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“full of surprises” 4 of 5 stars
Review of Les Jardins de la Medina

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Les Jardins de la Medina
5.0 of 5 Hotel   |   Derb Chtouka, 21 | Kasbah de Marrakech, Marrakech 40000, Morocco   |  
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Ranked #67 of 461 hotels in Marrakech
london
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“full of surprises”
4 of 5 stars Reviewed November 14, 2008

The first thing to mention about this riad, is that it is situated in a residential area, a few roads away from the Saadian Tombs and the Sultana Riad, but still not in a tourist area, so a very authentic atmosphere as you walk/drive up to the riad, with lots of locals milling about in the narrow roads, fixing bikes, selling bread and grilling meat. We arrived at the hotel in the afternoon, walked into the cool reception, and were whisked through into the garden to sit on the sofas and fill out a form while drinking mint tea and sampling sultanas and dates brought in tagine dishes. There was a wonderful display of flowers next to us in a fountain, all very relaxing and easy, and when we had finished, we were shown to our rooms by the porter.
The room we stayed in was a superior one, twin beds, two day beds/sofas which i actually slept on, split level, and a bathroom with bath/shower. The room was clean, freshly painted, although the decor was a little tired/sparse. It seems dark in the rooms in contrast to outside, but warm and cosy enough (it gets cold at night and in the morning in November)
There were rooms around the riad which seemed to have their own private balconies etc, but we found plenty of private spaces to sit, the roof being particularly lovely. The windows at the back of the room which opened onto the road were double glazed, and cut out the 'atmospheric' noise quite well, the front windows were shuttered and you could hear quite clearly the hotel noise (people walking to their rooms). Having said this, i am an extreemely light sleeper, if i get to sleep at all, and after the first night, i did tune out of the noises, calls to prayer, etc none of them were what i would class as annoying noise, no hotel music etc. The bathroom was ok, tiled under floor heating, a bit of mould round the fixings. Nice deep bath. Lovely big long mirror.
The accomodation was set on three levels around the garden, quite substantial in size, with lots of hidden hammocks, and little seating daybed areas. The planting was lush, with tall palm trees, hedges, grassy areas, lots of bird life, and apparently chameleons and tortoises which we couldn't find! Our favourite place to sit was on the roof terrace, as it was sunny, although in summer season, i'm sure the cooler garden would be best! The pool looked lovely although we didn't go in.
There was a hammam on the ground floor, a small shop, a cookery school and a massage/ beauty centre on the roof. We had massages - very relaxing and generous with the oil, in a nice warm room where two people can have massage at the same time.
The restaurant was next to the pool, with outdoor and indoor seating. The chairs indoor were more comfortable, and a grander affair, whereas the outside area was more relaxed with heaters to keep off the cold.
One thing to mention is that the staff were not competent English speakers, this is really a French hotel, and the lunchtime menus were all in French. The staff were not able to translate all of the dishes, so it was a bit of pot luck. There were also no vegetarian options, so fish was the closest choice.
The evening menu was varied, but not big on traditional Moroccan food which was a shame, the dishes all looked lovely, and were quite experimental, for example john dory and lychees, duck, sweede and kiwi fruit! Some hits, some misses.
For food elsewhere, i would reccomend the Sultana, up an alleyway next to the Saadian Tombs - amazing atmosphere, extreme luxury and food excellent, and also Al Fassia in Gueliz area for exceptional Morrocan food, and Cafe16 in the New Town for lunch and cake.
Room service was limited to a smallish menu, with omlettes, burgers at certain times, and other more fancy food all a bit strange. There were no tea making facilities which was annoying, and meant frequent calls to try to explain that we wanted black tea, not mint tea, cold milk, hot water, sugar etc, which would then turn up with no spoons! They got used to our order in the end, and were really friendly and fun. I happened to celebrate my birthday whilst i was there, and they found this out, presumably through the card i had in the room, and made me a cake and brought me a present, and all came to sing me happy birthday! Even more strangely this happened to me in another restaurant i went to - marrakech is an unusual place.
A word of warning, the taxis charge all sorts of prices, usually much higher than they should. Petit taxis should be on a meter, but some insist on charging 50 dirham instead of 6! The ones called from the hotel were just as bad, so don't assume they are vetted.
Overall a nice pretty riad, with friendly staff, in an interesting residential area. Quiet inside the garden, apart from the generators. Not bad noise in the rooms, and fairly comfortable.
If you want total luxury try the nearby Sultana. If you prefer relaxed open air prettiness this is the one.

In response to the negative feedback -
the walk to the Saadian Tombs we didn't find as difficult as some people have said, although you do have to dodge lots of people, carts, cars and worst many mopeds. I would worry if i had children with me that they may be run over. Nice atmospheric walk, (you may be the only tourists) although as with everywhere in Marrakech, extremely polluted from moped fumes. Walk to the Djemaa El-Fna for us was too far, and we got taxis, then walked.
All windows and lights worked perfectly.
Menu was inflexible, nothing very light, or vegetarian. Expensive.
It was clean, the bedroom maids would get you anything you need, just not the standard of a luxury hotel bedroom, but big.

