi which is where we headed each evening for dinner but the hotel was so relaxing and we thoroughly enjoyed days lazing by the hotel pool. It was so nice to have breakfast each morning on the terrace and the food was lovely, the pool bar was also great and the staff were very attentive. The food in the restaurant for lunch was also very good but we felt the choice of light meals was not extensive enough for a weeks stay as we don't eat main meals for lunch. The rooms are a great size, very clean and ours had a lovely balcony overlooking the pool.

Apart from the slight downside of the location, I would definitely recommend this hotel and would stay again on a return visit to Marrakech!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 23, 2013
Dear Guest,

Thank you very much for your positive review on Tripavisor about Mosaic Palais Aziza & Spa. We really appreciate the nice comments about the hotel, the restaurant and our staff.

We are glad to read that you found comfort in your room and that you enjoyed your stay with us.

As per your comment regarding our lunch menu, indeed, our chef is working on new menu which will include light meals.

We very much look forward to welcoming you back again, hopefully very soon.


Sincerely,

Khadija Doofi

PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newark, New Jersey
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 17, 2013

I sing the praises of Mosaic Palais Aziza! The experience, from beginning to end, was absolutely phenomenal. The hotel sells itself with the pictures. It is exactly like it's representation in photos: romantic, relaxing, mind-boggling beautiful, and CLEAN!
Our room, the junior suite, was more than comfortable. It was beautiful and stocked with everything one could possibly need. It became an exotic, plush home for our 8 day stay. Many evenings and mornings would be spent on our balcony, dining on room service or simply taking in the chirping birds and the sweet smell of the hotel's flowers. The housekeeping crew is top notch! Everything was spotless, and they were kind enough to come in later in the day when I lingered in the room too long.
The staff is comprised of the most professional, kind, helpful, and attentive people I've ever come across in a hotel. The entire management staff- the bar manager, the restaurant manager, the hotel general manager- is attentive and engaged with their guests. There were two separate personal incidents (not hotel related) that came up in which we needed some extra help. They bent over backwards to help us solve our issues and to make our stay more comfortable than I could have ever imagined.
The front desk was so helpful. They were very helpful with with restaurant recommendations, excursions, and calling drivers. They were happy to help at any time of the day or night with any need.
The pool staff was wonderful as well! Poolside drinks were consistently replenished and fresh towels were provided very regularly.
The restaurants were both delicious! The breakfast is absolutely delicious, and lunch offers a nice, shady reprieve from the pool with light options for the hot heat! Dinner was amazing (try the lamb- unbelievable!) and the bar is second to none.
The hotel is just on the outskirts of Marrakech, but I absolutely loved that. It offered a reprieve from the busy and noisy nights in the heart of Marrakech.
I have every intention of returning to Mosaic Palais Aziza one day. The staff became like a small family, and the hotel served as a home away from home. It would be such a joy to return (and soon!). They have won me over!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you for choosing to stay with us! We are happy to hear you enjoyed your room accommodations, our restaurant and all our facilities at the hotel.

We appreciate knowing that our staff reaches the high standards we set and were able to make you feel home.

Thank you again for this excellent review and we hope to see you again, soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

Right from the start it was an amazing experience we had a complimentary pick up from the airport in a brand new Discovery. The hotel is near the airport. When we entered it felt like we are in a different place as it is quite secluded in terms of location. This I would say is the only drawback to the hotel as it is a new hotel and the local taxis don't know it very well but that will definitely change soon. The facilities in the hotel is second to none from the spa to the reception staff like Mouad who was brilliant and the lady too whose name I have forgot now. Even the person who helped with connecting wireless every care was provided for us. The whole place is like a resort from where you wouldn't want to venture out and you definitely need more days to spend than a long weekend. Definitely will be coming back and soon!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you for staying with us at Mosaic Palais Aziza & Spa and for taking the time to review our hotel. We love feedback from our guests, as it allows us to know how guests perceive our customer service and hospitality.

We are happy to hear that you enjoyed our facilities and that our staff took good care of you.

We do hope to welcome you back again very soon for another exciting experience.

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summit, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

My stay in Marrakech was the perfect blend of adventure, shopping(well shopping here is an adventure) and relaxation. My friends and I stayed at this hotel for 8 nights and enjoyed every minute. The staff was beyond helpful to our every need from pool side drinks to helping us with excursions (they were very patient with me, it was hard for me to decide what I wanted to do and they were very nice to call around inquire for me). From the minute we arrived we were treated with the utmost respect. They took great care to learn our names and what we preferred to eat and drink every morning at breakfast and sitting by the pool.
The rooms were just as they were pictured, we stayed in a junior suite and couldn't have been more pleased, the bathroom and main room were both spacious and was big enough to fit all of us. The room was well kept, very clean, decorated beautifully and very comfortable. We enjoyed many nights and mornings just hanging out and relaxing on our patio.
The hotel is situated not too far from the "old town" which made going in for dinner and shopping very easy. We had great experiences with all our taxi rides, I found the prices of the taxis very affordable. The hotel grounds were beautifully maintained and were very peaceful, no noisy traffic here. The restaurant was very nice and we ended up staying here for dinner most nights rather than going out to town.
I was able to book two massages in the spa and they were fantastic as well as working out in the gym. I also enjoyed going on bike rides through the Palmeraie with bikes provided by the hotel.
I can't say enough good things about this hotel and I look forward to coming back!!!

Room Tip: We stayed in a Junior Suite facing the pool on the 1st floor. It was very spacious and had great acc...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you so much for your great review on Tripadvisor about your stay at Mosaic Palais Aziza & Spa.

We really appreciate your great comments about the staff, our restaurant and are glad to read that you found comfort in your Junior suite.

We thank you for your wonderful comments and we look forward to welcoming you back soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 461 Hotels in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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