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“Fabulous!” 5 of 5 stars
Review of Mosaic Palais Aziza & Spa

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Mosaic Palais Aziza & Spa
5.0 of 5 Hotel   |   Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #39 of 461 hotels in Marrakech
Windsor, United Kingdom
1 review
“Fabulous!”
5 of 5 stars Reviewed May 2, 2013

My boyfriend and I stayed here for five nights at the beginning of April to escape the vile English weather and we are so glad we did. Had the best time ever!

The hotel is set in beautiful grounds - palms and roses everywhere. Just stunning! From the moment you drive through the gates, you know you are somewhere special.

We booked a junior suite (#12) which was amazing. The room was massive and complete with four poster bed and living area with fireplace (although we didn't use this because the weather was beautiful when we were there!). The decor was a lovely blend of contemporary and Moroccan which we really liked. All the fixtures and fittings are top quality. The bathroom was huge with a fabulous jacuzzi bath, walk-in shower, twin sinks, etc. Best of all was the wonderful balcony looking out onto the pool area - very large and private with lovely views. Thoroughly enjoyed reclining on the sofa out there with a glass of wine sunning ourselves.

We made good use of the spa when we were there which is first class. All the treatments we had were fab and the staff are all excellent. Special thanks to Noubila (sp??) who gave me probably the best massages I have had anywhere in the world!!

The pool area is stunning and we loved chilling by the pool. (Incidentally the weather was AMAZING - blue skies and sunshine all day every day and about 30 degrees...).

What really sets this hotel apart from many others is the staff who are quite simply outstanding. Everybody we met was lovely - excellent at their role with lovely warm and genuine smiles, from our very welcoming driver who greeted us at the airport, to the great Reception team and all of the lovely staff who served us meals and refreshments throughout our stay. Thank you!
Mr Karim: if you are reading this, you have a fabulous team of employees who really made our stay with you extra special. Congratulations to all of you!

I could go on and on but half the fun is discovering for yourselves. Don't hesitate to book it - you will not be disappointed!

Room Tip: Corner junior suite # 12 is fabulous - massive balcony with lovely views and sun and shade all day r...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, Public Relations Manager at Mosaic Palais Aziza & Spa, responded to this review, May 7, 2013
Dear Guest,

Thank you so much for your review of your recent stay with us.

We are delighted to read that you and your boyfriend found comfort in your Junior suite and that you enjoyed the Spa as well. Thank you for your great comments regarding our staff. We will certainly share your remarks with the entire team as we are sure they will be equally pleased learning of your appraisal of their efforts to meet your needs.

We will look forward to welcoming you soon for another fabulous experience with us!


Sincerely,

Khadija Doofi
GM PA& Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London%
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 27, 2013

What a wonderful find. Had a fantastic stay at this hotel. Firslty they allowed me to check in really early and gave me a free upgrade! The rooms are fabulously clean and well appointed and the service is friendly and attentive without being intrusive. I enjoyed a hamman for a reasonable rate at the hotel and lazed by the pool before venturing into the old town by taxi (although there is a free shuttle to the new town). The hotel is fairly new at less than one year old, so be sure to have a map and directions to get back as most of the taxi drivers had not heard of it! Either that or book the same taxi that took you into town to take you back! The food in both restaurants was lovely and drinks (specially mixed by the talented bartender :)) added to the luxury of it all. As a regular traveller and purveyor of beautiful spas, this hotel comes highly recommended.

Room Tip: It was lovely to have the upgrade and balcony, but if you want privacy you will need to draw the cur...
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  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, Public Relations Manager at Mosaic Palais Aziza & Spa, responded to this review, May 7, 2013
Dear Guest,

Thank you for chosing Mosaic Palais Aziza & Spa for your stay!

We are thrilled to learn that you enjoyed your stay with us and will certainly share your kind remarks with our team as they will be pleased and appreciative of your appraisal of their efforts to make our guests' stay a memorable one!

Glad to know also that you enjoyed our Spa.

We look forward to welcoming you back very soon.

Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

My girlfriend and I booked the Junior Suite for a 4 day holiday.
The rooms were overlooking the pool side and perfect for day time sun. The room itself was excellent . We ate at the restaurant one evening and the food was superb, other nights we travelled 8 or so Km into the town which was simple as reception were on hand to sort transport.
Again a trip was simply organised for us by the staff to the Atlas Mountains.
The spa downstairs was amazing with a range of treatments including a hammam /massage which was ideal for a couple.
The staff were all amazing really gong out there way to make our stay perfect, they even threw in the odd arm wrestle!
A great place to stay slightly out of the manic city.

Room Tip: Junior Suite poolside
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, Public Relations Manager at Mosaic Palais Aziza & Spa, responded to this review, May 7, 2013
Dear Guest,

Thank you so much for your review of your recent stay at the Mosaic Palais Aziza & Spa. It is such a pleasure to learn that you & your girlfriend found comfort in your Junior Suite.

Glad to know also that you enjoyed the food at our restaurant as well as our Spa treatment .

