We stayed 10 nights at the Kenzi Club Oasis, there was 3 adults, 4 children (17, 11, 3 and 1 years of age) and a 9 month old todler so a mixed age group! We were on an all inclusive basis and we arrived at 11pm at night just as the bar was closing. We had a bit of a fight (not literally!!) to get water given to us free of charge as we were all hungry and thirsty on arrival and we had to wait over an hour to get the cot we requested when booking to be delivered to our room so not a good start. They had put us in 2 rooms up a flight of steps which was no good with a double buggie and we requested a change which they duly honoured the next morning but despite again mentioning moving the cot surprise, surprise when we returned to the new room later in the day it wasn't there but to be fair they did sort it out straight away. OK that said we had a fab time at this hotel with minor niggles that would be as relevant at other hotels of a similar standard i.e. food wasn't always hot, choice became a little monotonous, beer ran out at the bar and took an age to get sorted. There are no shops or anything outside or close by to this hotel, however, there are taxi's outside and a free (and excellent) shuttle bus service into the centre of Marrakech. Being with children I quite liked being that little bit away from the manic centre with the facilities of the hotel e.g. swimming pool, spa, tennis courts etc. The shuttle bus stops right opposite an excellent supermarket that sells everything and is reasonably priced so on our way back we just stocked up on crisps, snacks and diet coke (no diet drinks are served at the hotel) prior to getting back on the bus. The hotel is very french orientated so although there is a full entertainments programme it is all in french, that said it didn't stop us from joining in most things aqua gym, crazy golf, kareoki (limited english songs) and some of the staff did speak english but it was a bit hit and miss. The hotel itself could do with a fresh lick of paint but is kept very clean and the rooms are very spacious with air conditioning, hair dryers but no fridge. Although the complex has a number of steps there are ramps but you need to be a good judge as they are to the side of the main pathways and very narrow. I would not recommend this hotel for a group of young girls as I think it would get a little boring unless you just want to chill and put up with some cheesy entertainment and then have the late disco more or less to yourself with a few of the staff! I would recommend this hotel for familes, couples or groups and most of the guests are french or danish but all were pleasant and joined in most activities.
The Medina and Square were about a 15 min walk from drop off point but definately safe for the family but if in doubt when you get off the shuttle bus you are approached by guides who will take you around for 50 dh (approx £4), we did this on our first visit for 5 hours (so very cheap!) but went by ourselves thereafter. There are also horse and carts across the road from the bus stop which was a lovely way to travel to the square especially if you have children and again we bartered and got one for the 8 of us for 100 dh (approx. £8) - (1/2 hour ride) or they offer you a full tour for more if you want a longer ride. Trips are available from the hotel but again go out and speak to the taxi drivers as they did our trips for a fraction of the price we would have paid - just make sure you agree the price and what is or is not included before agreeing to go but they were brill with us and turned up on the days/times we agreed. The waterfalls are worth a visit but be prepared for a rocky river climb and we also did the camel rides - had to be done and was a great laugh!
Request ground floor room if u have a trolley
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