I had a very similar experience to the review from another guest. The service at the Delano was terrible. For every request we made, the staff would say yes, but then nothing would be delivered. We had a similar experience with the check out process where they charged the full rate, even though I paid a deposit.
This hotel is not at all up to the Delano standard, that I have experienced in Miami.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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