We can't wait to welcome you back soon!

Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essen
1 review
5 of 5 stars Reviewed April 20, 2013

The hotel is located in the "Palmerai" of Marrakech and embedded in a large tropical garden.

Aside everything else positive, guests will be immediately embraced by the calm and laid-back atmosphere, feeling completely being taken care of by the friendly and professional staff.

The rooms are just perfect as well as the facilities.

A perfect retreat and a feeling as being at home.

Room Tip: Junior Suite, 1. floor
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, Public Relations Manager at Mosaic Palais Aziza & Spa, responded to this review, May 7, 2013
Dear Guest,

Thank you so much for taking the time to post your review of your recent stay with us at Mosaic Palais Aziza & Spa.

We are delighted to read that you enjoyed your room and we thank you for your kind remarks about our staff. We will certainly share them with the team.

We hope you can come back soon to enjoy again a new exciting experience.

We will look forward to welcoming you back very soon.

Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
American Canyon, California
1 review
5 of 5 stars Reviewed April 18, 2013

Have only good things to say about this Hotel.

I arrived at 8am and they were able to accommodate an early check-in.
That in itself is worth it's weight in Gold, for me!

My room was huge, spacious and perfectly clean.

My bed was exactly the way I like it- firm and comfortable.
The dining experinces was excellent
I was very happy and comfortable in the hotel and would stay here again. The staff were very professional and attentive. Highly recommend for tourists.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, GM PA & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, May 9, 2013
Dear Guest,

Thank you for your review of your recent stay at Mosaic Palais Aziza & Spa.

We are delighted to read that you enjoyed your room, the food at our Restaurant and that the team were able to efficently serve you.

We will look forward to welcoming you back in the near future.

Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2013 via mobile

Beautiful hotel away from all the noise and madness, a relief to escape and be thoroughly looked after in such a lovely, calm but warm and friendly way. They contacted me before we arrived and provided transport direct from the airport. A little bit away from most things but a short readily available taxi ride and your back in the middle of it. Great holiday we will return.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, GM PA & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, May 9, 2013
Dear Guest,

Thank you so much for your review. It is such an honor to read that you found everything at Mosaic Palais Aziza & Spa to your liking.

We hope to see you again very soon.


Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
1 review
5 of 5 stars Reviewed April 17, 2013

We stayed at the Mosaic Palais Aziza for 5 nights with our 2 kids (4 and 1). What a great experience!
We found the hotel on the web via Tripadvisor. The hotel just opened 6 months ago and is located in a very quite area in the Palmeraie. The garden is beautiful and well maintained. There are 2 large swimming pools (1 is heated at 26° with a children corner). The room are very spacious, very clean and well decorated. We booked a Pavillon: a huge room (bedroom with large living room), dressing, bathroom with hot tub, high ceiling... We decided to upgrade to a Villa, a must: an individual house with two independent bedroom, 3 bathrooms, kitchen, very large living room and... own garden with swimming pool and barbecue!
The restaurant is really excellent and it is easy to order kids food any time of the day. We would have liked to see some change in the menu over the days.
The spa is very good, and we have been able to enjoy some massages with my wife thanks to the very efficient babysitters provided by the hotel.
But the most appreciable quality of this hotel is the service: everybody here wants to make your stay the best and is dedicated to achieve this goal. Particularly, the manager, who is a very open and available person.
We can only strongly recommend this hotel and will definitively come back!

Room Tip: If you can afford, a villa is ideal for a family and you won't be able to come back home after t...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosaic P, GM PA & Communication Coordinator at Mosaic Palais Aziza & Spa, responded to this review, May 9, 2013
Dear Guest,

Thank you for your review of your recent stay at Mosaic Palais Aziza & Spa.

We are truly delighted to read that you and your family enjoyed the quiet and peace in your room, and the overall ambiance and that the service was to your liking.

Glad to know that enjoyed as well food at our Restaurant. With regard to the Menu, we are happy to inform you that we do have now a daily menu elaborated by our chef "Spetiri".

We can't wait to welcome you and your family back soon!

Sincerely,

Khadija Doofi
GM PA & Communication Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mosaic Palais Aziza & Spa

Address: Mejjat 3/38 Cercle Ennakhil, Commune J'Nanate - BP 7272 | Sidi Abbad, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mosaic Palais Aziza & Spa 5*
Official Description (provided by the hotel):
Conveniently close to the beating heart of the imperial city, Mosaic Palais Aziza & Spa, discreetly nestled away in the heart of a green oasis located in the most exclusive recess of Marrakech’s palm Grove “La Palmeraie”, it is an elegant and serene haven of luxury and simplicity.This five star deluxe boutique hotel offers richly appointed guest rooms, suites, pavilions and garden villas tucked away in 5 acres of lush gardens planted with fruit and palm trees and lined with flower beds tastefully laid out around patios and pools. Harmoniously blending traditional Moroccan architecture with state of the art amenities, attentive service and outstanding facilities created to seduce the discerning traveler. ... more   less 
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