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“Delivered all that we expected” 4 of 5 stars
Review of Kenzi Club Oasis

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Kenzi Club Oasis
4.0 of 5 Hotel   |   Commune Rurale Ouahat, Marrakech, Morocco   |  
Hotel amenities
Ranked #369 of 460 hotels in Marrakech
Reading, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Delivered all that we expected”
4 of 5 stars Reviewed July 25, 2011

Stayed on an allinclusive basis fronm the 12 to the 19th of July, Although the buildings are a little tired it just added to the experience rooms are a reasonable size although basic. Food was excellent although one had to time eating to avoid the inivetable Frenzy, never ceased to be amazed at the quanties left piled on the tables!!! grounds well klept providing a viriety of spaces to relax in away from the pool. Courtsey bus service provided good access to Marrakech and all it had to offer, if you are not prepared to time your visit to coincide with the return bus triop there were plenty of taxis, cost around 100Dh. Be aware though the hotel is well away form everything

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Hove East Sussex
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2011

I stayed here with my Sisters for a short break last week. Yes it is a bit worn round the edges, and needs updating, but the service was excellent, both from the hotel waiters and reception staff. Any problems were rectified straight away. The food is typically morrocan and although not always piping hot always flavoursome. The hot pastries at tea time were especially delicious.The grounds are well maintained and a haven to sit in with sofas dotted about. No - this is not an up market hotel but we had a very pleasant time.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 15, 2011 via mobile

Myself and my boyfriend stayed here for 8 nights. We got a deal, just over €30 a night n that included breakfast. First of all the hotel is near nothing, there is a shuttle bus to and from Marrakech which is handy or you could get a taxi for about €10. Breakfast is nice, eggs, crepes, cereal and it goes on till after 10. Lunch is from 12.30 and is chips and pizza, chicken, salads etc. We made the mistake of getting lunch one day and it cost us 140 dirhams each!! Roughly €14 each for chips and pizza. We could have upgraded to all inclusive but we didn't think it was worth it.
The pool is huge but full of children all the time. There are also activities at different times of the day, these are all in French but fun to watch.
Our room was pretty basic and the shower wasn't great but the room was cleaned everyday.
Most of the staff were nice n a lot spoke English.
If you are looking for a place out of the city this is a good base. It's not a very relaxing resort.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 9, 2011

Hi, my friend and I (two girls) stayed at the Kenzi oasis from the 11th to the 18th July 2011. We are 22 & 23 years old and we only speak english but we can say after going to lots of different destinations Morocco and Kenzi Oasis was fantastic the best holiday we have ever been on in fact it was so good we are going back in August. If you'd like to experience culture, site see, have a good time and relax on holiday Kenzi Oasis is your place and a week is not long enough. Food fab! Rooms Fab!! Staff amazing and the hotel in general unforgettable. If you are going to morocco Kenzi Oasis is the hotel for you plus its about 10 miles out of the main city so you do not hear the constant beeping of horns and traffic all night as people on the plan who stayed in the city said they could not sleep and got no peace. I hope this help I know I have said nothing bad but there is nothing to say! Enjoy your holiday. Oh go all inclusive even though it stops at 11 about 2 in the morning I went up and said I was hungry and they when and made me food really cant fault them.

  • Stayed July 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 2, 2011

Just got back from a 4 day break to Marrakesh. We stayed at the Kenzi Oasis hotel which is approx. 10 miles outside of the centre of Marrakesh.

So...what was it like.....to be honest, it was "ok" for 4 days. I don't think I could have stayed there any longer. It did exactly what we wanted it to do and that was provide us with a short break where the weather was guaranteed.

Journey to the hotel - its about 30 mins from the airport and we paid 300 Dirhams. Having researched the cost we thought this was about right, however, when we returned to the airport to fly home, we got it for 250 Dirhams! On arrival at the hotel it was like entering a little oasis as drive to it is dusty and baron then once you walk through the big gates there is greenery and life! It really is in the middle of no where though so if you want someone which is easily accessible I wouldn't advise staying here!

The hotel itself was acceptable. The bedrooms were clean and the A/C worked. Rooms were cleaned daily and fresh towels and linen provided. There was also a telly with an english speaking movie channel.

You could rent a safe in the room and this was 25 dirhams per day plus a 100 dirham deposit - returnable when you check out and give the key back.

Pool towels are available and they require a 100 dirham deposit per towel - again returnable when you check out. Other than that you don't actually pay for the towels which was good.

