My husband and I stayed for 3 nights recently – check in was smooth and we were provided with extensive information about the hotel. From the moment we stepped into the hotel I felt relaxed. We were greeted with mint tea and a tower of dried fruits consisting of dates, apricots and sultanas which was a lovely touch whilst our bags were transported to the room. The hotel is small and intimate and true to form of a riad has a beautiful garden inside the walls of the hotel which is instantly relaxing – inclusive of baby turtles roaming freely that are said to bring good luck.
Now for the room – it was sensational. There seemed to be such awesome attention paid to detail. A wood fire if you wish, n-espresso coffee maker, roses, fruits platters and complimentary bottles of water refreshed daily.
Then there is the bed – super comfortable!!! I fell in love with this bed - I could have spent all day there.
The fitness centre was outside and almost non-existent so if you are keen to work out during your stay – bring a work out DVD (as we did) or have a plan up your sleeve.
Day spa was not so hot – my husband and I had a couples massage and unfortunately it was the worst massage I have ever had and paid for. My masseuse was getting directions from my husband’s masseuse whilst I was having my massage.
Restaurant service was also questionable. The food was of excellent quality and delicious however it was let down by the hap hazard service from staff. Plates at breakfast were never cleared away – I watched other guests putting plates on the seats next to them as they had no room on their table left as staff walked merrily by not aware that this is something that should be attended too.
We went to the restaurant for dinner once and the service was slow and clunky. At the end of the night we would have been interested in the dessert menu which was not offered, we did order coffee but after the protracted time that it took to get it we were exhausted. The restaurant was not busy and there were adequate amounts of staff so there should have been no excuses at all for the poor service.
The staff members seemed as though they were trying hard – busily running around the place but were not effective with what they were trying to achieve – they need more training.
There also was a severe lack of service by the pool. We spent 2 full Marrakech winter-sun filled days by the pool and each time we would have to try desperately to get the attention of the staff to make an order for food or drinks. This needs to be addressed as it is a let-down for an otherwise really great stay.
We had a great time in Marrakech – we spent a lot of time in the riad as it was lovely overall but needs some work for it to be exceptional.
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- Also Known As:
- Les Jardins De La Medina Hotel Marrakech
- Jardins De La Medina