From the reservation, to the transportation , to the hotel services, we were overly impressed with the attention to detail and customer service from Owner, Eben, and his staff, especially Hayat and Hajiba. Rarely are expectations met, much less exceeded, but Riad Kaiss did just that. They negotiated a fair rate and booked our car and driver from Tangier, met us to help with luggage after hours, fed us a late dinner upon arrival, and treated us like royalty during our stay. We wanted for nothing, and were made to feel so welcome we didnt want to leave. Our suite was beautiful, as was the rest of the riad. A tranquil paradise juxtaposing the busy Marrakech squares . After experiencing food poisoning from a local restaurant, Hayat and her staff had a doctor in our room to treat us within 15 minutes and watched over us like their own families. We have never experienced such great service and caring people as Hayat and Hajiba in 20 years of international travels, and would recommend a visit to this little piece of paradise to everyone.