Stayed with two friends 4 nights in march. The service is absolutely up to par with all others luxury hotels that I have guested before. Rooftop Terrace lovely with impeccable views to the Atlas Mountains. Mr Benjelloun made sure we had a great time day and evening at the terrace and at the Japanese restaurant located at the same place. The restaurant serves some of the best sushi I have ever eaten, I eat sushi almost every week and have done so for the last 15 years, both many different places in Europe and Asia. It was a big surprise as I had never expected that some of the best sushi you can find was to be served inland Marokko..!
Some minor flaws that we experienced.- Even though we made a booking for 3 adults in an Ambassador Suite at the hotels homepage, the reception asked for some additional money for an extra bed. This was however sorted out quickly. At one time I ordered a glass of Laurent Perrier, but got served cava, prosecco or some other cheep sparkling wine. After I ordered a new bottle of the champagne and showed them the obvious difference, they apologized and bought me a glass. Upon check out we asked if we could keep the room for two extra hours. As the bill added up to about 42.000,00 MAD for 4 nights only, I was hoping that we would meet some extra service. The receptionist said it was not possible because the hotel was fully booked. Funny enough every room type was available for booking at the hotels homepage from that day on... Before arriving in Marrakech I asked for pick up at the airport in a luxury car, but was picked up in a asian made minivan.
Despite the minor annoying experiences mentioned over, I already long to get back to Delano Marrakech! The wonderful design and exclusive interior in combination with highly friendly and genuine service, not to mention the fantastic food, is almost unbeatable. If the managers and owners succeed in changing the small things that disappointed me, the Delano Marrakech could easily be worth a trip in itself.
- Official Description (provided by the hotel):
- Located in the heart of a vibrant and magical city, The Pearl Marrakech exudes the mystery and exoticism of another world. This is the ultimate escape, a cool haven of discovery and pleasure. Whether seeking an engaging nightlife scene, renowned fine dining or a day of spa relaxation, The Pearl Marrakech is a luxurious experience, evoking a sophisticated, chic ambiance with discreet and effortless service. Designed by the acclaimed Jacques Garcia, its opulent interior blends precious marbles with sumptuous velvet and other rare textiles, creating an intimate atmosphere with a modern edge. Ceilings in the lobby are hand-carved wood, and a central rotunda is surrounded by an intricately patterned Moroccan design. ... more less
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