Exceeded my expectations. I booked last minute and in the rush it seems we double booked but once we got to the hotel the receptionist was happy to clear one of the rooms for no charge and no fuss. I hadn't told them I needed a car but once I arrived I called them for the address and the woman tried to see if they had one available, alas they didn't but not a problem.

The location is insane. Jmaa El Fna and the Koutoubia Mosque are 3 steps away and the surrounding area has cash machines, restaurants and the traditional souks to enjoy yourself in. You are right in the action.
When you enter the hotel however, it is different. Well-secure, high class and an elegant place with a fantastic piano bar and two great pools. The staff at both bars were so friendly and the indian restaurant was great.

To end with, the value for money is good. We stayed for three nights, made phone calls abroad, used a laundry service which was fast and constantly used the concierge to make us bookings and what we paid was well, well worth it.

Only negative points, they are strict on visitors and the wifi in the rooms isn't great. Didn't try the breakfast so can't comment.

When we drew up to the hotel we thought "OMG" but once in - super! Great rooms, good food and .right in the middle of Marrakechech 2 minutes from the square.
Staff helpful, central courtyard with pool calm and verdant, just as advertised.

We stayed here for 3 nights and enjoyed the experience. It's not in the class of an internationally recognised 5 star hotel, but for Morocco it is a class above mostly everything else. Lovely to see rose petals and roses used in our room. Staff were very friendly and attentive.

We had a room in the new/recently renovated Relais de Paris section. You had to actually go outside to get to to this, normally not an issue in Morocco, but for our stay it was cold and wet! Also the room had a strong smell of paint/paintstripper one day - I think they're doing work across the hotel as we heard occasional banging too, but the smell went away and the work wasn't obtrusive. I couldn't connect my iPhone or iPad to the wifi in the room, but could connect in the reception area.

We ate in all 3 hotel restaurants (rather than chancing our luck finding something outside or around the square) and we were very happy with them all. Yes, they're more expensive than outside, but we found the quality to be very good. The outside heated pool on the roof was nice, if a little shallow to have a proper swim, but the views were impressive. Would've loved to use the comfy looking loungers, but on our short winter stay, it was simply too cold!!

I would agree with previous reviewers that this is not really a 5 star hotel, more like a 4 star. It just doesn't have quite the luxury and attention to detail that I would expect for 5 star, although some rooms are better than others. We had two rooms for our party of five which were next door to each other. However the room my parents were in had a terrible smell (a recurring theme on reviews) and they had to complain. They sent up the maintenance men and the smell got better but then recurred. In the end they moved my parents to what was a much nicer room but over in the annexe by the Relais de Paris restaurant. Lovely room but to get to it you had to go out of the hotel and down a short alley so they were miles away from the rest of us. We gathered from speaking to the public relations lady at the hotel that problems with smell are not uncommon. So if you have a problem I would suggest you just raise the issue with reception straight away and ask to be moved.
So saying, this is still a lovely hotel and it's like a tranquil oasis when you come in from the city. It's so convenient for the square and for that reason if no other I would definitely consider it again. Breakfast was lovely, loads of choice, and we always found the staff to be friendly and helpful. We were there with two children and it was great to have so much space inside the hotel complex where they could safely roam, and also things like the heated pool and snooker table.
Ate at the Moroccan restaurant at the hotel on the first night but this was expensive and the food was much less good than that which we had at the Marrakchi restaurant off the main square on a later night. Also the Imlil snack bar is really expensive for what you get.
All in all, a lovely hotel but don't quite expect 5 star. Well worth considering though just for the amazing location.