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“Excellent hotel and bar, service a bit hit and miss” 4 of 5 stars
Review of Les Jardins de La Koutoubia

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Les Jardins de La Koutoubia
5.0 of 5 Hotel   |   26 Rue de la Koutoubia, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #169 of 474 Hotels in Marrakech
London
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Excellent hotel and bar, service a bit hit and miss”
4 of 5 stars Reviewed October 27, 2012

The hotel is walking distance from the main square but you wouldn't know it once you're there as its so quiet and peaceful. It's a beautiful setting and very old school Marrakech.

Hotel decor is of good quality, and the rooms were excellent, although we were lucky and got an upgrade. This was a room along a passageway from the hotel and was actually above one of the restaurants which at first seemed a bit odd but was not a problem, the especially when we had a bigger room and you couldn't hear a thing

Reception staff were mixed, one chap was great and very helpful, the woman there wasn't so helpful or knowledgeable which a bit frustrating when we were asking her advice on which restaurants to go to/how best to get there. You should watch out for the taxi they use outside the hotel (Mustafa) as well as he turned out to be a bit of a rip off - we nicknamed him Must-haffa-more-money!

The spa was excellent and reasonable value, surprising for a good quality hotel which normally charge the earth. They were very accommodating with me moving appointments as well

The breakfast was average, the service was too, some of the waiters were a bit surly but it was a pleasant place to sit in any case with a coffee

Lunch - a fairly limited menu but it was all very nice. Again some waiters/waitresses were better than others -it seemed they were easily distracted and forgot to bring things we'd asked for, so didn't exactly ruin the experience

The bar is great and probably worth a visit even if you're not staying as its such a lovely setting. The head waiter there was really good, very attentive service all round.

We ate in the Indian restaurant which was very good, we didn't go to the other two. The Moroccan one looked ok but we preferred to go out of the hotel to some of the more highly recommended restaurants arund the city.

Would highly recommend the hotel, we really enjoyed our stay and its beautiful. It was full of various european visitors, mostly french, rather than British so you really feel like you've found a gem.

Room Tip: If you go for pool view rooms, be aware these would also overlook the restaurant and bar
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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895 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York City, New York
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 21, 2012 via mobile

Writing this while still sitting in the hotel courtyard after four nights. Our experience couldn't have been any better. From the moment of arrival from the craziness of driving in this city (certainly wouldn't recommend that to anybody) in this oasis of calm and quiet and pleasant smells and very friendly as well as attentive staff until now we enjoyed every minute.

Don't want to repeat what other positive reviewers said as I can only confirm with their assessments. But to give a couple of examples of the attentiveness: previous guests of our room (very beautiful and very spacious junior suite) seemed to have taken the antenna cable of the TV as well as the hair dryer. Once we called the reception they replaced both within minutes. Nomad the bar waiter, was together with the lady concierge (sorry don't have the name) the most friendly ones. We truly felt at home here.

If I would change one thing in this hotel it's the pianist, who really isn't that fantastic, however by not being that great he is very entertaining as well.

After reading comments about supposedly inattentive service I can only assume that these guest must have been the ones who are in general unfriendly with anyone working in service and not willing to tip. A couple of dirhams make things go a very long way in Morocco. Don't forget that people in the service industry are making a fraction a month of what you spend in a hotel like this per night.

Stayed October 2012, traveled as a couple
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2012 via mobile

The hotel was ideally situated for the jema al fna and the koutoubia mosque. Outside the hotel you got a real feel for Marrakech and within the hotel walls it was peaceful & relaxing. The room was very comfortable, the hotel facilities were great ( including a spa & 3 pools & 2 restaurants) & the staff were helpful & efficient.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 11, 2012

Firstly the setting was 4-5 days in Marrakesh with my wife unsure as to what was on offer. The hotel is as many have already described an oasis in the middle of the mayhem that is Marrakesh so location is perfect.

Room excellant and restaurants all apart from the International not actually connected to the hotel are worthy of a visit or even two. Indian and Paris are top notch and reasonably priced for 5*.

Quiet and relaxing no question and I found the staff friendly and helpful also....... albeit and only because we are talking 5* somewhat unattentive when it comes to the service around the pool area. YES we had to wait and sometimes had to go and force our order usually during the day however it never took away from an otherwise excellant experience.

Would stay again ....... YES

Room Tip: Relax and take it easy
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 11, 2012

This hotel has the best location in Marrakesh. Right outside the Medina. Two minutes from the Jemaa El Fna Square. Wonderful rooms. Fantastic Spa. Four different restaurants in the hotel.
Very good breakfast that you can have in the garden. The service was wonderful. This is absolutely a place I wsnt to visit again.

Room Tip: All rooms were of a good size.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 8, 2012

Stayed here with a group of friends/colleagues for 3 nights in early October. The hotel is lovely - traditional in style, service is excellent and all staff are polite, professional and courteous.
The hotel is not uber modern but still in good condition and very clean. If you are looking to stay somewhere with a more authentic feel, this is a great option. There is a lovely courtyard in the centre with a pool, lots of trees and a gorgeous smell of jasmine. The roof top pool is great and gives you sunshine all day long whereas the pool in the courtyard has shaded areas.
The spa I assume is a recent addition as it is much more modern than the hotel itself. We were accommodated for appointments for massage/hamman/etc at short notice which was great. The courtyard and bar are nice settings for evening drinks. There is plenty of choice for breakfast, the food is all very fresh. Hotel is in a central location near the souks and other attractions but not at all noisy. The beds were the best part for me - I slept like a log!
We did a number of trips with a tour guide named Khalid Amor - he was fantastic and took us to places you would never find on your own as a tourist. The restaurants we visited were the best in Marrakech - Yacut being my favourite. Traditional Morrocan food (lots of it) with amazing views over the Medina. Dar Moha, Bo & Zin and Jad Mahal were other restaurants we visited. The first being a traditional Morrocan restaurant, the other 2 offered Asian and Morrocan food. Jad Mahal has traditional belly dancers which were very entertaining.
Overall, a great trip and the perfect hotel to base ourselves from.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 7, 2012

me and my friends arrived at the hotel 18th of september 2012 all excited once in reception it hit me this was supposed to be a 5 star hotel decor was old and the red carpet was antique including the furniture. After waiting 4 hours we were finally given our rooms which were very nice n pleasantly modern and spacious unfortunately directly opposite we had workmen drilling and in full view. Each time we called reception the phone was put down without a goodbye or a call back .
We waited one and half our waiting for a menu by the pool on the ground floor then to be told it was too late to order and the management didn't care how we were ignored.
luckily we hadn't paid in full we paid £250 for one night and left we had a lovely time at the le meridian.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Jardins de La Koutoubia

Address: 26 Rue de la Koutoubia, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Shuttle Bus service Spa
Hotel Style:
#15 Business Hotel in Marrakech
#71 Spa Hotel in Marrakech
#81 Luxury Hotel in Marrakech
#87 Family Hotel in Marrakech
#107 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Les Jardins de La Koutoubia 5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Les Jardins De La Koutoubia Hotel Marrakech
Jardins Koutoubia Marrakech

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