When looking for a hotel in Marrakech with a wheelchair accessible room, we were faced with limited options. When I found Les Jardins de la Medina I was thrilled.
We opted for an airport transfer, and even though I requested a car, a van was sent to collect us. As I am in a wheelchair it was very difficult for me to get into the van, but with the help of a very nice driver and my husband we managed.
On arrival to the hotel, the reception area seemed quite disorganised and sent us to the bar where we were served a very pleasant welcome drink and some dried fruit/nut snacks. We did not get access to our room till 3:30pm and only after enquiring with the reception area (who seemed quite put out by the enquiry). The wheelchair access room is well set out, but needs a bar on the wall near the toilet in addition to the pull down bar. The shower has a low tiled seat (as per photo) which had limited use for me.
After settling in we went back to reception to see if they could help us organise a day trip. Given my need for a wheelchair we were hoping they might help suggest an appropriate tour. To our disappointment the gentleman at reception had no interest nor provided any help.
There was a smell coming from the drain in our room, but on reporting this to reception they did rectify this quickly.
I booked a facial in the spa and I cannot speak more highly of both the treatment and the lovely beautician who was more than happy to help in any way she could.
We ate in the restaurant on 2 occassions, and on both occassions it was fantastic - in fact in both occassions I had the chicken and pear tagine because it was so good!! The desserts were also fabulous.
We did request a late check out from reception as there is no disabled toilet at the hotel outside of the room, but were told this was not possible. Check out was 12pm, we were hoping to keep the room till 2pm as we were leaving for the airport at that time. Check in was 3pm so we were hoping they would try to help us out - but they didn't. Even the manager would not budge and when we suggest we had been delayed in check in by 30 minutes, she said she would check the footage they had. It was not a pleasant experience and given the cost and rating of this hotel, confirmed that the administrative side of the hotel needed improvement.
The hotel was responsive to the need for a car to transfer us back to the airport.
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- Also Known As:
- Les Jardins De La Medina Hotel Marrakech
- Jardins De La Medina