I don't get some of the reviews and ratings here. We have just completed our stay at the hotel and we've had a lovely peaceful time and the hotel and staff have all been great. We had a great holiday and the hotel was the perfect base. We were well treated and looked after perfectly.
It is probably one of the largest and best equipped hotels this close to the centre of the city. So it is perfect, being only 5 mins walk from Jemaa el Fna, the souks and nowhere in the medina is more than about 30 mins walk. If you want a large modern spa hotel then you'll probably be better off further out, or if you want a small cosy riad then go for that - but if you want a hotel with all the 5* facilities AND be close to the centre then this hotel is perfect.
The staff were all friendly and tried their best to help with every request. They didn't always provide the quickest service but that was all part of relaxed atmosphere. The concierge was helpful and we booked two trips and a cookery class, and all our transfers through the hotel - all of which worked out well.
The hotel is based around two large courtyards. The first courtyard contains the main pool and is surrounded at ground level by a lovely garden, the entrance lobby, the bar, one of the restaurants, the cafe and a whole series of quiet cosy alcoves and rooms. At night it is delightful to sit out with a drink, to take in the glinting lights, the gentle local music and the wonderful birdsong.
The other courtyard has a garden overlooked by the patio rooms and suite balconies and contains one of the three restaurants.
There are three pools, the main courtyard pool, the rooftop sun terrace pool and another in the spa. Three restaurants all of which were great although I think the Asian "Jardins de la Bala" was the best.
We had one mix-up. I'd emailed in advance to the hotel to arrange a transfer from the airport however the Moroccan government decided to change daylight saving time at the last minute so there was a misunderstanding about our arrival time. But it was resolved quickly.
As far as rooms are concerned, we were upgraded to a mini-suite so we had a super large bed, then down some steps there was a large seating area - we had a balcony overlooking the garden courtyard and the bathroom was lovely traditional 'old Moroccan style'. The bed, linen and bathroom were clean and well kept and were very comfortable. The rooms had a lot of light and storage space which is often not the case.
The one gripe was a shortage of accessible plug sockets.
One thing highlight though was that on arrival the rooms was beautifully decorated with roses (actually there were roses all over the hotel), water, some nice fruits and a selection of Moroccan pastries. Lovely :) And a sign of how well they look after you :)
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- Also Known As:
- Les Jardins De La Koutoubia Hotel Marrakech
- Jardins Koutoubia Marrakech