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“Unbelievable experience!” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #39 of 461 Hotels in Marrakech
Newark, New Jersey
1 review
3 helpful votes 3 helpful votes
“Unbelievable experience!”
5 of 5 stars Reviewed July 17, 2013

I sing the praises of Mosaic Palais Aziza! The experience, from beginning to end, was absolutely phenomenal. The hotel sells itself with the pictures. It is exactly like it's representation in photos: romantic, relaxing, mind-boggling beautiful, and CLEAN!
Our room, the junior suite, was more than comfortable. It was beautiful and stocked with everything one could possibly need. It became an exotic, plush home for our 8 day stay. Many evenings and mornings would be spent on our balcony, dining on room service or simply taking in the chirping birds and the sweet smell of the hotel's flowers. The housekeeping crew is top notch! Everything was spotless, and they were kind enough to come in later in the day when I lingered in the room too long.
The staff is comprised of the most professional, kind, helpful, and attentive people I've ever come across in a hotel. The entire management staff- the bar manager, the restaurant manager, the hotel general manager- is attentive and engaged with their guests. There were two separate personal incidents (not hotel related) that came up in which we needed some extra help. They bent over backwards to help us solve our issues and to make our stay more comfortable than I could have ever imagined.
The front desk was so helpful. They were very helpful with with restaurant recommendations, excursions, and calling drivers. They were happy to help at any time of the day or night with any need.
The pool staff was wonderful as well! Poolside drinks were consistently replenished and fresh towels were provided very regularly.
The restaurants were both delicious! The breakfast is absolutely delicious, and lunch offers a nice, shady reprieve from the pool with light options for the hot heat! Dinner was amazing (try the lamb- unbelievable!) and the bar is second to none.
The hotel is just on the outskirts of Marrakech, but I absolutely loved that. It offered a reprieve from the busy and noisy nights in the heart of Marrakech.
I have every intention of returning to Mosaic Palais Aziza one day. The staff became like a small family, and the hotel served as a home away from home. It would be such a joy to return (and soon!). They have won me over!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you for choosing to stay with us! We are happy to hear you enjoyed your room accommodations, our restaurant and all our facilities at the hotel.

We appreciate knowing that our staff reaches the high standards we set and were able to make you feel home.

Thank you again for this excellent review and we hope to see you again, soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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195 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 11, 2013 via mobile

Right from the start it was an amazing experience we had a complimentary pick up from the airport in a brand new Discovery. The hotel is near the airport. When we entered it felt like we are in a different place as it is quite secluded in terms of location. This I would say is the only drawback to the hotel as it is a new hotel and the local taxis don't know it very well but that will definitely change soon. The facilities in the hotel is second to none from the spa to the reception staff like Mouad who was brilliant and the lady too whose name I have forgot now. Even the person who helped with connecting wireless every care was provided for us. The whole place is like a resort from where you wouldn't want to venture out and you definitely need more days to spend than a long weekend. Definitely will be coming back and soon!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you for staying with us at Mosaic Palais Aziza & Spa and for taking the time to review our hotel. We love feedback from our guests, as it allows us to know how guests perceive our customer service and hospitality.

We are happy to hear that you enjoyed our facilities and that our staff took good care of you.

We do hope to welcome you back again very soon for another exciting experience.

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summit, New Jersey
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2013

My stay in Marrakech was the perfect blend of adventure, shopping(well shopping here is an adventure) and relaxation. My friends and I stayed at this hotel for 8 nights and enjoyed every minute. The staff was beyond helpful to our every need from pool side drinks to helping us with excursions (they were very patient with me, it was hard for me to decide what I wanted to do and they were very nice to call around inquire for me). From the minute we arrived we were treated with the utmost respect. They took great care to learn our names and what we preferred to eat and drink every morning at breakfast and sitting by the pool.
The rooms were just as they were pictured, we stayed in a junior suite and couldn't have been more pleased, the bathroom and main room were both spacious and was big enough to fit all of us. The room was well kept, very clean, decorated beautifully and very comfortable. We enjoyed many nights and mornings just hanging out and relaxing on our patio.
The hotel is situated not too far from the "old town" which made going in for dinner and shopping very easy. We had great experiences with all our taxi rides, I found the prices of the taxis very affordable. The hotel grounds were beautifully maintained and were very peaceful, no noisy traffic here. The restaurant was very nice and we ended up staying here for dinner most nights rather than going out to town.
I was able to book two massages in the spa and they were fantastic as well as working out in the gym. I also enjoyed going on bike rides through the Palmeraie with bikes provided by the hotel.
I can't say enough good things about this hotel and I look forward to coming back!!!