Staff were excellent. The hotel is mainly french speaking and if the person we were talking to wasn't quite sure of their english they would find someone who could help.

Entertainment - The Entertainment staff make a real effort to involve people in various daytime activities which consisted of everything from Yoga on the lawn, water aerobics a few times a day and pool games. It was very entertaining to watch although if you fancied an afternoon nap it wouldn't last very long! They are also really sociable and used to chat to people around the pool and during the day if you were out and about.

Food....unfortunately this was not the highlight of our break. We are both adventurous eaters and will eat pretty much anything but the food provided in the evenings wasn't very good. It was same most nights and consisted of a chicken dish (usually dry chicken with a variety of bones contained within in it), a fish dish (again, full of bones), some cous cous and lentil options and a vegetable/stew/soup thing. It was far from tasty! We didn't get any food poisening (like other reports on Trip Adviser) but we definitly lost some weight and were pleased of the snacks we had taken with us! Also, being that the majority of the hotel is All Inclusive, get there in good time as everyone else piles their plates so high you may miss out! If any fruit appeared in the evenings people were literally carrying plate fullys of it back to their tables then just leaving it. Very inconsiderate and such a waste for the hotel!

Breakfast was the best meal of the day as freshly sliced orange and grapefruit was available as well as coissant/pastry type options, pancakes and omlettes.

We opted to go Half Board rather than All Inclusive and we are glad that we did. We enquired about upgrading to AI prior to getting there and was advised that it would be an additional £25 EACH. We thought this seemed incredibly expensive given that it would only include lunch and drinks so we decided against it. We are pleased that we did as lunch (from what we saw) looked remarkably like breakfast. Drinks on the half board option weren't included so we just bought what we wanted and we spent alot less that £25 EACH day on what we had.

For an idea:

Large bottle of water 15 dirhams (about £1.50)
There is also a water purifying machine next to the bar which you can help yourself to. We used to fill up our water bottles from there throughout the day so it was nice and cold and also free!

Small caraf of wine 15 dirhams (about £1.50)
Large caraf of wine 25 dirhams (about £2.50)
Both the Red and Rose wines were perfectly drinkable although we were sure that the Rose was watered down...... Didn't see any white wine for the duration of our stay.

Beer - 20 dirhams (about £2) - although this is not for a pint. Its for a small beer served in a tumbler which is less than half a pint. That makes a pint of beer very expensive as we reckoned you would need approx. 3 of them to make a pint.

Cocktails - 40 dirhams (about £4)

Soft drinks such as coke, lemonade etc were on tap but there were constantly flies and wasps buzzing around them, obviously due to the sugar. The bar area really wasn't very clean at all.

Currency - we were a litle confused as to what to take so we took half Euro's and half Dirhams. Dirhams is a closed currency so you can only get it on arrival into the country and you can't take it back with you. Watch out though....Dirhams is worth more than Euro's, however, the hotel will class Euro's and Dirhams on a like for like basis so if you pay in Euro's you will end up paying more!

All in all we did enjoy our break as we just wanted to chill out and relax. If we decide to ever go back we will be trying somewhere else.

Enjoy your trip! :-)

  • Stayed June 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 23, 2011

Myself my partner and my 9 year old twins stayed here for one week. If Im to be honest, the best things about this holiday was the weather and the pool.
Tried to get my kids into the kids club but they wasn't aloud to join as they didnt speak or understand French! The club was one of the reason we chose this Hotel.
We had to get someone out to look at the aircon as we couldn't get it to work. After getting it looked at twice and the man insisting that there was nothing wrong with it, we gave up and put up with the sweaty nights. This resulted in lack of sleep and grumpy kids!
My partner became ill on the Saturday with real bad tummy cramps and Diarrhea. He spent the whole of Sat evening in bed or on the loo. He started to feel better by Monday. On Sunday my Daughter came down with the same illness and it hit me on the Tuesday... the day we flew home! Its now Thursday and both myself and my Daughter are still having to make mad dashes to the loo. It hasnt effected my Son but I strongly believe this is because he ate very little of the food. Unlike the three of us... we tried just about everything... and paying the price now!!
Most of the staff are friendly but there are one or two that are right moody sods.
The day of departure our transfer had arranged to collect us at 6pm, we both thought this was a bit late as our flight was at 7.55. We went to reception to await collection at 5.25. By 6.15 we grew very concerned that still no one came for us. When my partner asked the receptionist if the company could be called to see why they hadn't collected us, she became very cross and treatened to get the mannager.... my partner said they would be helpfull. After she shouted a few things in French she called the company and shoved the phone into my partners hand.
My Daughter is very fair skined and even with plastering her in factor 50 she was starting to burn on her shoulders. I put a t.shirt on her to protcet her. after a few hours of wearing this in the pool the attendent told her that she wasnt aloud to wear it in the pool. The same day a marrocon lady went in the pool with trousers, top and full head dress on. Nothing was said to her! A man was even told he couldnt wear a baseball cap in the pool.
There was pool activities in the morning which my Son tried to get involved in but the staff seemed to ingnor him as if he wasnt even there... One morning I did kick off a little about it and he was then given a turn.
There was some evening entertainment but this was mostly in French.
Ive been to a few different places and I'm a great believer in you get what you pay for. I didn't have high expectations of this Hotel having read some of the other reviews. I went with an open mind and was pleased when it was time to come home!
Would I go back to this Hotel...... deffinatly not