As for the food, we eat most of our meals here, and were not ill at all, i have a very weak stomach but had no problems. However we were careful and avoided salad, peeled fruit and only used bottled water for our teeth etc.

  • Liked — rooftop terrace, pretty gardens
  • Disliked — no tea making facilities in the room, air con droning, lack of flexibility in food choice - all fine dining, no snacks or vegetarian options
  • Stayed November 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Derbyshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2008

My wife and I enjoyed 5 wonderful nights at this hotel. After reading recent reviews we were a little worried about the kitchens but had no cause for concern. We had two most enjoyable dinners there, lunch and a great breakfast every morning. The setting is superb, the staff caring and friendly. It takes about 20 mins to walk to the Jemaa El Fna square but the route is never uninteresting. We walked back in mid evening and never felt threatened.

  • Liked — the beautiful garden setting and the rooms
  • Disliked — you had to walk through the gardens to reach the dining room
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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boston, ma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2008

The hotel (particularly the common areas) was- beautiful- nice pool and lounge areas. great breakfast. staff was super friendly, and very welcoming and accomodating to our 19 month old daughter. the room was nice- nothing fancy, but it did the trick (although DEFINITELY not soundproof- we could hear the people in the room next door the entire time).
definitely an oasis of calm in the midst of the chaos that is marrakech!

our big complaint was the driver they hired to drive us to dinner (far out in the suburbs with our little girl)- when he came to pick us up, he had another man with him who was obviously drunk, the car reeked of alcohol and we were unsure of how sober the driver himself was. being stuck in the middle of NOWHERE though (we went to Chez Ali, which is a dinner/show and it's pretty far outside of the city in a very remote location), not speaking french or arabic and with no cell phone, at 11:30 pm- we felt completely trapped and had no way to get back to the hotel other than our driver. definitely a terrifying ride back to the hotel. so we wish that the hotel had vetted the drivers they recommend a little more carefully.
otherwise, a great stay.

  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2008

Great respite from the hot dusty streets of Marrakech, with a beautiful pool area (comfortable sun loungers!) and attractive rooms, with a terrace or balcony. Staff are really friendly and helpful, we got free mint tea on arrival which was nice. Quite a small hotel with beautiful gardens enclosed by the hotel hiding loungers and hammocks, so feels pretty private. There's also a roof terrace for late afternoon sun. Pretty good location - within the city walls, but a bit of a trek from the main square (which only really feels like a trek because of the constant danger from mopeds, donkey-carts and people trying to sell you bracelets, probably takes about 15-20 minutes).

We were on B&B, but looking at the restaurant menu it seemed a bit expensive and not very exciting. In a city like Marrakech it's better to try some of its varied restaurants instead. Breakfast was nice, although not covered terribly well, which wasn't great considering all the flies around.

Overall, a lovely hotel, nice to have somewhere luxurious to come back to after a day in the souks!

  • Liked — Swimming pool (although pretty cold!)
  • Disliked — The walk to the Djemma El Fna and the flies at breakfast
  • Stayed October 2008, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 8, 2008

We decided to have dinner here as a treat on the last night of our holiday in fantastic Marrakech. The setting was wonderful and the service perfect. However my view somewhat changed a few hours later when having collapsed (literally) in the hotel room, 6 hours of D&V ensued. The flight home the next morning was far from relaxing.

Stayed October 2008
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 7, 2008

We arrrived late at night, careening through the narrow alleys of the medina in an impossibly cramped cab, dodging donkeys and mo-peds, swarms of people, and children running after the car.. just like in the movies! Madness! And then we pull up to a small wooden door and step into another dimension. Peace and serenity surround you. The garden is lush, the pool sparkling, the service impeccable. They served us mint tea and snacks upon arrival and offered us a seat in the courtyard. After long hours of travel, this was peace at last! The staff was so wonderful and helpful. They assisted us in both making reservations at restaurants and finding a great guide for the city. The breakfast buffet was a perfect way to start each day as the doves coo softly above you. The rooftop "louge" area has a nice view of two mosques illuminated at night. This was such a fantastic place to return after long, hot days of exploring Marrakech. It is right in the medina, so you are close to the bustling, vibrant life of the city, but you can escape within moments to this very luxurious retreat. We will definitely return.

  • Liked — Service, ammenities, location, and a lush garden with twinkling lanterns at night.
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
1 review
3 of 5 stars Reviewed August 26, 2008

Hotel was a beautiful and tranquil place after the hectic town.The pool area and the rooms were of a good standard.Staff very helpful.Food in the restaurant was very good but expensive as were drinks and snacks.Several people in the hotel unwell.Dont know if it was linked to hotel or just part of visiting Marrakesh in the heat of the Summer?
Location not too good , long way to the main square.Too hot to walk and very easy to get lost.Had to rely on taxis.Interesting place to visit.

  • Liked — tranquil environment
  • Disliked — spending 2 days in bed ill
  • Stayed August 2008, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Les Jardins de la Medina

Address: Derb Chtouka, 21 | Kasbah de Marrakech, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Marrakech
#23 Family Hotel in Marrakech
#27 Luxury Hotel in Marrakech
#54 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Les Jardins de la Medina 5*
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Also Known As:
Les Jardins De La Medina Hotel Marrakech
Jardins De La Medina

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