The hotel is walking distance from the main square but you wouldn't know it once you're there as its so quiet and peaceful. It's a beautiful setting and very old school Marrakech.
Hotel decor is of good quality, and the rooms were excellent, although we were lucky and got an upgrade. This was a room along a passageway from the hotel and was actually above one of the restaurants which at first seemed a bit odd but was not a problem, the especially when we had a bigger room and you couldn't hear a thing
Reception staff were mixed, one chap was great and very helpful, the woman there wasn't so helpful or knowledgeable which a bit frustrating when we were asking her advice on which restaurants to go to/how best to get there. You should watch out for the taxi they use outside the hotel (Mustafa) as well as he turned out to be a bit of a rip off - we nicknamed him Must-haffa-more-money!
The spa was excellent and reasonable value, surprising for a good quality hotel which normally charge the earth. They were very accommodating with me moving appointments as well
The breakfast was average, the service was too, some of the waiters were a bit surly but it was a pleasant place to sit in any case with a coffee
Lunch - a fairly limited menu but it was all very nice. Again some waiters/waitresses were better than others -it seemed they were easily distracted and forgot to bring things we'd asked for, so didn't exactly ruin the experience
The bar is great and probably worth a visit even if you're not staying as its such a lovely setting. The head waiter there was really good, very attentive service all round.
We ate in the Indian restaurant which was very good, we didn't go to the other two. The Moroccan one looked ok but we preferred to go out of the hotel to some of the more highly recommended restaurants arund the city.
Would highly recommend the hotel, we really enjoyed our stay and its beautiful. It was full of various european visitors, mostly french, rather than British so you really feel like you've found a gem.
If you go for pool view rooms, be aware these would also overlook the restaurant and bar
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.