I stayed here with a couple of my friends for 3 days and I will go through the good parts about it first before I move onto the bad. Most things about this place were good.
The staff in general is very good(besides the manager). All of them are pleasant to deal with and very accommodating. Breakfast is delicious and presented very well. When you wake up they start making it for you and bring you plates of jam, butter, bread, pound cake as well as mini pitas and things that resemble crepes. They also bring you tea or coffee. The Riad is beautiful, very clean, and has a gorgeous sunny lounge area with comfortable seating and a small pool. The rooms are clean and designed very well with nice furniture and other fixtures. I like the location because it is fairly close to the Bahia Palace so whenever you get lost you can just find the palace and you will know your way home. There is a younger man with curly hair who runs the place some of the days (not the manager), he was extremely helpful. He rushed us a breakfast in the morning to make sure we could eat before we left on our day trip.
Now onto the negative parts of our stay which mostly have to do with the manager. The manager is very easy to point out. He is big, tall, balding and not as pleasant as the rest of the staff.
We were supposed to get a transfer to our Riad from the airport. The manager requested our information days before our trip and it was given to him and he confirmed receiving it but our transfer came over an hour late and this is only after we got someone to call the riad. We waited outside the airport but It was sunny outside so this wasn't so terrible.
The first night we got there the shower broke in a way which stopped water from coming from the top. This made using the shower similar to bathing in an oversize sink. The next day they patched it up where it broke again after use and the day after that the same thing happened. So for the 3 days we were there we only had a shower the last night because I told them we could no longer stay with no shower and they let us shower in another room.
The morning of when we were leaving Marrakech we had to settle our bill. We were ready to eat breakfast and leave but all the time consuming games and difficulty from the manager almost caused us to miss our flight. On the website where we booked our stay it said that the Riad accepted credit card. We told them the night before we would pay by credit card. When we wanted to settle the bill in the morning the manager said the credit card machine no longer worked and that we had to pay by cash. I explained that this was a very large sum of money to expected to be paid by cash and that I would do no such thing and that things like this must be told to us ahead of time. I knew the manager was not telling the truth because I pointed out the credit card machine and he claimed that the line did not work. I told him credit card was the only way we could pay and that he should either fix his machine or get someone else to run the credit card. The manager knew we had to leave soon for our flight so he started wasting time and then asking me questions like "how did you get a discount? I have never seen anyone get a discount on their stay.. I don't understand can you tell me how you got it?) We had gotten a 4% discount on our stay from the website we booked it on. I told him instead of worrying about a 4% discount he should worry about how he can fix his credit card machine. He started becoming more aggressive and bringing up random things to waste time saying things like "you were making noise last night, so now I have to give things to other guests" which was untrue. I explained that no matter what excuses he made up that we would be paying by credit card and that he should stop wasting time. He said ok and to wait a few minutes. We waited a couple minutes and then asked one of the workers where the manager had gone. He said that the manager had left and he would not be back for a while. So the manager just left when we were still trying to settle with him and left it on the shoulders of his workers. He also added an extra fee to our bill for using a credit card. They swiped our credit card but after they tried to delay the process more and more we had no choice but to leave because it did not seem we would make our flight. They already had our credit card information. We left the Riad and caught a taxi. After all the games and delaying one of the workers stopped in front of our taxi with a credit card slip from the machine that now magically worked. I didn't enjoy playing this game of russian roullette but I was glad we won. We somehow ended up catching our flight too.
- Official Description (provided by the hotel):
- In the heart of a quiet district of the old city of Marrakesh, Riad Zenith is a luxury guesthouse dedicated solely to satisfying the desires of its guests. Elegant and spacious, our 5 suites are an invitation to depart on a voyage of discovery through a contemporary Oriental universe. Table d'hote menu, plunge pool, Hammam, massages, roof terrace with uninterrupted views of the Atlas Mountains, patio, lounge-bar, room service... ... more less
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