Room Tip: We stayed in a Junior Suite facing the pool on the 1st floor. It was very spacious and had great acc...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you so much for your great review on Tripadvisor about your stay at Mosaic Palais Aziza & Spa.

We really appreciate your great comments about the staff, our restaurant and are glad to read that you found comfort in your Junior suite.

We thank you for your wonderful comments and we look forward to welcoming you back soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

I spent two nights at the Mosaic Palais Aziza in Marrakesh and had the most amazing experience. The hotel is just gorgeous and the decoration of the room was stunning. I was also impressed by the quality of the service. Hotel staff is cordial, attentive and efficient without being overbearing. The food - Moroccan and Italian cuisine - is delicious being sophisticated yet simple. The general manager inquires personally about the well being of every guest. In general, there is a thoughtful attention to detail in every aspect of the lodging experience at this fabulous hotel. An extensive traveler, this has been one of the stays in a 5 star hotel that I have enjoyed most in recent years. I will be definitely going back.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 19, 2013
Dear Guest,

Thank you so much for your wonderful review! We are so happy to hear that you enjoyed your stay at Mosaic Palais Aziza & Spa.

We strive to make our guests feel genuinely cared for, and are so glad that our staff was able to make you feel welcome and cared for.

We hope to welcome you back again, hopefully, very soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

I've just found the perfect hotel for you. This place is a must. I've never written a review. So perhaps i should start by apologising for my poor grammar?
The whole idea of staying in a baking hot Riad in the middle of town, may appeal to some. But for me i wanted luxury.
The last time i'd taken a holiday was three years ago!!!! Wow. Thats a lot of pressure on a hotel!
On arrival, almost religiously i always change room. i'm never happy. This was not the case with the Mosaic Palais.
This place was amazing!!!! I had five nights there. Its located about 10 minutes from the towns main square. Which was the perfect distance. I only went into town twice. But felt like that was enough. Which is probably the Mosaic Palais's downside. The hotel is so nice you don't want to leave!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 17, 2013
Dear Mr.COINELIUS,

Thank you very much for taking time to share your positive review about your stay at Mosaic Palais Aziza & Spa.

We are happy to hear that you had a terrific stay with us and we will certainly share your comments with our staff.

We look forward to welcoming you back again soon!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2013

Myself and my husband recently spent 5 days at the Mosaic Palais hotel and spa and I have to say it is one of the nicest places we've ever been. The staff were lovely, the hotel was beautiful and the food was fantastic. The pool staff were attentive and really friendly. I would highly recommend this hotel to anyone thinking of visiting Marrakech. 5 stars.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 17, 2013
Dear Guest,

Thank you so much for taking the time to leave us a kind review.

Glad to know that you and your husband enjoyed your last stay with us. We take great pride in our quality of service and we are so proud that we were able to meet your expectations.

We hope to welcome you back again in the near future!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
46 reviews 46 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed June 23, 2013

A beautifully presented property with very friendly staff, attentive but not intrusive. Stunningly decorated bedroom (standard room). Gorgeous pool area. Would highly recommend for a short break if you are simply looking to recharge batteries and lounge in the sun. The only negative for us was the price of food and drinks. 60 Dirham for a small beer is excessive and the wine was far dearer per bottle here than at other top rated establishments (le founduk, Maison Arab). But it'd be churlish to knock off a star for that as it is truly a beautiful resort with great staff.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, PA to General Manager & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, July 16, 2013
Dear Guest,

Thank you for taking the time to share your nice comments about your stay at Mosaic Palais Aziza & Spa.

we are so proud we were able to meet your expectations. We hope to welcome you back again in the near future!

Sincerely,

Khadija Doofi
PA to General Manager
& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 461 Hotels in Marrakech
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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