I spent a weekend getaway in Delano with my girlfriend and her daughter. We had hiss and miss feeling about this hotel.
Location - great location for nightlife, a few steps to restaurants, bar. Its not a walking distance to Medina and souks. However, taxi is easy to find so wouldn't see any problem.
Food is superb, attentive staff.
WISH FOR THE BETTER:
Service: hiss and miss everywhere
Housekeeping: forgot to replenish room amenities, toileteries. Service was beyond slow, the hair dryer is upon request, so we asked for.. after 3 calls we got the dryer in 45 minutes. After using it for 10 minutes, it broke down.. So next we asked again for the new hair dryer this time we asked for also a pair of scissors, it took 2 calls, we got it in 30 minutes. They brough us the dryer but forgot the scissors.
Pool area: the roof top pool is small donut shape around the glass dome. so you basically one direction to avoid hitting other guests. Slacking service, no staff around to order drinks, we had to find the staff everytime we want something.
Front office: again slow... we waited from the luggages for 30 minutes, after 2 calls they never arrived. My friend went down to get the luggage herself. the bell boy told her that there was no order to deliver to any room.. great!!
Wish for better service. Not sure of returning there.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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