We(party of 4) tried to get a reservation at the restaurant but they were full !! We then made a reservation for our last night, what a mistake. When we arrived only 1 table taken of 2 people, an order for the drinks was taken they took 40 minutes to arrive, the menu is on a black board but they did not show us the other side until I got up to look myself.We ordered the food arrived about 9.20 on cold plates not a good sign, I had a lamb dish which was very fatty & a huge bone in it, 2 others ordered fish which was very bland & 1 ordered a pasta dish. We ordered a bottle of rose wine which was fine & a bottle of red, this had come straight from the fridge very cold, I have never had chilled red, we questioned it & was told by the owner that his customers preffered it that way. He did not charge me for my lamb dish so we asked for the corks to the wine so we could take them with us, paid & left. Very poor. The chef then came out to chat to another table but did not come over to us, I wonder why. There are plenty of good restaurants in Marrakech-avoid this one at all costs.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 5, 2012
Thank you for your advice but I just want to make clear a few things as honesty seems important to me.
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You never made a reservation to which we answered we were full. You simply made someone book for that evening. So I can't understand your remark.
Another point, I guess you didn't see the two other rooms on the first floor, but there were people when you arrived and all guests were entirely satisfied.
Anyway, the menu was shown to you both sides since you had two blackboards, one beside the other.
The drinks were served in less than 10 minutes with two offered appetizers as we do with every guest.
Maybe you make a mistake with another place but I can assure you that we don't have huge bones in our lamb meat and there was only a tiny one in your plate once you had finished your main course.
As you surely remember, the two ladies with you having fish told me it was very good and even commented on the sauce they had particularly liked ! What a sudden change !
As for the red wine, the waiter in charge of your table proposed to change your bottle with another one at an ambient temperature but you refused, saying it was all right with the chilled one.
And despite your comment and my opinion about this, once more I can tell you that the majority of our customers prefer it chilled. Anyway it's not a problem since we can serve it as people prefer, chilled or not. So, once more, I can't understand the purpose of your remark.
The "chef" came to you as she goes and meet every host but she hardly speaks english and the two ladies dining with you and speaking a bit of french, gratefully thanked her for their dinner.
You also totally finished your diner (with the free main course) which lets me think it was surely not as bad as you pretend.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.