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“Good location, some poor service” 3 of 5 stars
Review of Les Jardins de La Koutoubia

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Les Jardins de La Koutoubia
5.0 of 5 Hotel   |   26 Rue de la Koutoubia, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #177 of 465 Hotels in Marrakech
London
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
“Good location, some poor service”
3 of 5 stars Reviewed April 9, 2007

As others have said the hotel is very conveniently placed for pretty much everything. The entrance hall with view of pool is attractive and they give you mint tea on arrival. Our "patio" rooms were spacious with good bathrooms and a very small terrace overlooking a formal garden. However we had booked a twin and a double and got two doubles. No twins available so our grown-up daughter slept in the smallish double and our 6 ft son slept three nights on the sofa. Reception staff were unhelpful and disinterested and said we would have to take it up with our travel agent on return. The way they dealt with other issues left a lot to be desired as well - more training needed. Everywhere very clean and fragrant. Lots of flowers.

Breakfast pretty good with efficient service. Didn't try dinner.

The pool is very attractive but quite cold and there aren't enough sunbeds so we never sat on one. This happens in so many hotels. Pools should be a pleasant temperature with plenty of sunbeds. I only saw one person swim. However they have very nearly completed a roof top swimming pool and deck area which will be fabulous and we sat up there - very few guests knew it was there so we had it almost to ourselves.

  • Liked — spacious, quiet
  • Disliked — front desk service, lack of sunbeds, cold pool
  • Stayed April 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Hereford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 5, 2007

This is a modern hotel just a 2minute walk from the Djem al fna and as such is ideally located for the main attractions (and handy should you need to nip back to your room promptly!)
We found the reception staff to be friendly, fluent in several languages and even negotiated a discount price with a free upgrade to a suite. The suite had a large bathroom (the bath was great), huge bed (very, very hard) sitting room, two plasma screens (though rubbish TV) and a generous balcony overlooking a verdant courtyard; quite a contrast to life on the other side of the hotel wall.
The suite was situated in the new extension but bizzarely it took three seprate lifts to reach it.
The reception area is the older part of the hotel and it opens out on to courtyard with fairly large pool and sun loungers. The piano bar is close by and is the ideal accompaniment to a very civilised poolside G&T.
We did not try the food as the menu looked unpromising and there was plenty of good dining to be had in Marrakech anyway.
The clientel were as expected, largely european, well heeled and generally middle aged or older though there were one or two younger families.
This hotel is a great sanctuary from the hussle and bustle, the heat, the smell and so on but doesn't feel at all Moroccan - like many such hotels, it could be anywhere.
On the whole I enjoyed my stay here (3 nights) because it was comfortable BUT... the over-riding impression was that this was not a 5 star hotel. I wonder whose star ratings we're talking about. There were minor issues such as dud light bulbs, plaster smears not cleaned off bathroom tiles and my pet hate - the room maid knocking you up at 9.15am and actually coming into the room (happened twice) whilst I'm not suitably attired to receive guests!!! The bill also contained an entry for the minibar which we had not used. These minor points could be so easily rectified but personally I would rate the hotel as 4 star.

  • Liked — Spaciousness and not just a shower but a large hot bath which was surprisingly welcome.
  • Disliked — Hard bed, hard pillows - ached in the morning.
  • Stayed March 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de La Koutoubia

Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#32 Business Hotel in Marrakech
#68 Family Hotel in Marrakech
#71 Spa Hotel in Marrakech
#72 Luxury Hotel in Marrakech
#130 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

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