  • Stayed June 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockport, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 13, 2011

We stayed 10 nights at the Kenzi Club Oasis, there was 3 adults, 4 children (17, 11, 3 and 1 years of age) and a 9 month old todler so a mixed age group! We were on an all inclusive basis and we arrived at 11pm at night just as the bar was closing. We had a bit of a fight (not literally!!) to get water given to us free of charge as we were all hungry and thirsty on arrival and we had to wait over an hour to get the cot we requested when booking to be delivered to our room so not a good start. They had put us in 2 rooms up a flight of steps which was no good with a double buggie and we requested a change which they duly honoured the next morning but despite again mentioning moving the cot surprise, surprise when we returned to the new room later in the day it wasn't there but to be fair they did sort it out straight away. OK that said we had a fab time at this hotel with minor niggles that would be as relevant at other hotels of a similar standard i.e. food wasn't always hot, choice became a little monotonous, beer ran out at the bar and took an age to get sorted. There are no shops or anything outside or close by to this hotel, however, there are taxi's outside and a free (and excellent) shuttle bus service into the centre of Marrakech. Being with children I quite liked being that little bit away from the manic centre with the facilities of the hotel e.g. swimming pool, spa, tennis courts etc. The shuttle bus stops right opposite an excellent supermarket that sells everything and is reasonably priced so on our way back we just stocked up on crisps, snacks and diet coke (no diet drinks are served at the hotel) prior to getting back on the bus. The hotel is very french orientated so although there is a full entertainments programme it is all in french, that said it didn't stop us from joining in most things aqua gym, crazy golf, kareoki (limited english songs) and some of the staff did speak english but it was a bit hit and miss. The hotel itself could do with a fresh lick of paint but is kept very clean and the rooms are very spacious with air conditioning, hair dryers but no fridge. Although the complex has a number of steps there are ramps but you need to be a good judge as they are to the side of the main pathways and very narrow. I would not recommend this hotel for a group of young girls as I think it would get a little boring unless you just want to chill and put up with some cheesy entertainment and then have the late disco more or less to yourself with a few of the staff! I would recommend this hotel for familes, couples or groups and most of the guests are french or danish but all were pleasant and joined in most activities.
The Medina and Square were about a 15 min walk from drop off point but definately safe for the family but if in doubt when you get off the shuttle bus you are approached by guides who will take you around for 50 dh (approx £4), we did this on our first visit for 5 hours (so very cheap!) but went by ourselves thereafter. There are also horse and carts across the road from the bus stop which was a lovely way to travel to the square especially if you have children and again we bartered and got one for the 8 of us for 100 dh (approx. £8) - (1/2 hour ride) or they offer you a full tour for more if you want a longer ride. Trips are available from the hotel but again go out and speak to the taxi drivers as they did our trips for a fraction of the price we would have paid - just make sure you agree the price and what is or is not included before agreeing to go but they were brill with us and turned up on the days/times we agreed. The waterfalls are worth a visit but be prepared for a rocky river climb and we also did the camel rides - had to be done and was a great laugh!

Room Tip: Request ground floor room if u have a trolley
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  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Kenzi Club Oasis

Also Known As:
Kenzi Club Oasis Hotel
Kenzi Club Oasis Hotel Marrakech
Kenzi Hotel Marrakech
Kenzi Hotel Oasis
Address: Commune Rurale Ouahat, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#147 Luxury Hotel in Marrakech
#236 Romantic Hotel in Marrakech
Hotel Class:4 star — Kenzi Club Oasis 4*
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