We spent our last night in Morocco here and from the moment we tried to check-in things went wrong.
We had confirmation from the hotel for 3 rooms (5 of us) all with bathrooms and air conditioning. This was not available when we arrived! They had put the single traveler in another building in a room with no window and no air conditioning, it was stuffy and did not smell good. To reach us she would have had to climb 3 flights of stairs to reach the terrace of the second building, then travel down one flight of stairs to our rooms. The front desk then tried to give us a room with no bathroom and no air conditioning! In the end we ended up with a mattress on the floor in one of the rooms. Also only one of the two rooms we ended up with had air conditioning. Not at all what we had been promised!
Next: we booked airport transport for 300 dirhams through the hotel which we paid upfront to the young man at the front desk - we had an early am flight and wanted transport for 7am. We also booked breakfast for 6:30am which they assured us was no problem. At 6:20am we went down to the front desk to confirm everything, the main door was locked, no one in sight or around, we called out, nothing. (The main door locked, no key, no one around, what if there was a fire?!) We went to the terrace, dark, no one, no breakfast set up. Back down to the front desk, it is now 6:45, started looking for keys to the front door, we are talking and trying to figure out how to get out of the building, and we hear rustling in the back room and the night attendant appears and asks what are we doing?? He has slept through morning prayer call and his alarm, he tried to give us breakfast, stale bread and lukewarm coffee in 10 minutes, but it was too late. The hotel arranged transportation did not show up!!! Credit to the night attendant, he helped us get 2 petit taxis to take us to the airport, which we appreciated. We did not get our money back for the missed breakfast.
We would not recommend this hotel, they did not live up to their confirmation of rooms (an email could have alerted us the night before of room changes), we did not get the breakfast that we paid extra for, the transportation promised to the airport did not arrive. And most importantly, the front door was locked, and we couldn't get out! Most disturbing! We had no way of knowing a man was sleeping, very soundly, in the little cubbyhole room!
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- Also Known As:
- Sherazade Hotel Marrakech