I stayed at this hotel for a week from mid October. We picked this hotel because of it's price and the fact we thought it was close to the Jemaa-El-Fna (which we were sadly mistaken on as it is a good 30 minute walk for an average speed walker)
After hours delay due to our flight company we didn't get to the hotel till close to midnight where we were greeted by who we thought was the hotel manager, he was very lovely and gave us a pool room once we asked. We went up in the lifts (do not use if you have claustrophobia) The larger lift is rather slow, you could go up and down in the other lifts before that one had even reached the 1st floor! We then walked down a very dark corridor with no lighting (you have the turn the lights on yourself and they turn back off after about 5 minutes)
While in our room we could hear an alarm going off, we though it was a car alarm and was hoping it wouldn't be this noisy for the rest of the week, being very hungry we went for a walk, on our way down the stairs we noticed the noise was the lift, we banged on the door and shouted if someone was stuck inside with a reply for a scared woman shouting for help. I ran down to tell reception to be told "I know" he then started swearing in French on the phone to someone. Once back in the hotel we used the toilet to be greeted by a loud humming sound, at first we didn't put two and two together and thought it was someone playing a trumpet, it wasn't till the 2nd day that we knew it was the toilet.
The next day we were rudely woken up around 6am by birds on our balcony doing their mating sounds, it was covered in bird poo, feathers and everyday dirt.
Breakfast isn't worth waking up for, it was rock hard 'pancakes' with stale bread that I wouldn't feed to a dog. We went to have lunch at the hotel and whatever we asked for wasn't in stock so we settled for a spaghetti bolognese which had no meat in even though it cost us 40dh they also charged us 15dh for water which you can get in the local supermarket for 5dh.
Dinner wasn't any better, everything is in French and the staff do not speak much English. I used a translator app and because the hotel had spelt things incorrectly it wasn't giving us the correct food. You never get a full meal. Their chicken tagine was just one piece of chicken with 20 olives and what felt like 1L of oil. We had to ask for rice which was cold and we all had to share. The Tagine is the only thing that is hot in the whole hotel, nothing else was ever heated. I work in the hospitality industry and know if this was in the UK they would have been shut down.
They change their prices daily, we got charged 12, 11, 12.50 dh all for the same coffee depending on the man's mood and I'm guessing if he hasn't got enough tips that day! He even charged me 22DH and when I realised he called me a liar saying he didn't short change me. Lucky for me a different member of staff gave me my 10dh back.
The room was pretty spacious for two people but we had no air con all week, I asked for a remote and the man wanted to come turn it on and take the remote back so we couldn't turn it on or off. The bathroom had limescale and we went a few hours without any water in the whole hotel! There after all you got from the cold water tap was loud air noises.
The pool was full of flies, wasps and moths, some alive, some not. There wasn't enough loungers for a full hotel but lucky for us it was pretty empty, the loungers were dirty and smelly and were in need of some cleaning. The umbrellas were too heavy for even most men to be able to move.
I wouldn't say this hotel is horrid but you do get what you pay for, I'd advice that you pay a little bit more and get a nicer hotel, I just don't think Marrakech is the place to go 3*.
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- Also Known As:
- Agdal Hotel Marrakech