We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel with friendly staff” 4 of 5 stars
Review of Les Jardins de La Koutoubia

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Les Jardins de La Koutoubia to your Saves list
Les Jardins de La Koutoubia
5.0 of 5 Hotel   |   26 Rue de la Koutoubia, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #171 of 460 Hotels in Marrakech
Basingstoke, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Nice hotel with friendly staff”
4 of 5 stars Reviewed February 24, 2013

We stayed here for 3 nights and enjoyed the experience. It's not in the class of an internationally recognised 5 star hotel, but for Morocco it is a class above mostly everything else. Lovely to see rose petals and roses used in our room. Staff were very friendly and attentive.

We had a room in the new/recently renovated Relais de Paris section. You had to actually go outside to get to to this, normally not an issue in Morocco, but for our stay it was cold and wet! Also the room had a strong smell of paint/paintstripper one day - I think they're doing work across the hotel as we heard occasional banging too, but the smell went away and the work wasn't obtrusive. I couldn't connect my iPhone or iPad to the wifi in the room, but could connect in the reception area.

We ate in all 3 hotel restaurants (rather than chancing our luck finding something outside or around the square) and we were very happy with them all. Yes, they're more expensive than outside, but we found the quality to be very good. The outside heated pool on the roof was nice, if a little shallow to have a proper swim, but the views were impressive. Would've loved to use the comfy looking loungers, but on our short winter stay, it was simply too cold!!

Room Tip: Ask for the passcode for the wifi when you checkin, it's not like some where you enter your name...
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

737 reviews from our community

Traveler rating
    388
    221
    70
    33
    25
See reviews for
108
412
16
20
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Blackburn, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2013

I would agree with previous reviewers that this is not really a 5 star hotel, more like a 4 star. It just doesn't have quite the luxury and attention to detail that I would expect for 5 star, although some rooms are better than others. We had two rooms for our party of five which were next door to each other. However the room my parents were in had a terrible smell (a recurring theme on reviews) and they had to complain. They sent up the maintenance men and the smell got better but then recurred. In the end they moved my parents to what was a much nicer room but over in the annexe by the Relais de Paris restaurant. Lovely room but to get to it you had to go out of the hotel and down a short alley so they were miles away from the rest of us. We gathered from speaking to the public relations lady at the hotel that problems with smell are not uncommon. So if you have a problem I would suggest you just raise the issue with reception straight away and ask to be moved.
So saying, this is still a lovely hotel and it's like a tranquil oasis when you come in from the city. It's so convenient for the square and for that reason if no other I would definitely consider it again. Breakfast was lovely, loads of choice, and we always found the staff to be friendly and helpful. We were there with two children and it was great to have so much space inside the hotel complex where they could safely roam, and also things like the heated pool and snooker table.
Ate at the Moroccan restaurant at the hotel on the first night but this was expensive and the food was much less good than that which we had at the Marrakchi restaurant off the main square on a later night. Also the Imlil snack bar is really expensive for what you get.
All in all, a lovely hotel but don't quite expect 5 star. Well worth considering though just for the amazing location.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basingstoke
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed February 23, 2013

A beautiful hotel in an excellent location. Staff were friendly & helpful and very calm which was welcoming when coming in from the frenzy of Marrakech. Our room was large and beautiful, a bed was ready for our daughter as requested.
We ate in all 3 restaurants and the food was very good. The pool on the roof terrace is heated and we swam here. - the indoor pool is only free if you are using the spa.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Market Harborough, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

Having been here before 2 years ago I was very pleased to find it again and just as we remembered it.
A group of 8 of us ended our busy day and hussle round the night market and souks here for a lovely cocktail or 3. The Piano Bar was our destination and was pleased to see the sane chap playing along to his backing tracks and singing a range of songs. He really enjoyed us dinging along with him and applauding him at the end. Some bum notes and words missed but it added to the fun. The waiters give excellent service and make very nice cocktails and table snacks always served. These are hotel prices though so be careful how many you have. It's a lovely looking hotel and seems to be a well kept secret as not very busy bearing in mind most restaurants in the area do not serve alcohol ad in sight if the mosque. It's just off the main square so hardly any walk at all. There are cabs available outside which is handy. It was great to visit again.

  • Stayed February 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Top Contributor
163 reviews 163 reviews
30 hotel reviews
Reviews in 66 cities Reviews in 66 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed February 12, 2013 via mobile

Having spent the day wandering around the dusty and noisy ( yet brilliant) medina and markets then this hotel bar has just what you need. The piano bar is a dark oasis offering " cheesy" piano music alongside a menu of cocktails and beers. The staff were very friendly and the atmosphere relaxed and refreshing. Sit back, relax and accept it for what it is

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tavistock, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 27, 2013

Hotel falls way short of a five star hotel, we were not advised by Kuoni (our travel agent) that work was being carried out during our stay. There were at times dust flying around, constant banging, drilling and workmen shouting. At one point we had no electricity in our room as it had been turned off (without warning) due to the fact that workmen were working on a lift. Staff at this hotel were very helpful if you gave them a tip! On checking our bill on the day of our departure, errors were found and had to wait until these were rectified. Our credit card was handed over only to be rejected, this threw us into panic as we have a substantial limit, we then had to pay cash. Upon checking with our credit card company on our return home, our credit card transaction was authorised in the UK but somehow the Morrocan system rejected it for some unknown reason. All in all we had a lovely break in the sun, we would return to this hotel as it is so convenient but ladies don't pack your five star hotel clothes as you will not need them. Stay away from the Relias de Paris restaurant at this hotel, staff need management direction, none to be found sadly here. Chef thinks that if he ladens his food with salt it will taste better. Steak was as tough as old boots. The Asian/Indian restaurant on the rooftop of the hotel was a welcome delight, all the staff and management were always pleasant, caring and attentive. I have to say that this resaurant is not run by the hotel and you can see the remarkable difference, a wonderful experience for lunch and dinner.

Room Tip: Rooftop suites are good, sunny but WiFi not always available. These rooms are great if you use the...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albany, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed January 27, 2013 via mobile

We have stayed in MANY hotels and inns around the world and in this time we have enjoyed and endured these places. And in this time we have rolled with the punches and we have NEVER complained. But this pretentious hotel is a joke! Endure it if you must.
Service is poor, standard rooms smell, level 3 pool bar staff ignore you, breakfast staff ignore you, reception staff tell you to come back and talk to someone else, air-conditioning fills the room with an acrid stench, the Indian restaurant is average at best, internet unavailable in our wing although offered, no water in the rooms, no kettle, poor reception on the TV, poor staff training... etc etc etc. Sure, language barriers exist and as thats our issue not theirs then thats NOT a problem.
5 star? What the hell?? They probably got a local brass merchant to whip up the stars for them. And boy, are we reminded of the 5 stars!!! Every directional sign has the 5 stars and there are MANY signs.
If you like getting what you dont want then this place is perfect ... for a 3 star hotel.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Les Jardins de La Koutoubia? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Les Jardins de La Koutoubia

Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#65 Spa Hotel in Marrakech
#69 Luxury Hotel in Marrakech
#83 Family Hotel in Marrakech
#119 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Les Jardins de La Koutoubia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

Owners: What's your side of the story?

If you own or manage Les Jardins de La Koutoubia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.